We recently moved our mobile phones over to LB Telecom and the whole experience has been excellent from start to finish. A special mention to Shane, who sorted out my mobile billing and ma... See more
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Review summary
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Reviews shaping this summary
Always had a great experience with LB Telecom in the past and delighted with the personal service. Therefore, after receiving our company mobile phone renewal, we asked LBT to provide a comparative qu... See more
Company replied
LB have been our Telecoms provider for 15 years. They provide excellent customer service and always go above and beyond. Lawrence informed me they also review Gas, Electricity and water contracts... See more
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Moving our full systems over to LB Telecom, was a great decision. The entire process of moving over, was managed by them in a swift and professional manner. The whole team at LB telecom are always ver... See more
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Company details
Written by the company
Because We Excel at Connecting People and Empowering Businesses. Your telecoms and utilities are the heartbeat of your business — and we make sure they run smarter, faster, and better than ever.
Contact info
United Kingdom
- lbtelecom.co.uk
Great deal
LB Telecom took the initiative on reassessing our phone contracts and came up with a great deal.
10 April 2026
Unprompted review
Reply from Lbtelecom
Hi Simon,
Thank you for your kind feedback — it’s really appreciated.
We’re glad we could take the initiative and help reassess your phone contracts to find a better deal for you. That’s exactly what we aim to do for all our customers.
If you ever need anything else, we’re always here to help.
Thanks again,
The LB Telecom Team
A true one stop shop...
Always had a great experience with LB Telecom in the past and delighted with the personal service. Therefore, after receiving our company mobile phone renewal, we asked LBT to provide a comparative quote. Not only have they saved us a substantial amount against our renewal, the process was also absolutely seamless with almost zero input from me. A true one stop shop but with experts in every field. Highly recommend
10 April 2026
Unprompted review
Reply from Lbtelecom
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you’ve consistently had a great experience with us and that we could make your recent renewal process both cost-effective and hassle-free. Providing a seamless service with minimal disruption is exactly what we aim for, so it’s fantastic to know we delivered on that for you.
We truly appreciate your recommendation and look forward to continuing to support your business in the future.
– The LB Telecom Team
We recently moved to LB
We recently moved to LB, the transition was smooth.
7 April 2026
Unprompted review
Reply from Lbtelecom
Hi Robin
Thank you for your kind words—we really appreciate you taking the time to share your experience. We're delighted to hear the move to LB was smooth and seamless, and we’re here to support you every step of the way going forward.
If there’s ever anything you need, don’t hesitate to reach out!
Kind Regards
LB Telecom Team
First Class Customer Service ********
The transfer from o2 to lbtelecom was very straightforward for our company mobiles. Customer Service was first class, Shane was fast to respond to any questions and provided regular updates and also made sure we were happy with everything. Would highly recommend.
31 March 2026
Unprompted review
Reply from Lbtelecom
Hi Jill
Thank you for your kind words! We're really pleased to hear that the transfer from O2 to LB Telecom went smoothly for your company mobiles.
It was a pleasure supporting you through the process, and we're glad the communication and updates made a difference. If you ever need anything in the future, we're always here to help.
We truly appreciate your recommendation!
Regards
LB Telecom Team.
Can't fault the service
Shane was really helpful, explaining what the nature of the issue was likely to be. Gave some recommendations of how to potentially improve my call and data issues.
1 April 2026
Unprompted review
Reply from Lbtelecom
Hi Glenn
Thank you for your feedback! We're really pleased to hear that Shane was able to clearly explain the likely cause of the issue and provide helpful recommendations to improve your call and data experience. We appreciate you taking the time to share this!
Regards
LB Telecom Team
We recently moved our mobile phones…
We recently moved our mobile phones over to LB Telecom and the whole experience has been excellent from start to finish.
A special mention to Shane, who sorted out my mobile billing and made the entire transition incredibly smooth and easy. Also, a big thank you to Michell, who really went above and beyond—when we hit a wall with a non-existent broadband connection, he came up with a solution and even handled the installation himself.
Fantastic service all round—A**. Keep up the great work!
17 December 2025
Unprompted review
Reply from Lbtelecom
Thank you so much for your fantastic review! We’re delighted to hear that your move to LB Telecom went smoothly from start to finish.
I’ll be sure to pass your kind words on to Shane and Michell—they’ll really appreciate the recognition. It’s great to hear they were able to make such a positive impact, especially when tackling those tricky challenges.
We truly value your support and look forward to continuing to provide you with excellent service. Thanks again for choosing LB Telecom!
Regards
LB Telecom Team
A positive experience from the very…
A positive experience from the very start. We quickly found a cost effective solution and then seamlessly switched accounts. Support was always on hand and communication always clear and concise. Thank you
20 January 2026
Unprompted review
Reply from Lbtelecom
Hi Richard,
Thank you for taking the time to share your experience! We’re delighted to hear everything went smoothly from the very start and that you found a cost-effective solution that worked for you.
It’s great to know our team’s support and communication made the switch seamless—exactly what we aim for.
If there’s ever anything you need, we’re always here to help.
Thanks again for choosing LB Telecom!
Best regards,
The LB Telecom Team
Shane made it clear and easy to move provider
Moved our mobile phones over to LB. Shane was fantastic in making it so clear and easy to get it sorted.
10 March 2026
Unprompted review
Reply from Lbtelecom
Hi Simon
Thank you so much for your kind words! We’re really pleased to hear that the switch to LB Telecom was smooth and straightforward for you. Shane will be delighted to know his support made the process clear and easy.
If you need anything at all moving forward, we’re always here to help.
Thanks again for choosing LB Telecom!
Best regards,
The LB Telecom Team
We moved our mobile phone agreements…
We moved our mobile phone agreements over to LB Telecom last year and the process was seamless. Shane took the hassle out of everything and made the transition incredibly straightforward.
Since then, the ongoing relationship with LB Telecom and the team has been extremely positive. The support and service have been excellent throughout.
I would highly recommend them to anyone looking for a reliable telecoms partner.
11 March 2026
Unprompted review
Reply from Lbtelecom
Thank you for your kind review! We’re really pleased to hear that the transition of your mobile agreements to LB Telecom was seamless and that the process was straightforward.
It’s great to know that our ongoing support and service have continued to meet your expectations. Building long-term relationships with our customers is something we really value, so your feedback means a lot to the whole team.
Thanks again for the recommendation — we truly appreciate it!
Regards
LB Telecom Team
What a great company to deal with
What a great company to deal with, Shane has gone above and beyond to make sure the mobile plan was best suited to not only our needs but within budget.
Would highly recommend you give them an opportunity to discuss your mobile needs as I'm certain that you will be impressed with their friendly yet professional manner and pleasantly surprised what they can do for the money.
2 March 2026
Unprompted review
Reply from Lbtelecom
Thank you so much for the fantastic review. It was a real pleasure helping you find a mobile plan that fits both your needs and your budget. We always aim to make the process straightforward while delivering the best value possible, so it’s great to hear that came across.
We really appreciate the recommendation and look forward to supporting you moving forward. If you ever need anything, just let us know – we’re always happy to help.
Regards
LB Telecom Team
Super people to deal with
Super people to deal with. Almost five years experience with Lb and throughout they've been caring, interested, efficient and great value.
I've just handed over responsibility for my mobile comms to go alongside phones, network and internet services.
5 March 2026
Unprompted review
Reply from Lbtelecom
Thank you Gerald for the kind review and for trusting LB with your services over the past five years. It’s great to hear that our team has consistently delivered the care, efficiency and value you expect.
We’re delighted to now be supporting your mobile communications as well alongside your phones, network and internet services. If there’s ever anything you need, we’re always here to help
Warm regards,
The LB Team
Shane was very knowledgeable ad helpful…
Shane was very knowledgeable ad helpful in our switch.Always at end if phone for our numerous question would highly recommend
26 January 2026
Unprompted review
Reply from Lbtelecom
Thank you so much for taking the time to leave such a great review. We’re really pleased to hear that the switch went smoothly and that Shane was able to support you and answer your questions throughout the process. Your recommendation means a lot to the whole team. If you need anything in the future, we’re always happy to help.
– The LB Telecom Team
Highly recommend - for all Utility renewals
LB have been our Telecoms provider for 15 years. They provide excellent customer service and always go above and beyond.
Lawrence informed me they also review Gas, Electricity and water contracts to get the best price on the market. So I asked him to review on our behalf and he didn’t disappoint.
LB will be reviewing all our utility contracts going forward.
100% recommend Lawrence, Mitchell and their team of experts for telecoms and utilities.
10 October 2025
Unprompted review
Reply from Lbtelecom
Hi Nicola
Thank you so much for your wonderful review and for being a valued customer for the past 15 years! We truly appreciate your loyalty and are delighted to hear that our telecoms service has continued to meet your expectations.
It’s great to know that Lawrence was able to assist with reviewing your gas, electricity, and water contracts and secure the best available options for your business. We’re committed to providing the same level of care and expertise across all our services, and we're pleased to be supporting you with your utilities going forward.
I’ll be sure to pass your kind words on to Lawrence, Mitchell, and the rest of the team. Thank you again for your trust and for the 100% recommendation — it means a great deal to us.
Warm regards,
The LB Team
Utility Suppliers
We have been working with LB telecom for many years on all things telecoms but have recently used them for our utility suppliers.
So far all is good and I am sure they will be as efficient as ever.
23 September 2025
Unprompted review
Reply from Lbtelecom
Hi Colin
Thank you for your continued trust and loyalty — it’s always a pleasure working with you! We’re delighted to now be supporting your utility services alongside your telecoms and are confident we’ll deliver the same reliable and efficient service you’ve come to expect from us.
Your long-term partnership means a great deal to our team, and we look forward to continuing to help your business run smoothly for many years to come.
Best regards,
The LB Telecom Team
Stand out service
From my first conversation with LB Telecom, the service has been absolutely brilliant.
We had an issue with our current provider, and the internet had lost sight of line signal, not only did LB Telecom quickly offer an alternative solution, they did it at a much more competitive price! They swiftly had us back up and running in no time. The whole team have been fantastic, and I cannot rate them highly enough. Thank you for being the best of the best, and making our experience so easy.
6 October 2025
Unprompted review
Reply from Lbtelecom
Hi Karen
thank you so much for the fantastic review! We’re really pleased we could step in quickly, get you back online, and do it at a more competitive price. That’s exactly the standard we aim for: fast solutions, clear communication, and great value.
Your shout-out to the whole team means a lot. If you ever need anything—whether it’s support, upgrades, or just a bit of advice—we’re here and happy to help.
Thanks again for choosing LB Telecom!
The LB Telecom Team
Extremely invested
Came to Shane, without a direct contract enquiry, from an issue with 'Comparethenetworks.com' (def don't go there), it is a refreshing change to have real support from anyone in online services these days and, despite it not being his problem, Shane was brilliant, directing and supporting me, telling me where to look for information and how to progress my issues. Great chap, I wish him well and would highly recommend him.
10 October 2025
Unprompted review
Reply from Lbtelecom
Hi Wendy
Thank you for your kind feedback — we really appreciate you taking the time to share your experience. We’re delighted to hear Shane was able to support you, even though the issue wasn’t directly with us.
At LB Telecom, we believe in doing the right thing and helping people navigate the often confusing world of online services. It’s great to know that our companies approach made a difference for you.
If you ever need further assistance or advice, our team is always happy to help — you can reach us at info@lbtelecom.co.uk
Warm regards,
The LB Telecom Team
Absolute pleasure working with Shane
Absolute pleasure working with Shane. Not being very tech savvy I'm always cautious when having to up date my company mobiles as theres always some feature or app that I end up losing that I think will be automatically there that isn't. Shane talked me through the usage and requirements and suggested a couple of possible choices so not to bombard me with information. Highly recommend having a chat.
11 August 2025
Unprompted review
Reply from Lbtelecom
Hi Emma
Thank you for sharing your experience. We’re delighted to hear that Shane was able to guide you through the process clearly and make updating your company mobiles straightforward and stress-free. Providing our customers with the right options and ensuring they feel confident in their choices is always our priority.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Regards
— The LB Telecom Team
Reliable, Friendly & Professional
We’ve had an absolutely fantastic experience with LB Telecom Limited — big shout out to Shane and Lawrence for going above and beyond! From day one, the team has been professional, friendly, and incredibly responsive. They really take the time to listen, understand our needs, and offer clear, practical advice that actually works.
It’s rare to find a telecoms provider that combines reliable service with such genuine customer care, but LB Telecom manages both effortlessly.
7 August 2025
Unprompted review
Reply from Lbtelecom
Hi
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you’ve had such a positive experience with us. Shane, Lawrence, and the whole team take great pride in delivering a professional, friendly, and responsive service — so it’s incredibly rewarding to know that it’s making a difference.
We’re grateful for your trust in LB Telecom and look forward to continuing to support you with the same care and reliability you’ve come to expect.
— The LB Telecom Team
Reply from Lbtelecom
Hi Kurt,
Thank you so much for your kind words – 15 years of working together is something we’re really proud of! It’s been a pleasure supporting you over the years, and we truly appreciate your continued trust in us.
Here’s to many more years of great advice and great service! 🙌
Best regards,
Lawrence
Not your usual Telecoms company!
Had a call from Shane, at first I thought it was yet another call from a telecoms company! boy was I wrong. As our supplier, Shane realised these call were an issue for me and put me on the TPS, there and then. he hadn't called to speak with me, but still took the time to sort this out for me. Can't ask or pay for better service. What a star!
2 July 2025
Unprompted review
Reply from Lbtelecom
Hi Debbie
Thank you so much for your fantastic review! We’re thrilled to hear that Shane turned what could’ve been just another call into a genuinely helpful experience. Going the extra mile is exactly what we strive for, and it’s great to see that reflected in your interaction.
We’ll be sure to pass your kind words on to Shane — he’ll be over the moon to know he made such a positive impression. Thanks again for taking the time to share your feedback, and we’re always here if you need anything else.
Warm regards,
LB Telecom Team
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