Just wanted to say a big thank you to Michelle ...she has been fantastic in sorting any issues with our rental property ..always fast to reply and gets things sorted so quickly ...then she always foll... See more
Company replied
11 North Street, PO10 7BY Hampshire, GB
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Just wanted to say a big thank you to Michelle ...she has been fantastic in sorting any issues with our rental property ..always fast to reply and gets things sorted so quickly ...then she always foll... See more
Company replied
We have used leaders for many years for our property management, and throughout the years we have had efficient and professional service from their staff at all times . I am a long time overdue in wr... See more
Company replied
We moved from a full management scheme to rent collection only to let our property and there has been no communication for 4 months. Further to this, they have sent through contracts with the wrong da... See more
Jess was extremely helpful, informative and friendly. She quickly understood our situation, we needed to find the right house quickly and when she helped locate the property and as first time rente... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

11 North Street, PO10 7BY, Hampshire, United Kingdom
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Replied to 91% of negative reviews
Typically replies within 1 week
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We have used leaders for many years for our property management, and throughout the years we have had efficient and professional service from their staff at all times . I am a long time overdue in writing a review for the team at the Emsworth office, and have been spurred into writing because over the past few months the whole team have excelled on our behalf . David the manager has been brilliant in guiding and supporting us through some difficult and unforeseen situations , for which we are most grateful to him. Also alongside that both Hugo and Amy have been extremely professional and helpful dealing with our property day to day circumstances and issues on our behalf, also to Gina and Tash for all your great service , feedback and advice during the sale recently.
A great team of professionals that do a great job , and importantly in an upbeat style with enthusiasm and a smile , thank you to you all.

Reply from Leaders - Emsworth
Just wanted to say a big thank you to Michelle ...she has been fantastic in sorting any issues with our rental property ..always fast to reply and gets things sorted so quickly ...then she always follows up checking we are happy with everything ...first class service Michelle ...wouldn't use anyone but leaders

Reply from Leaders - Emsworth
Such a fabulous team, helped us with loads and they were just fabulous

Reply from Leaders - Emsworth
Great service from Hugo. Clear and helpful communication. I would highly recommend Leaders if looking for a letting agent in the Chichester area.

Reply from Leaders - Emsworth
This is the second time I’ve dealt with Hugo. He goes above & beyond to help. Leaders are lucky to have him. He’s been amazing. Can’t thank him enough for all his help. Thanks Hugo once again for everything.
Tus x

Reply from Leaders - Emsworth
Amy was so polite and helpful throughout the process from day one walking into the office till we received the key for the property we rented.
Would highly recommend 👍🏻🙏

Reply from Leaders - Emsworth
Huga who helped with everything, so made it run very smoothly, excellent service.

Reply from Leaders - Emsworth
Outstanding customer service received from Amy Paffey! She was extremely helpful , always quick to reply to emails or phone calls , very friendly. Amy was fantastic throughout the whole application process!
Thank you!

Reply from Leaders - Emsworth
Jess impressed us from the start.
Her easy going and friendly manner was matched only by her professionalism. She was extremely knowledgeable on all aspects of the letting process and didn’t falter when we literally grilled her with multiple questions and potential scenarios, regarding both tenants and neighbours. Jess’s infectious enthusiasm was the reason we decided to let our property through Leaders. This level of dedicated service has continued throughout the process, keeping us up to date with each step as it happened and providing a speedy response to any queries. We have always felt in safe hands with Jess at the helm.

Reply from Leaders - Emsworth
Jess was my agent and she handled the let professionally and always quick to reply to any queries I have.
We moved from a full management scheme to rent collection only to let our property and there has been no communication for 4 months. Further to this, they have sent through contracts with the wrong dates on and then this has taken an age to then sort out. Really disappointing and do not recommend - Havant/Emsworth branch.
Dealt with Jess. Extremely professional and an excellent experience. More detailed review on Google.

Reply from Leaders - Emsworth
Jess was extremely helpful, informative and friendly.
She quickly understood our situation, we needed to find the right house quickly and when she helped locate the property and as first time renters saw us through the process with as little fuss as possible
VERY POOR customer Service in dealing with an URGENT Repair regarding the Roof which is now HAZARDOUS TO HEALTH.

Reply from Leaders - Emsworth
We have found leaders extremely helpful and friendly, dealing with Aaron has been a pleasure.

Reply from Leaders - Emsworth
Nicola has recently become our property manager for a property we have owned since 2018. We met Nicola at a recent property inspection and found her to be knowledgeable, helpful and efficient.
Further to the above I have recently acquired an additional property and Nicola has been generous with her time in providing assistance in the process of getting the property up to scratch and ready to bring to market.

Reply from Leaders - Emsworth
We recently were given the opportunity to work with Leaders covering a couple of last minute property inspection reports. We were in contact with Nicola from Property Management and working with her, we managed to arrange everything to get their required jobs completed in a timescale that kept with theirs and which made sure there were no delays in moving their tenants into the property. It was a pleasure working with Nicola and Leaders Emsworth and we look forward to working with them again in the future.

Reply from Leaders - Emsworth
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