Debbie has always been a pleasure to talk to. Very thorough with her inspection Taking care to make a note of any problems . Debbie is definitely 5* Unfortunately what let the whole process down i... See more
Location
Switch locationLancaster House Gilbert Drive, PE21 7TQ Boston, GB
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Ellie came today to do our house inspection.We were given a time slot between 12 - 5pm & she arrived just after midday with a friendly smile.We just let her do as she needed,took photos & checked the... See more
Company replied
Ellie carried out an inspection on 3th June. Ellie was friendly, courteous, professional, and carried out the inspection in a time she deemed sufficient to complete what she needed to do and take a... See more
Company replied
Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Boston
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
Lancaster House Gilbert Drive, PE21 7TQ, Boston, United Kingdom
4.7
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today Ellie Dowse
Today Ellie Dowse, Property Inspector from Leaders, came to the house for periodical inspection on August 28, 2026. She carried out the inspection with a friendly smile. Appreciate her professionalism. While she was leaving, she wished me a good day. This is very good customer service from leaders. Thank you...
28 August 2026
Unprompted review
Ellie was really friendly when she came…
Ellie was really friendly when she came for inspection.
25 August 2026
Unprompted review
Professional as always
24 August 2026
Unprompted review
Ellie was very professional
Ellie was very professional, polite, and held a very good conversation
13 August 2026
Unprompted review
Was really helpful and kept me upto…
Was really helpful and kept me upto date with everything
3 August 2026
Unprompted review
Bad workman ship by the workmen they employed.
We rented our house through leaders and there tradesmen fitted a new floor in the bathroom. After getting our house back. We realised they had made a awful job of the floor. This is how it looked underneath the lino which was replaced. It looked as though they layed dry wood straight over wet wood and then stuck some lino on top. This is the result. We paid £2000.
14 August 2025
Unprompted review
Reply from Leaders - Boston
Dear Diane,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Ellie came and did the house inspection…
Ellie came and did the house inspection today. She was very friendly , polite and professional. She did the inspection without any disturbance .
10 August 2026
Unprompted review
Ellie did our house inspection today…
Ellie did our house inspection today and was very polite and well mannered, completed quick and efficient with no disturbances. Thank you!
10 August 2026
Unprompted review
Reply from Leaders - Boston
Thank you, Harvey, for your wonderful feedback. We're thrilled to hear that our support was great help to you. Helping people find and enjoy the right home is at the heart of everything we do, and we look forward to assisting you again in the future.
Quick and efficient
Quick and efficient. Elise was very respectful, kind and quick in carrying out the inspection.
3 August 2026
Unprompted review
Reply from Leaders - Boston
Thank you, Sebastian, for your wonderful review. We're thrilled to hear that Elise provided a quick and efficient inspection with kindness and respect. Your feedback is invaluable to us as we strive to offer reliable and customer-centric service in helping people find and enjoy the right home.
We had a lovely visit from Ellie she…
We had a lovely visit from Ellie she was polite and certious. Very friendly. We find that all Leeders representatives are great and we would highly recommend them.
29 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Craig Arnold
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was very polite
Ellie was very polite, cheerful and professional. She carried out the property inspection very efficiently with no disturbance whatsoever.
Thank you Ellie.
24 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Steve May
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ellie was spot on didnt take that long
Ellie was spot on didnt take that long
21 July 2026
Unprompted review
Reply from Leaders - Boston
Thank you for your kind words, Guest. We're thrilled to hear that Ellie was spot on and that your experience was quick and efficient. We strive to provide reliable and customer-centric service, and your feedback motivates us to keep doing our best.
Ellie was amazing and sweet!
17 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Joby Philip
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
It was a good experience with…
It was a good experience with Ellie.She is very kind and understandable person.
17 July 2026
Unprompted review
Reply from Leaders - Boston
Dear Seena Maria
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
House inspection
Ellie came and did house inspection she was lovely came at 12 in our between 12-5 slot. Congratulated me on our new addition my 5wk old baby boy elijah and did what she needed to do and left. She was well mannered and respectful
17 July 2026
Unprompted review
Property Visit this morning by Ellie…
Property Visit this morning by Ellie was polite and professional, prompt within our time slot of 9-12. Nice talking to you. Thanks
15 July 2026
Unprompted review
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