Awful! Being a tenant with them is fine until anything at all goes wrong. They just barely do anything. Judging by the amount of time they have for any issues, they must be looking after millions of... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more
Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.
We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Looking for a new place
Looking for a new place is always stressful however Aleyna has made the experience a breeze in the park. Would highly recommend
9 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Damian Maruszewski We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Overall the experience was positive and we were satisfied with the outcome
Overall the experience was positive and Molly especially was communicative and very helpful throughout. There are improvements as a business in terms of communication that could be improved, mainly around the communications between departments and making the experience as easy and transparent as possible for landlords.
15 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Stephanie, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Tierney. We appreciate your comment regarding communication. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Aleyna has been so quick and responsive…
Aleyna has been so quick and responsive helping me look for a property, thank you 🙏
15 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Ellie Sachs We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Extremely good and quick service the…
Aleyna was Extremely good and quick service the best agent we have dealt with so far on our time searching for a place
13 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Cody Lock We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great experience with Leaders.
I had a great experience with Leaders Bromley. Summer was extremely professional, helpful, and responsive throughout the whole process. She kept me well informed and made everything straightforward and stress-free. Excellent service from start to finish — highly recommended.
10 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Binta, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Aleyna was extremely professional
Aleyna was extremely professional, thoughtful, and patient throughout our conversation. She returned my call promptly, took time to understand my situation, and answered all my enquiries with clarity and care. She was genuinely helpful and reassuring, making the whole process feel straightforward and stress-free. A real credit to her role and a pleasure to deal with.
12 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Daro We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Highly recommend the service
Had a great experience with Harrison Barnes. The process was smooth, provided clear communication and made the rental process hassle-free. Highly recommend their service.
1 April 2025
Unprompted review
Reply from Leaders - Bromley
Dear Madhusha Ravishani We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Very communicative team
Very communicative team, were informative throughout. Thank you Aleyna, Selwyn and the rest of the leaders team for the hard work!
10 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Mr Sadiq We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna, Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Very helpful agents
Very helpful agents. Lots of options presented for us and ideas bright forward.
Molly was particularly helpful, quick to get back to us when we had questions, and generally very friendly and pleasant to speak to.
11 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Mike Lane We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great professional and friendly…
I had a great professional and friendly experience with Aleyna. She communicated clearly and answered the questions quickly.
It was a pleasure working with Aleyna.
1 December 2025
Unprompted review
Reply from Leaders - Bromley
Dear Dissa Geo We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The Leaders team has responded very…
The Leaders-Bromley team has responded very well to the reported problems.
21 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Cleiton Jantsch, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Every one is great in the branch
Every one is great in the branch, always friendly and happy especially Molly and Summer
19 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Stephen Baker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Exceptional service from Shuk
Exceptional service from Shuk.
As a Landlord with many properties, I was impressed with Shuk's ability to make me feel like a valued landlord and not just the next customer walking through the door.
With a portfolio of properties around Bromley and Orpington, I will be slowly bringing them over to Leaders, it's not easy to find an agent you can trust, and I feel I have found this now, thanks to Shuk. Thank you!
19 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sabrina T We greatly appreciate your 5-star review and the time you took to share your experience with Shuk. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
There brilliant kind and very…
There brilliant kind and very helpful,and most of all there gonna ask and give you the very best option to guarantee the property and save money i still remember this guy name harry from Orpington branch
7 May 2025
Unprompted review
Reply from Leaders - Bromley
Dear Angel Zarate We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’m currently renting with Leaders…
I’m currently renting with Leaders Bromley and have had a great experience. The team is professional and responsive, and Harrison has been especially helpful throughout the process. Highly recommend!
From Frank and Maureen
13 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Frank We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Five stars all the way for Leaders
Five stars all the way for Leaders, a truly great estate agency. They were professional, friendly, and managed to get my family moved in our rental property quickly. I would 100% recommend them & use them again.
30 June 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sammera Ahmed, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
It was a great experience because of…
It was a great experience because of Harrison who was proactive and understood my concerns and addressed them. He ensured the service was top notch
31 October 2025
Unprompted review
Reply from Leaders - Bromley
Dear Debadri Nandi We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great experience.
I enquired about a property and Lillie got in touch with me within the hour (which is unheard of when I have contacted estate agents before).
Regrettably the property went under offer the day of my viewing, but Lillie again let me know with lots of notice.
She then helped me with another query even though she didnt really have too.
If her bosses read this, she is a credit to your firm.
7 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Debbie Barry We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great service, very responsive
Although we haven't booked through them yet, Lillie Blackabee was incredible with her service to us throughout our rental hunt. It felt like we were getting such a personal service with her and had a team behind us along the way. Couldn't recommend this company enough if all the agents are like her!
7 November 2025
Reply from Leaders - Bromley
Dear Tegan & Julianna Bautista We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Wonderful experience in viewing
This review is for Ms Lillie who was really wonderful in our viewing process of the property. The main thing is her follow up and taking feedback. By profession I am from sales background and really think she can take this next level. Thanks a lot for the support. Keep up the good work
3 November 2025
Unprompted review
Reply from Leaders - Bromley
Dear Vishnu V We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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