Ellie came and did house inspection she was lovely came at 12 in our between 12-5 slot. Congratulated me on our new addition my 5wk old baby boy elijah and did what she needed to do and left. She was... See more
Location
Switch locationLancaster House Gilbert Drive, PE21 7TQ Boston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5* Unfortunately what let the whole process down i... See more
Ellie came today to do our house inspection.We were given a time slot between 12 - 5pm & she arrived just after midday with a friendly smile.We just let her do as she needed,took photos & checked the... See more
Company replied
Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Boston
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom
4.7
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
House inspection
Ellie came and did house inspection she was lovely came at 12 in our between 12-5 slot. Congratulated me on our new addition my 5wk old baby boy elijah and did what she needed to do and left. She was well mannered and respectful
17 July 2026
Unprompted review
Property Visit this morning by Ellie…
Property Visit this morning by Ellie was polite and professional, prompt within our time slot of 9-12. Nice talking to you. Thanks
15 July 2026
Unprompted review
perfect approach and a very nice lady 🥰🥰
13 July 2026
Unprompted review
Inspection on time
Inspection on time, completed quickly, Ellie who did the inspection was polite and friendly, can't complain 🙂
9 July 2026
Unprompted review
Debbie has been a true professional…
Debbie has been a true professional since day one of our tenancy. She is always punctual, friendly and gets on with her job but never makes it feel rushed.
9 July 2026
Unprompted review
Debbie has always been a pleasure to…
Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5*
Unfortunately what let the whole process down is the people after she has given them the report. Nothing getting done .
2 July 2026
Unprompted review
Ellie was very thorough taking pictures…
Ellie was very thorough taking pictures throughout the property. Very polite and arrived within her estimated time.
8 July 2026
Unprompted review
Leaders House Inspection
Ellie came today to do our house inspection.We were given a time slot between 12 - 5pm & she arrived just after midday with a friendly smile.We just let her do as she needed,took photos & checked the smoke & carbon monoxide alarms.Ellie was very professional in what she did so hopefully all went ok.
7 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Ann Chester
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie carried out an inspection on 3th…
Ellie carried out an inspection on 3th June.
Ellie was friendly, courteous, professional, and carried out the inspection in a time she deemed sufficient to complete what she needed to do and take appropriate photographs.
Entered with a lovely smile, greeting hello and stating her name; wishing me a good day as she left.
This is good customer service.
30 June 2026
Unprompted review
Reply from Leaders - Boston
Dear D Steers
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
not at home when ellie done inspection…
not at home when ellie done inspection but everything fine as always thank you
18 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Gary Watkins We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Boston
Dear Ewelina Mazurek We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Ellie was friendly and efficient
Ellie was friendly and efficient. Thank you
1 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Sophie Tazey
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
During the house visit
During the house visit, Ellie was professional, approachable and friendly.
30 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie came today for a property…
Ellie came today for a property inspection, she was quick and efficient and had such a bubbly lovely personality and was a pleasure to have in my home and made me feel comfortable.
30 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Amy Thomas
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie did an inspection the other day…
Ellie did an inspection the other day she was very welcoming. Ellie was done within a few minutes taking pictures then off she went quick and effective.
23 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Hannah
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Like always great from Leaders
Like always great from Leaders.
Thank You Ellie.
24 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Olo
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very friendly on inspection
Very friendly, and respectful, only need to stay as long as they need to, Ellie just went around and inspected what she needed to and then she left, never had any problems with leaders let’s hope that stays that way
24 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Amanda Darbon
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was Very pleasant
Ellie was Very pleasant. Went about a job very well
19 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Paul Johnston
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders Room Inspection
Ellie Dowse carried out my inspection. I was given plenty of notice with reminders. I wasn’t present for the inspection, but my room was left as it was. Excellent service.
19 June 2026
Unprompted review
Reply from Leaders - Boston
Dear Monty Radford
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.