While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their knowledge, patience, and supportive approach, which greatly enhances the learning process. The user experience is consistently described as smooth and easy to navigate, with many appreciating the well-structured and informative course materials. People also commend the quality of the courses and products, finding them practical and effective for skill development. However, some customers expressed dissatisfaction with certain aspects, such as outdated course content or poor presentation quality, including issues with audio and visual elements. A few also noted that some courses might not be as in-depth as expected for their advertised level, or that assessment questions were poorly worded.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their knowledge, patience, and supportive... See more

User experience

People report positive experiences with user experience. Customers praise the platform's ease of navigation,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the training... See more

Product

Customers consistently note positive experiences with product. Many reviewers found the courses to be... See more

Quality

Users describe positive interactions with quality, highlighting affordable, high-quality learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth training process. Great location, free parking under the building. Easy to find. Communication was great before and after the course. I attended the Swedish Massage and Lymphatic Drain... See more

Rated 5 out of 5 stars

I recently completed the Swedish massage and lymphatic Drainage course with Lisa. What an amazing tutor, she explained everything in detail and offers a lot of support afterwards. I'd highly recomme... See more

Rated 5 out of 5 stars

At first i was afraid to spend my money online on a company due to scam risk. This was one of the best decisions i made this year and planning to purchase more courses to add onto my healthcare qua... See more

Rated 5 out of 5 stars

As a dog lover with an older dog I thought it was important I learn sone first aid skills in case I ever need these. The online course from Lead Academy was simple to access, easy to follow, very in... See more


Company details

  1. Educational Institution
  2. Training Centre

Written by the company

Lead Academy is a leading provider of online training, practical courses, and professional accreditation. Our innovative e-learning platform offers professional qualifications with materials accessible wherever, whenever through your computer, tablet, or even your phone! Lead Academy knows that learning doesn’t begin and end in the classroom. Education is an ongoing process throughout our lives. That’s why we offer courses covering a variety of subject areas, accessible anywhere in the world. We keep our training affordable without losing out on quality, with all materials designed and delivered by industry experts. Through this, we aim to help people achieve their personal and professional development, with UK and internationally-recognized accreditation as proof of their new skills and knowledge.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

phlebotomy part 1…

I completed the phlebotomy part 1 course that was watched over by a qualified doctor. The knowledge and skills learned are taught and mentored perfectly. Would highly recommend.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great course

Great course! Really beneficial and was presented very well. Very easy to navigate and see what you had left to do. Keen to do another course already.

14 April 2026
Unprompted review
Rated 3 out of 5 stars

False advertising

The trainer Klaountia for the phlebotomy and Cannulation was brilliant. However, the course was misold several of us on the training booked the bundle which was shown as phlebotomy day 1, phlebotomy and Cannulation day 2. Only to find that it was only cannulation and that we would need to pay again for the part 2 phlebotomy (advanced)in order to be actually certified. The website says you can be qualified phlebotomist in a day and even after completing part 1 says you can go into a job come to find out you need to complete part 2 which is actually 3 days. Which is an another £300. We have contacted customer service but and put in a complaint because it’s false advertising. We called and emailed so far they have done nothing to try and resolve our issue.
Very disappointing! As a group we have submitted a formal complaint.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

advanced phlebotomy course…

I completed advanced phlebotomy course in Birmingham and I am very satisfied with the teaching method and the way the concepts were explained. I will definitely enroll in related courses as well. They were very professional, provided full supervision, and were very helpful.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Phlebotomy course

I recently completed a phlebotomy course and had a really good experience. The course was well organised and easy to follow, even for someone new to the subject. The trainer explained everything clearly and made sure everyone understood each step before moving on.

I especially liked the practical sessions, as they helped build my confidence and skills. The environment was supportive, and I felt comfortable asking questions at any time.

Overall, it was a good course and I would recommend it to anyone interested in learning phlebotomy.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with lead academy during…

My experience with lead academy during my phlebotomy part 1 training was very impactful. Our tutor for the day was really at her best. She impacted knowledge at the very best. My knowledge gain was 100% and I am going forward for part 2

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Every one at the course was so so…

Every one at the course was so so friendly Jerry tutor was very patient she did not let me leave until I got everything right and pass my assessment and I pass amzeing tutor and admin shanaz was so amzeing and welcoming also

4 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look