Lazy Susan Ltd Reviews 7,242

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and attractive appearance, often noting that the furniture is built to last and withstand various weather conditions. Many people found the ordering process easy and straightforward, with prompt delivery and well-packaged items. The assembly of the furniture is frequently described as simple and manageable, even for those without DIY experience. However, some customers also noted occasional issues with delivery, such as items being left outside or rude delivery personnel. A few people experienced problems with product quality, including missing pieces, nuts and bolts falling out, or the color coming off over time. There were also isolated instances of damaged items upon arrival or incorrect colors being sent.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the high quality and... See more

Quality

Consumers find quality to be positive, highlighting the excellent craftsmanship and durability of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Clients share positive opinions on service, consistently highlighting excellent customer support and... See more

Order

People report positive experiences with the ordering process. Customers found it easy and straightforward to... See more

Based on these reviews

Rated 5 out of 5 stars

Bought a cast aluminium garden table and chairs. We were so impressed, we bought the same table/chairs again. For years, we've had various types of garden furniture, but all have rusted, or don't loo... See more

Rated 5 out of 5 stars

I ordered a parasol base to stand my washing in. I have a very small garden and nowhere to put the rotary line when not in use and when left in position dominates the garden. So the parasol base is... See more

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Rated 5 out of 5 stars

We hadn’t heard of Lazy Suzanne before but decided to ‘take a risk’ and order a garden bench.The whole process from order to delivery to assembly was outstanding.We were kept updated, packaging was s... See more

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Rated 5 out of 5 stars

I had no problem with the delivery even although I live on an island and had to use a courier. Moreover despite having zero aptitude for DIYi had no problem assembling my table and two chairs myself.... See more

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Rated 5 out of 5 stars

I'm a new customer to Lazy Susan an did not know what to expect. After a good experience buying my initial furniture, I went back for cushions, and a pair of Crane garden ornaments. Recently, a paras... See more

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Rated 5 out of 5 stars

I bought an Anna table and 4 chairs, a Sandra coffee table and a Jasmine bench in slate grey with terracotta cushions. This was an expensive purchase for me and I am very pleased with how it all looks... See more

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Rated 5 out of 5 stars

Ordering was easy & straightforward. Our table & 2 chairs & cushions were delivered well packaged & on time which is always a plus. Easy to put together with instructions provided, great quality & l... See more

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Rated 5 out of 5 stars

Excellent quality, easy to put together, good value. I’d been looking at these and comparing with other brands and these seemed the best. If I could change anything, it would be the delivery com... See more

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Rated 5 out of 5 stars

We are just building our garden furntiure. So far, the instructions are clear and concise. Tools are available. The item was delivered with clear communication and a team of drivers who were accomoda... See more

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Rated 5 out of 5 stars

The Lazy Susan table and chairs really is a quality product and exceptional value. It’s the first time I’ve purchased from this company and I am very impressed by the level of customer service, in... See more

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Rated 5 out of 5 stars

This company have been amazing. The quality of our patio set is fantastic. Made 2 calls and emails. They sorted our issue straight away. Nice mannered staff. Would highly recommend this comp... See more

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Rated 5 out of 5 stars

I ordered a bench cushion recently but I ordered in haste and it was the wrong size. The very helpful customer service man sorted out the issue with grace and reassurance. You can tell a great company... See more

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Rated 1 out of 5 stars

I am sorry to say that on first impression the furniture looks lovely however it does definitely not stand the test of time. We constantly have nuts and bolts and screws falling out of place. Th... See more

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Rated 4 out of 5 stars

Excellent customer service. There were problems with delivery. The furniture was delivered a day early and simply left outside my garden gate on the street - not the fault of the company! There we... See more

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Rated 4 out of 5 stars

Very good communication regarding delivery etc. Product well packed. Clear assembly instructions. Product as per photos and description. Garden bench more expensive than other brands but looks like it... See more

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Rated 4 out of 5 stars

Company were really I formative and honest when we enquired about a discontinued colour etc. Furniture delivered exactly as we hoped for and super easy to assemble Only downside was the delivery... See more

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Rated 5 out of 5 stars

We were well impressed with the whole process of buying our garden furniture. Right from choosing what we wanted on the web site, to processing the payments, information on the delivery process and ti... See more

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Rated 5 out of 5 stars

Easy to use website, great delivery experience. The 6 seater table and chairs took me a few hours to put up on my own but once finished I'm delighted with the product. The chairs are very comfortable... See more

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Rated 5 out of 5 stars

This is my first purchase from Lazy Susan but I was very impressed with the customer service and exceptional speed of delivery of my antique bronze jasmine bench. The item was very well packaged and f... See more

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Rated 5 out of 5 stars

From placing the patio table and chairs order to delivery was only a few days. The table was easy to assemble. Chairs with the additional cushions are sturdy and comfortable. Quality items very well f... See more

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Rated 5 out of 5 stars

Another order from this company so in short a returning customer that speaks for itself doesn’t it! I have a lot of their excellent furniture at my home in Madeira if I want garden furniture I look he... See more

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Rated 5 out of 5 stars

apare from an issue with a delivery company that do not understand that deliveries need CARE - not a bench balanced on other boxes in a puddle of water - excellent products... Such a cumfy metal benc... See more

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Rated 5 out of 5 stars

The whole process of ordering our bistro set was easy and straightforward from start to finish. It arrived on time, was well packaged and exactly as described. It went together well, looks great an... See more

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Rated 5 out of 5 stars

Very happy with our latest purchase from Lazy Susan. Selecting from the range and ordering online was simplicity and they are certainly not lazy with their delivery! It came quickly, was well packed a... See more

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Rated 5 out of 5 stars

I ordered a garden furniture set and parasol. Later that day I realised I needed a base for the parasol, and contacted Lazy Susan. They were very helpful and arranged a separate order but with the dis... See more

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Rated 5 out of 5 stars

Good delivery and excellent table and chairs. Small problem of some bolt covers not being long enough, following a quick email a pack was posted out to us immediately. Really pleased.

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Rated 5 out of 5 stars

Prompt delivery, quality products, and good communication. This was our third purchase over the last 12 months and we have been really pleased each time. Plus last year’s table and chairs looked perfe... See more

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Rated 5 out of 5 stars

Very solid cast aluminum furniture. Castings are nice and crisp with the cast legs to the table and chairs bolting on very tightly. Antique bronze colour looks nice. Cushions are well made. In our... See more

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Rated 5 out of 5 stars

I bought the Eve bistro set with cushions. It was easy to place the order and select options. Delivery was prompt and I was kept up to date with progress. The set was well-packaged. The only down s... See more

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Rated 5 out of 5 stars

I am very pleased with my white bench, after ordering it arrived in three days as promised, my son easily put it together for me. The bench is covered in thick lacquer so should last in the open for... See more

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Rated 5 out of 5 stars

We’ve just bought a table and chairs to replace a set we’ve had for at least 15 years. We’re very pleased with the quality and with the discounted price offered recently. Straightforward ordering pr... See more

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Rated 5 out of 5 stars

I bought a set of table and chairs. They look like cast iron but are actually made of aluminium, which gives the advantage of being a bit lighter and not rusting. They have not blown over or away wh... See more

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Rated 5 out of 5 stars

Super helpful on the phone which made me feel very comfortable make a purchase. Lovely table which sits beautifully under my tree and now we can have shade when we eat in the garden. Clear instru... See more

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Rated 5 out of 5 stars

Beautiful garden furniture I first saw in my daughters garden four years ago and it still look lovely now so I purchased a bench and coushion and I will buy table and chairs next year.

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Rated 5 out of 5 stars

We had an issue which was dealt with proficiently by customer service over the phone the problem was resolved quickly. Our furniture was easy to build and appears to be of very good quality. Looks lo... See more

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Rated 5 out of 5 stars

Easy to negotiate website, fabulous products and great prices too! This is our second time of ordering and we would definitely recommend Lazy Susan to anyone. Thank you!

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Rated 5 out of 5 stars

The furniture was extremely well packaged & delivered on time. It is of excellent quality & I am delighted with my purchase. I ordered it after seeing it in my friend’s garden. They had had theirs 10... See more

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Rated 5 out of 5 stars

Excellent customer service, queries were answered by return. Beautiful parasol in a different league to others available online. Looking forward to sending a photo when the garden is in bloom.

Rated 3 out of 5 stars

Unfortunately the chairs that were sent were not the same colour of the chairs that they were replacing so that was a bit upsetting. After talking to a representative by phone the problem has been r... See more

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Rated 5 out of 5 stars

Perfect furniture only one hick up the table leg was damaged in transit but excellent customer service on sending us a touch up paint and it worked a treat. Thank you

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Rated 5 out of 5 stars

We have used Lazy Susan in the past and were again impressed by 2 things: 1. The items are of high quality and are attractive to look at ie they are an asset to our garden. 2. The details of constru... See more

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Rated 5 out of 5 stars

Excellent service. Very simple to order and received bench very quickly after ordering. Packaged well and item easy to assemble. Good quality so delighted with purchase.

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Rated 5 out of 5 stars

Great quality furniture. The side table matches the 6-seater dining set i bought last year, which has coped exceptionally well with the English weather!

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Rated 5 out of 5 stars

I have purchased the excellent outdoor furniture from Lazy Susan Ltd several times. The quality of their products are very good. Easy to assemble and comfortable, very durable and affordable. Also... See more

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Rated 5 out of 5 stars

Ordered on line, arrived well packed when promised, an excellent useful table to match the bench already placed under a rose covered arch.

Company replied

Rated 5 out of 5 stars

The only review is = I'm happy with products and service that is why I keep placing orders for my family and friends and neighbours. We all love to buy from you and your staff are so helpful and patie... See more

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Rated 5 out of 5 stars

Not only is the furniture excellent quality and well designed, but the service I received was exceptional. I had a couple of queries and I was contacted immediately and dealt with in the most helpful... See more

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Rated 4 out of 5 stars

I had good experience with the customer services gentleman that helped me resolve a sizing issue with the parasol I had bought. He was very proactive and made sure I had choices without being pushy i... See more

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Rated 5 out of 5 stars

Very good quality furniture and so light, arrived in only a couple of days and although it had to be assembled it was fairly easy and went together well and looks great. Will be buying more!

Company replied


Company details

  1. Garden Furniture Shop
  2. Outdoor Furniture Store

About Lazy Susan Ltd

Written by the company

Lazy Susan Garden Furniture

Lazy Susan® specialise in beautiful sand cast aluminium garden furniture. Each hand crafted piece is powder coated to produce a lasting and durable finish which will not rust.

Our timeless furniture is maintenance-free and designed to live outside all year, giving you more time to relax and enjoy your garden.

With a wide range of designs to choose from, it’s easy to find the perfect piece for your lawn, patio or balcony. Finishing touches such as cushions and parasols in a variety of shades complete the set.


Visit our website Shop all furniture 6 Seater Sets 4 Seater Sets Bistros GARDEN BENCHES Our charity work


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

So impressed, we bought a second set of table/chairs

Bought a cast aluminium garden table and chairs. We were so impressed, we bought the same table/chairs again.
For years, we've had various types of garden furniture, but all have rusted, or don't look the part after bad weather. However, these products being cast aluminium can't rust, so will last for years. Previous B&Q light-weight aluminium chairs, held together by rivets, weren't nearly so good as they'd blow about in winds and the rivets rusted. These tables/chairs are reassuringly solid and heavier (not too heavy, as they're made from aluminium).

23 May 2025
Rated 5 out of 5 stars

Washing line stand

I ordered a parasol base to stand my washing in. I have a very small garden and nowhere to put the rotary line when not in use and when left in position dominates the garden. So the parasol base is a great alternative to leaving the line leaning up against a fence where it gets blow down or horizontal on a chair.

9 March 2026
Unprompted review
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Hello. We're happy to see that you had a 5-Star experience with Lazy Susan, Thanks for sharing it with us. Best wishes, The Lazy Susan Team.

Rated 5 out of 5 stars

Excellent product and instructions to assemble a flat pack table and chairs.

Excellent product and instructions to assemble the chairs and table were the best I have ever had when assembling any type of furniture from a flat pack.

8 June 2025
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Reply from Lazy Susan Ltd

Good afternoon Mt Thomas,
Thank you so much for leaving us this review. I'm so pleased to read that you're happy with the quality of your furniture, we hope you get many years of enjoyment out of it! - Ron

Rated 5 out of 5 stars

Great price quality bench,fast delivery…

Great price quality bench,fast delivery easy assembly

21 February 2026
Unprompted review
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Reply from Lazy Susan Ltd

Hello Terrence. We're happy to see that you had a 5-Star experience with Lazy Susan, Thanks for sharing it with us. Best wishes, The Lazy Susan Team.

Rated 5 out of 5 stars

Easy to order

Easy to order, great choice of garden furniture and excellent quality at very reasonable cost.
Not assembled as yet but it looks good

10 February 2026
Unprompted review
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good afternoon Beryl,
Thank you so much for leaving us this review. We are so pleased to read that you're happy with the quality of your furniture, we hope you get many years of enjoyment out of it!
Valentina - Lazy Susan

Rated 5 out of 5 stars

This company have been amazing.

This company have been amazing.
The quality of our patio set is fantastic.
Made 2 calls and emails.
They sorted our issue straight away.
Nice mannered staff.
Would highly recommend this company.
Looking at ordering some cushions for our patio set.
You won't be disappointed.
10 out of 10 on everything.

27 November 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good Morning Paul,
Thank you for leaving us this 5* review. It's fantastic to read such positive comments about the quality of the service you received. Have a great day! - Ron.

Rated 5 out of 5 stars

Bought a lazy Susan

I wanted a lazy Susan to match my garden furniture, the supplier I bought from originally couldn't sell separately, this company had the exact one at a reasonable price, very pleased.

28 May 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good Afternoon,
We really appreciate you taking the time to leave us your feedback. Customer satisfaction and the level of service we provide is our main focus here at Lazy Susan, and we are happy to hear about your pleasant experience with us. Best regards, The Lazy Susan Team.

Rated 5 out of 5 stars

Ordered on line

Ordered on line, arrived well packed when promised, an excellent useful table to match the bench already placed under a rose covered arch.

6 November 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good morning Beryl,
Thank you so much for leaving us this review. I'm so pleased to read that you're happy with the quality of your furniture, we hope you get many years of enjoyment out of it! - Ron.

Rated 5 out of 5 stars

Completely satisfied.

I bought a set of table and chairs. They look like cast iron but are actually made of aluminium, which gives the advantage of being a bit lighter and not rusting. They have not blown over or away which on the 18th floor is a risk. I think they look great and are pretty comfortable too. Good quality and easy to put together.

19 July 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good morning Judith,
Thank you for your positive feedback, I am so glad to hear you love your furniture, we'd love to see some photos when you've had a chance to use it. Have a great day - Ron.

Rated 3 out of 5 stars

Unfortunately the chairs that were sent…

Unfortunately the chairs that were sent were not the same colour of the chairs that they were replacing so that was a bit upsetting.
After talking to a representative by phone the problem has been rectified and the correct chairs are going to be delivered. Great company to deal with and so polite. Thank you.

28 October 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Hello Margo. Thank you for your review, we do appreciate all feedback and use this to continuously look to improve the service we provide. We were happy we could discuss this with you over the phone and hope that you are happy with the solutions we offered. Many Thanks.

Rated 5 out of 5 stars

Early days. John

Early days, but looks like a quality value for money product.

27 October 2025
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Reply from Lazy Susan Ltd

Good morning John,
Thank you so much for leaving us this review. I'm so pleased to read that you're happy with the quality of your furniture, we hope you get many years of enjoyment out of it! - Ron

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.

23 October 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Hello Ian. Thank you for taking the time to inform us that the delivery experience you received was up to the Lazy Susan standard. Our customer’s satisfaction is our top priority from start to finish. Best wishes-Lazy Susan team

Rated 5 out of 5 stars

I love the quality and design of my…

I love the quality and design of my table chairs set

22 September 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good morning Ruthlyn,
Thank you for your positive feedback, I am so glad to hear you love your furniture, we'd love to see some photos when you've had a chance to use it. Have a great day - Ron.

Rated 5 out of 5 stars

Delighted with our lazy Susan

Delighted with our lazy Susan. Delivered very quickly and excellent quality and great that it is British made.

14 July 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Hello. We're happy to see that you had a 5-Star experience with Lazy Susan, Thanks for sharing it with us. Best wishes, The Lazy Susan Team.

Rated 5 out of 5 stars

Items really well packaged and very…

Items really well packaged and very easy to assemble. Look great in the garden.

7 October 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good Afternoon Anne,
Thank you for leaving us this 5* review. It's fantastic to read such positive comments. Have a great day! - Ron.

Rated 5 out of 5 stars

garden furniture

Very pleased with garden furniture and service very good

9 October 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Good morning,
Thank you so much for leaving us this review. I'm so pleased to read that you're happy with the quality of your furniture, we hope you get many years of enjoyment out of it! - Ron"

Rated 5 out of 5 stars

So far, so Good

We are just building our garden furntiure. So far, the instructions are clear and concise. Tools are available. The item was delivered with clear communication and a team of drivers who were accomodating of where the items had to be kept. We are looking forward to using our furniture.

30 September 2025
Lazy Susan Ltd logo

Reply from Lazy Susan Ltd

Hello Yasmeen. Thank you for taking the time to inform us that the delivery experience you received was up to the Lazy Susan standard. Our customer’s satisfaction is our top priority from start to finish. Best wishes-Lazy Susan team

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