Lazada Reviews 804

Lazada used to be a decent platform, but most of the sellers here are simply scammers now. Just look through the search results and see for yourself. For example, there is a seller named 'wR242zBX'. In what world is this a legitimate seller's name? How are they even allowed on a platform. This is just a single example of the tens of thousands of sellers with names like this.

Not to mention, if you buy something, and it's incorrect (and that's usually the case these days), you have 0 help from Lazada to resolve the issue.

The entire senior staff need to be fired for allowing this to happen in the first place.

This is the last time I will buy anything from this company. It is on the edge of being a scam. The price is never what you see and the delivery company, is either, using a one wheel handcart or the donkey has died. The product, may or maybe not be genuine, and good luck with any alleged warranty.

I used to like buying here, regardless of the amount as I trusted the lazada from the beginning. Customer service personnel was helpful before but now all you can chat was the machine which did not resolve your concern. This is seems scam to me now and I hesitate to buy again esp if my orders were paid and not delivered. I purchased almost 1k product that I didn't receive. I was happy someone from Customer service (chat) helped me to cancel it coz I wasn't able to cancel in section. Then, my refund has been pending and delayed, so I tried to chat personnel again coz usually they assist, but I was disappointed and upset now coz I've been trying to contact them yet nobody was there - JUST AN ANSWERING CHAT boot! Lazada is going downhill, I'm not comfortable of buying there anymore.

My refund has been ongoing for 8 months now. They sent me a carton while my order was a dashcam for 5,000+ PHP
Lazada is a big scam.

Amazing that this company is competing with Amazon and SHOPEE. I’m sure that they are hemorrhaging customers weekly.
Since they were purchased by Alibaba, the company has become almost impossible to work with. Whenever I try to communicate with a vendor asking a simple question about size or delivery date, I inevitably find that my messages are restricted.
Setting up a return can be a pain in the neck considering that it was the Vendors fault. Also, the site is simply buggy.
Oh, I forgot about customer service, which is very poor.

I’m very disappointed with my experience with Lazada. I purchased a doorbell and a thumb drive that turned out to not as advertised. The thumb drive was especially concerning as it posed a risk of data loss.

The seller was willing to refund, but Lazada refused.
After sending to Lazada all the pictures to prove that the items are not as advertised which Lazada requested, Lazada still does not want to refund and compensate me.

I also received a broken chair, which was eventually refunded, but only after much delay.

Previously, I paid $169.99 via PayNow for a laptop, which Lazada claimed they didn’t receive. I even suggested to Lazada to write to their bank to enquire about this payment, Lazada refused. After multiple chases the amount was finally returned. This entire experience was stressful and time-consuming.

I contacted Lazada’s online customer service and support team multiple times, but kept being pushed between chat and email with no proper resolution.

All I’m asking for is:

A full refund for the doorbell and thumb drive.

Cash compensation of $300 for the time and frustration caused

LazCash is not acceptable. I hope Lazada will improve its handling of such issues and take customer concerns more seriously.

22 June 2025
I’ve not received any reply from Lazada since the above original post. I hope they will respond soon to resolve the matter properly.

Update (June 26, 2025):
Lazada has not responded to my review. I submitted my details as requested by Trustpilot and am still waiting for a reply.

bad experience ,you have a scammer delivery rider,

I ordered a product through Amazon "MMlove 4K HDMI Camera High Speed 30FPS USB Camera 8MP Streaming Webcam. Laazada is registered as third party seller on Amazon. They sent me Biker's Chest camera (entirely different product and application). Secondly, I ordered 2 nos. of the camera and received only one. When complained to Amazon they said they do not have any role to play here in resolving the issue as you purchased from a third party seller. When I started communicating with Laazada they were insisting on return of the Biker's chest camera for initiating refund. Once they received the returned camera, their tone changed completely - they said that this is not the product which they have sent to me. Though, I have shared images/ unboxing videos many a times before in my communications.
They are a full time cheater and I lost my 42K INR.

If I could give a zero stars or negative stars for Flash Express, I would. This so called delivery service should be decommissioned. They lie, They Promise delivery but nothing. In my Area (Sergio Osmena, Zambonga Del Norte) I was told by my Nephew we all have to pick up because Flash Express does not deliver. This van parks near the Catholic Church. People have to come and pick up. Many of the people come from far away. Think of the extra cost involved. Really a SHAMEFUL DELIVERY SERVICE! I ask why your delivery service. Does not Deliver. The answer was No motorcycle and not paid enough to deliver. Poor, Poor, Pitiful Me! I stopped ordering from Lazada and Shopee after a 9 yr. 6 months of Business relationship. I now order from Temu. Temu uses J&T Express. J&T Express has always delivered. Plus they have a delivery and receiving office in Sergio Osmena. I really loved Lazada & Shopee. But I refuse to be taken for a fool. I pay for delivery. I expect delivery! Until Flash Express is out of business in Sergio Osmena. Or Lazada & Shopee Go back to J&T Express or Ninja Van. I will Boycott their online shopping. Because it is no longer pleasant.

Bought a wardrobe but when received it was heavily damaged
So return was difficult as it need to be self arrange return as my mom is 84 Yr old and unable to sort this out, I was asking to hve it picked up not on our expense but the seller and lazada customer service kept me waiting, up till now it's been nearly 2 weeks and everyday i would contact them,they haven't given me any solution at all

Don't trust Lazada too many promises that made to be broken. Did not refund me at all for missing tv!!! Said already delivered but received a piece of empty plastic bag.Very very bad & no refund.

1 start is also not enough.
Regarding my refund i have complaint many every single agent open a case but close the case without any feedback or refund. From last 4 month with 3 cases still no chance to get a refund. Really bad support. Get item at your own risk. No chance of refund or help in case you want to claims warranty or any thing else.

I bought a raclette grill. After one week they cancelled my order with the comment: has been cancelled due to auto breach cancellation. How come? I dont trust this company at all.

Scam,Scam,Scam,
Please be aware that this company is a not Genuine,( IT-LAPTOP MALL) Our hard earned money gone up in smoke, I contacted them after LapTop stopped working after being used for 3 times of approximately one and a half hours each time,Also reported to LAZADA, The company it was purchased through,
We have been communicating for approx two months And all they do is keep making excuses
And said it will be replaced But nothing has been resolved,
I also contacted Dell
But they could not do anything saying they need the EX OR ST CODE, that should be on the bottom of the laptop and also on the Box 📦 If the Laptop is Genuine, ( These Numbers cannot be found anywhere,)
We took it to a repair shop and when it was opened we were shocked to see what had happened inside we were very lucky that our house had not been burned down, Pictures are available for anyone to see if requested,also the communicating messages back and forth almost everyday for 2 months, Please for your own safety and not to loose your money to this company There product is not genuine, It is Advertised as brand new and Genuine,
Not true,Update still communicating with Lasada still no LapTop replacement received but company said was on its way, so still chasing them now almost 5 months,

I have product listings in Lazada, new seller, have sold about 20 products avg 5K per product.
Lazada won't let us withdrawal our OWN MONEY EARNED because we did something wrong. In the "case appeal" if we ask what we did wrong, it's simply CLAIM REJECTED so they can HOLD OUR MONEY and make interest on the MONEY MARKET. If they ask to send 9 documents in one form, the maximum upload is 5 only so need to pack all into one pdf, then CLAIM REJECTED because they said i didn't send what i did send and won't let us know what we did wrong. This is appauling and HOLDING CUSTOMERS HARD EARNED MONEY. Is this legal? Their poor staff are not even allowed to say what our business did wrong which would solve problems (but I'm guessing HOLDING ONTO CUSTOMERS HARD EARNED MONEY and MAKING INTEREST ON THE MONEY MARKET is not just a possible reason/motivation but probably makes as much money as their commission earned in listing products!

I ordered a tv. The app said it was delivered, but it never arrived. I have attempted multiple times to get a refund. No luck so far. Terrible customer service.

Horrible customer support.

Seller sold me fake usb-sticks but lazada does not block these products.
Another seller delivered only 50% of the product but my refund was rejected.

For refunds you need their wallet und your must send them a copy of their passport.

Customer chats are only AI and mostly cannot solve problems.

Their frequent sales and user-friendly app make them a go-to for Filipino shoppers.

Received an email that my order has been delivered when it clearly hasn't. Disappointed is an understatement.

Please save your money and shop somewhere else that's trustworthy. The plethora of 1 star reviews should tell you all you need to know

Beware of Fake Promises – My Disappointing Experience with Xiaomi Official Store Global on Lazada

I was eagerly waiting for the release of the Xiaomi Pad 7 in the Philippines. So, when I saw it available on Lazada’s Xiaomi Official Store Global, I didn’t hesitate to place an order—especially since they had a great offer, including two out of three promised freebies.

However, to my disappointment, I received my order without any of the promised freebies! Despite their clear advertising, they failed to deliver what was stated on their product page. False advertising and misleading information!

This experience has made me question the credibility of this store. If you’re considering buying from them, be cautious! Check the details carefully, and don’t fall for fake promotions!