Leaders - Halstead Reviews 22

TrustScore 4.5 out of 5

4.4

2 Hedingham Road, CO9 2DA Halstead, GB


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Rated 5 out of 5 stars

We cannot thank you all especially Paige for all your hard work with finding us our dream home. Paige gave us exceptional service from start to finish and made our experience stress free. It’s lovely... See more

Company replied

Rated 5 out of 5 stars

Would like to show our appreciation to Paige & Nathaniel at Leaders Halstead who assisted us on the purchase of our new home in Link Road .They were both very supported, kind & courteous all the way... See more

Company replied

Rated 5 out of 5 stars

From day one , Tom and the team have worked with and guided us through every step of a what can.be a very difficult process. We have literally had everything taken out of our hands with total efficie... See more

Rated 5 out of 5 stars

The staff at Leaders in Halstead have been absolutely brilliant. They have gone above and beyond and have been there as a support during a very difficult sale due to problems with my onward purchase a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Halstead

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2 Hedingham Road, CO9 2DA, Halstead, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Brilliant experience with the Halstead…

Brilliant experience with the Halstead Branch. Communication always excellent and staff personable and friendly. Would recommend!!

16 December 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear SN
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Halstead team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Best estate agent in the area

We cannot thank you all especially Paige for all your hard work with finding us our dream home. Paige gave us exceptional service from start to finish and made our experience stress free. It’s lovely to work with an estate agent that cares, acts professionally and puts the customer at the heart. Each and every member of staff was always willing to help no matter how big or small the situation was. Thank you so much for being the best.

25 November 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Georgia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Paige and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Liam and the team were brilliant a…

Liam and the team were brilliant a difficult sale handled very well by the team always there for me and gave good sound honest advice best money I ever spent using leaders for my sale

17 October 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Liam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Would like to show our appreciation to…

Would like to show our appreciation to Paige & Nathaniel at Leaders Halstead who assisted us on the purchase of our new home in Link Road .They were both very supported, kind & courteous all the way .
We would highly recommend them to family and friends

30 August 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Ann

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathaniel and Paige a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very helpful and experienced Halstead team

Tom and the team in Halstead found me my ideal home, they were supportive and helpful through the whole process. Would highly recommend them. Thank you all.

31 May 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Zoe

we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
The Halstead team will be happy to see this.

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Horrible experience with Paige will…

Horrible experience with Paige will never use them again

15 May 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Good afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Fantastic service and process

Nathaniel has been fantastic all the way to through the purchase process, helpful and kind and has made the process simple.
I would absolutely recommend Leaders and use again (although planning to be in this property for some time!)

1 May 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Charlie Watson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The staff at Leaders in Halstead have…

The staff at Leaders in Halstead have been absolutely brilliant. They have gone above and beyond and have been there as a support during a very difficult sale due to problems with my onward purchase and my sale falling through. I cannot thank them enough, especially Tom and Nathaniel who helped calm my nerves on multiple occasions!

27 April 2024
Unprompted review
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Reply from Leaders - Halstead

Dear Samantha Curran

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We have recently sold our house through Leaders…

We have recently sold our house through Leaders Halstead and the team were very efficient and professional through out the process! Thankyou in particular to Nathaniel!!

I would highly recommend Leaders to anyone looking to sell or purchase a property.

21 April 2024
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear George

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Halstead - first time buyers

Leaders were extremely helpful with the purchase of our first property. We had a very long journey in the purchase of our property mainly due to other parties, leaders would always be on the ball with getting this attended to for us and always chase solicitors when we asked them to. We would like to particularly mention Nathaniel who allowed us to do three initial visits so we could make the perfect choice of property for ourselves. Nothing felt too much to ask, and when I had to go alone he helped me measure the whole property which was great help. The other mention would be for Alyson. Anytime I had issues with slow responding solicitors and needed support with chasing this up, I would email Alyson and it would be done there and then. She was the other party throughout the whole process that responded immediately and helped when I needed it. Both amazing colleagues. Of course other people were helpful also if these were unable to answer the phone. All round great service and we will definitely be back in the future for any other sales or purchases.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Really professional , providing real peace of mind

From day one , Tom and the team have worked with and guided us through every step of a what can.be a very difficult process. We have literally had everything taken out of our hands with total efficiency and professionalism , whilst still communicating on an almost daily basis.
Thanks guys , we would not hesitate to recommend you to other potential house sellers.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

We used the Halstead branch. All of the Estate Agents from the branch who we dealt with were outstanding. They sent us reports every 2nd week on how our listing was doing. The second they got any interest they informed us. When we had viewings they were always punctual. The first set of pics taken we weren't 100% happy with, so they happily came out and retook all of the pics, listening to what we had to say about why we weren't happy with the first set of pics and correcting it the 2nd time around. Every single one of their Estate Agents were always friendly and cheerful, even when we were grumpy because the house didn't sell as quickly as we wanted it to (due to the slump in the market, not through anything that the Agency did or didn't do). They were always happy to take our calls and spent time reassuring us that it would sell, it was just a matter of time. They were right, 4.5 months after the house went on the market we sold. We cannot thank the Agents at Leaders Halstead enough. To each and everyone of you, a HUGE thank you, you consistently went above and beyond.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

The two chaps in the Halstead Branch…

The two chaps in the Halstead Branch Tom and Nathaniel were very polite, and helpful and did everything they could to help us through a long drawn out and difficult purchase, always getting back to us as quickly as possible.
But we would never use an affiliated house conveyancer again…though we do understand that these people are no longer affiliated.
Our recommendation……use Tom and Nathaniel but find yourself a good local solicitor to do your conveyancing!

23 March 2023
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Mrs Elliott

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Really helpful

Really helpful, they listened to my brief of what I was looking for and found me the perfect house, and worked hard to help turn the purchase around within my tight two month window

30 March 2023
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Samantha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service from all at the Halstead branch. In particular Nathanial which is who I dealt with mostly. Always a quick response to my questions and always available.

23 February 2023
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Mary

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

This is now my 3rd property selling…

This is now my 3rd property selling with Leaders, Liam and his team are very personable and professional and kept me in the loop with every aspect of the sale hence the reason this is the 3rd time!

6 January 2023
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Wouldn't use again.

Lifetime legal held up the marketing of my property at the beginning of the sale by requesting details of my brother in law who has no financial interest in the property.
Local branch did not actively market my property (didn't move the pictures around on rightmove, and only suggested lowering the price) and informed me that the purchaser was a first time buyer, when they were not.30

30 September 2022
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear John,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great service

We were very impressed with the local branch helping us find our home. Having viewed several houses through them they were able to understand our preferences and find properties which matched our criteria. We only had a couple of emails from the move manager and mainly dealt with Nathaniel at the local branch. Lifetime legal is an expensive option for ID checks and in my view should be optional against a simple ID check if you don’t need the additional services.

7 August 2022
Unprompted review
Leaders  - Halstead logo

Reply from Leaders - Halstead

Dear Rosie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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