Leaders - Beckenham Reviews 

128
•
TrustScore 5 out of 5

4.8

73 High Street, BR3 1AN Beckenham, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Initially, I met up with Macy Abbott at the property. From the introduction until the goodbye, she was very professional. Well done My follow-up conversations and communication have been with Lucy Ke... See more

Rated 5 out of 5 stars

It took a while to sell the house but due to the help and advice of our Estate Agent Adrian Burch things started moving quickly

Rated 5 out of 5 stars

We have had a really positive experience with Leaders – Beckenham while arranging the rental of our new home. The team has been helpful, professional and supportive throughout the process, making e... See more

Rated 5 out of 5 stars

I have not one bad thing to say in regards to Leaders Beckenham I have to say! I was in search for a 1 bed rental and went through so many different agencies, agents and viewings. All of th... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Beckenham

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 73 High Street, BR3 1AN, Beckenham, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(128)

2,504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Result

It took a while to sell the house but due to the help and advice of our Estate Agent Adrian Burch things started moving quickly

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Macy Abbott and Lucy Kennedy

Initially, I met up with Macy Abbott at the property. From the introduction until the goodbye, she was very professional. Well done
My follow-up conversations and communication have been with Lucy Kennedy. She dealt with all my enquiries and requests very professionally. Well done to you too.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and professional support

We have had a really positive experience with Leaders – Beckenham while arranging the rental of our new home. The team has been helpful, professional and supportive throughout the process, making everything much easier and less stressful.

A special thank you to Lucy, who has been extremely professional, friendly and helpful. She has been very responsive, answered our questions clearly and guided us through the process with great care and patience.
We really appreciate all her help and would highly recommend Leaders – Beckenham to anyone looking to rent a property. Excellent service and a great experience overall!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

My flat purchase in Beckenham was a…

My flat purchase in Beckenham was a particularly difficult transaction, but Riz was outstanding throughout. He was proactive, persistent and incredibly hardworking, constantly liaising with solicitors and all parties involved to keep things progressing.

He always returned calls, kept me updated, remained positive and professional at all times, and went far beyond what I would expect from an estate agent. His determination and willingness to go above and beyond were invaluable in getting the purchase completed.

I am extremely grateful for all of his help and would highly recommend Riz to anyone looking for an exceptional estate agent.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Lucy was really helpful

Lucy was really helpful

29 September 2026
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Hi Giuseppe,

Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Head Office. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.

Kind regards

Customer Care Team

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Leaders, especially with Macy. She was extremely helpful, professional and friendly throughout the process. She always responded quickly to my questions and made everything much easier to understand.

The whole process has been smooth and well organised, and I really appreciate the time and effort Macy has put in to help us. Excellent customer service from start to finish. I would definitely recommend Leaders and especially Macy to anyone looking for a property.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I have not one bad thing to say in…

I have not one bad thing to say in regards to Leaders Beckenham I have to say!

I was in search for a 1 bed rental and went through so many different agencies, agents and viewings. All of them were helpful but none was as helpful as Leaders.

I have to give a big shout out to Shuk who worked tirelessly in the pursuit of helping me secure my accommodation. She set up viewings promptly, gave me all sorts of information, answered all my questions and was always accessible whenever I needed her.

Throughout my tenancy, she has continued to give aid whenever I needed. My tenancy started was 3 years ago, yet still she remains my first point of call whenever I'm in need.

The overall service she and others supplied was excellent. Everyone was upfront, quick and honest.

I've recommended this good agency and these good people several times and will absolutely continue to do so.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great!

Lucy answered all questions I had and guided through the process amazingly, made everything a lot easier from my end!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Leaders Staff

Jake and Lucy were fantastic, very helpful and knowledgeable. Would 100% recommend for future use!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Jake…

I had a great experience with Jake viewing a property. He was friendly, professional and made the whole process feel really easy and comfortable. I would definitely recommend Jake to anyone looking for a helpful and reliable estate agent. He was fantastic.

12 August 2026
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Thank you, Hannah, for your wonderful feedback! We're thrilled to hear that Jake made your property viewing experience easy and comfortable. Your recommendation means a lot to us, and we look forward to helping you or anyone you know find the perfect home in the future.

Rated 1 out of 5 stars

Terrible communication

Terrible communication. Didn’t even bother to reply if I’m getting the place or not .

29 July 2026
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Ariful Islam,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Rated 5 out of 5 stars

Jake and Shuk were very helpful

Jake and Shuk were very helpful

15 July 2026
Unprompted review
Leaders  - Beckenham logo

Reply from Leaders - Beckenham

Dear Reshma Rao

We greatly appreciate your 5-star review and the time you took to share your experience with Shuk and Jake . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

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