Lawn Master Reviews 

297
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being reliable, efficient, and transforming their lawns into lush, green spaces. Many highlight the staff as professional, polite, and knowledgeable, always willing to offer advice and guidance. However, some people were dissatisfied with the administration, citing issues with unauthorized services, cancelled contracts, and unreturned calls. A few other people also felt that the quality of the treatments was poor, with lawns looking worse, weeds persisting, or treatments being applied incorrectly or ineffectively.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the quality of the lawn... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with their... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with how the... See more

Response time

Customers had ambiguous experiences with response times, with some reporting significant delays. For example,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joe from Lawnmaster arrived this morning to treat my lawn. He explained what treatment would be done and once completed he briefed me on what had been done and presented a plan for treatment again in... See more

Company replied

Rated 5 out of 5 stars

Have used Lawn Master (Sussex &Surrey) for several months now and have been extremely pleased with their service. They are very reliable, their rates are reasonable and the outcome re my lawn is looki... See more

Company replied

Rated 5 out of 5 stars

We have been using Lawnmaster for many years and have been extremely satisfied with their service and professionalism. The staff who answer the phone are polite and friendly. The people who treat our... See more

Company replied

Rated 5 out of 5 stars

Lawn Master has transformed my mud pit of a lawn, to a lush green new lawn. We had the Regener8 service, followed by the feed and weeds and our lawn has never looked so good. Gardeners and office st... See more

Company replied


Company details

  1. Lawn Care Service

Written by the company

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Contact info

4.0

Great

TrustScore 4 out of 5

297 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(297)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service by Ian and his team

Excellent service by Ian and his team. Highly recommended

6 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Wayne, thanks for this review. We're pleased to hear of your positive experience and service you receive from Ian.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Really pleased with Ian's advice and…

Really pleased with Ian's advice and treatment of our lawn. After the very hot summer a year or 2 back, we re-seeded the lawn and it now looks amazing. Ian is very responsive to any queries, offering great advice. Highly recommended.

9 February 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi James, thanks for your review. Great to hear your lawn is looking great and Ian's worked his magic on it!

Thanks,
Lawn Master

Rated 5 out of 5 stars

I highly recommend Lawn Master.


We have been very impressed with the service provided, transforming our lawn by preparing, reseeding and maintaining it after chafer grub infestation. We are finding Ian and his team reliable and helpful.

23 January 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Forrest, thanks for your review. We're please of the service you've received from Ian and his team and we'll pass your comments over to him.

Thanks,
Lawn Master

Rated 1 out of 5 stars

A rip off

We have a very small lawn and were charged £25 for a job which takes a couple of minutes. In 2022 I asked to only have 3 visits pa but today I was told that I either had to have an aeration at a cost of £50 and 5 treatments pa or the cost would increase per visit to £55.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

FIVE STARS FROM ME!!

Lawn master have completely transformed my lawn. I have been with lawn master for over 5 years and its the best decision I have ever made. I now have a perfect green, weed free lawn. I get compliments on my lawn daily, from very jealous neighbours.
Thank you lawn master for transforming my lawn.

25 September 2023
Unprompted review
Rated 1 out of 5 stars

Our money wasted

We had a very scrappy front lawn and wanted it replacing, also the ground levelling and the ant hills removed. After spending around £1000 with Lawn Master there was no improvement to the grass itself although the ant hills had gone. They came back a couple of times to 'weed and feed' at £22 a time, but because we were so dissatisfied they didn't charge for the next couple of visits, after which we decided to cut our losses and dispense with their services. Friends and acquaintances kept mentioning how we'd spent such a lot for such a poor result so in the end I wrote to Lawn Master to voice my dissatisfaction. The reply came back from the man who had done to bulk of the work - full of excuses. He said that it was the ant hills that had made the ground look uneven, therefore no levelling was done. This is nonsense: when we brought in the excellent Leicester Landscaping Company to completely redo the garden, they needed to bring in a digger to level the ground as so much soil needed removing. The Lawn Master man also dared to suggest that the lawn had failed because we hadn't followed his instructions for watering. Utter rubbish. We had followed his instructions closely and watered our back garden in exactly the same way, and it's fine. Briefly, we wasted our money. My regrets are that I didn't complain at the time to demand a refund and that I didn't check out the company on review sites - if I had I would never have employed Lawn Master

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service and excellent results

After having leatherjackets destroying my grass, lawnmaster applied their top dressing and 4 weeks later my lawn was restored, looking even better than before. The grass is great quality and I couldn’t be happier with the results. I’d thoroughly recommend lawnmaster to anyone.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Great company and service

Great company and service. Professional org with experienced staff who take time and care to do a good job. The lawn is looking far, far better than when I used Green Thumb.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Solution

North facing, very little sunlight, overshadowed on both sides,moss,weeds and leatherjacket; no grass survived for long. Then the professionals at Lawnmaster treated, seeded and with regular care overcame the seeming!y impossible conditions and produced a lawn. Brilliant.

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Don't go with anyone else!

I just wanted to email to say how delighted we are with our lawns. We moved into our house as a new build 20 years ago and the back garden has been nothing short of a nightmare. We laid the lawn ourselves and soon discovered that the lawn would become a swamp during winter months. We ended up having land drains installed which solved this issue but the lawn itself was still problematic, as we were left with bald patches following every winter. We had a new lawn laid, but the problems continued. We had tried other companies, but after no improvement we asked for asking for quotes from others. Lawnmaster were the first and only company to identify that we had a leatherjacket problem. They have been treating our lawns for two years now. Last Tuesday I cut the lawn for the first time since the autumn and was so impressed with how thick the lawn was, as the first cut usually reveals bare patches, thatch and moss. I had to cut the lawn again last night and I cannot believe how much greener and thicker it is in just one week.

Thank you all so much for saving our gardens and making them something to be proud of.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Yet again, we were fortunate enough to have Keith visit us yesterday and once again, his service was excellent.
Not only was he thorough in the treatment he put on the lawns but was also able to give some well received advice.
Please pass on my thanks to him again and thank you Lawnmaster for your excellent service.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Lawn never looked so good.👍…

Been using lawn master for the last year now, as I'm at work when they call i leave my back gate open for them as they are very trusting and always close the gate behind them, also my lawn has never looked so good. 5☆ from me. 👍

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable Operatives, Reasonable Pricing

Having used Lawn Master for over 12 years at 3 different properties I would find it hard to leave anything less than a 5 Star review. Their pricing is very reasonable and I have always found their operatives to be courteous, efficient and more importantly knowledgeable. Every lawn at each property has had different needs and issues and they have always brought out the best in them, not only making them greener but sorting out any problems below the surface to ensure that my lawn is healthy and looks great all year-round.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Our lawn was a tangle of moss

Our lawn was a tangle of moss. Walking on it was like walking on damp bath sponges!
Lawnmaster have restored it to a pristine lawn.
I cannot thank them too highly!

9 March 2023
Unprompted review
Rated 1 out of 5 stars

Lawn completely dead

In just over a year of using Lawnmaster, our lawn has ended up completely dead with barely a blade of grass and just a mid-pit. Their operatives have been very brief in their visits and don't give the impression of caring. Their communications with their office / manager are non-existent, and when their manager has visited he has failed to understand or address the issues.

We've spent over £300 with this company and have a dead lawn to show for it. I have requested a full refund, but they are currently refusing. Their manager/ franchisee is not interested in resolving the issues and is seeking to walk off with our money and leave us with a mud-pit.

Avoid this company and save your lawn!

9 March 2023
Unprompted review
Rated 1 out of 5 stars

On my experience

On my experience, absolutely awful company. I followed their recommendations last year. They have destroyed both of my lawns. They say they have visited to investigate and have left a card and a report. No visit was made and no card left. I find them dishonest, unreliable , arrogant and unhelpful, as well as incompetent. Best avoided I think

6 March 2023
Unprompted review
Rated 1 out of 5 stars

Have ruined my lawn !!

Have ruined my lawn !!! Done 2 treatments and lawn is dead was new turf when they first come now they ruined my lawn done hollowtine in frost gave some bull it’s better I. Frost com artist then demand money or court action !!! Do not use Richard from Bracknell

19 July 2022
Unprompted review
Rated 1 out of 5 stars

Treatment done on frozen solid ground

Just turned to aerate my lawn on frozen ground. Gave me some rubbish that the treatment works better in the frost. Charged me a fortune to solid tine my lawn that was done in minutes. Absolute con

8 December 2022
Unprompted review

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