Laura James Reviews 

This review is to thank customer service colleague Cliche Thompson. I had placed two orders with Laura James and because that business is undergoing an internal reorganisation there has been a long delay in receiving the items ordered. All the items were ordered on the 20 July and while I was informed of reasons for the delay of one part of one order I never received any communication whatsoever about the second order. I phoned Laura James and spoke to Cliche who solved my problem straight away. Cliche could see the second order was outstanding and arranged delivery with their courier and I'm hopefully that I will receive delivery in the near future. Thank you Cliçhe for your professional, pleasant and quick service.nj

I bought a bed in 2020 from this company and had some issues after moving ( losing some parts). Regina went above and beyond trying to get me the parts unfortunately we weren’t able to get them but she called me to explain how to get new ones at hardware stores and were so apologetic for not being able to supply the bolts. Considering the bed is 6 years old and is just as good as it was when it was purchased shows how good value their products truly are

The product is brilliant, great quality. But delivery has been a nightmare. originally told at checkout it would be three days has now turned into 8 weeks. Excuse is they have moved warehouse (halfway through the season) and having issues booking delivery. Issue is good weather will be gone by the time the furniture arrives. Have been promised twice, it will be here in two weeks. Lies lies lies. Avoid unless you want to actually get in time for summer 27.

Updated

Laura James ticket number below

Ticket number #719008

I spoke to an assistant two days ago who only continued to tell me there was issues at the warehouse no updates time line. I was promised a call from a manager, still no call back………

another three days on, no reply to this chain, no call back from manager that was promised a week ago

Delivery date promised but delayed without any notification. Apparently they are moving warehouses which is not acceptable. If that is the case do not promise customers with delivery date and take payment, then delay the delivery date without notifying the customer. Very disappointed and will not be ordering again

Helpful, friendly and responsive. Sorted issue quickly.

Called and quickly got through, Miquile was extremely helpful and very knowledgeable, answered my questions, sorted out my order, all very efficiently and professionally.
Hopefully, I’ll be receiving lovely good quality products for my garden soon!

Good company and resolved an aftercare issue promptly.

Really helpful

Waheeb was really nice and solved my issue straight away

AWFUL experience with Laura James - avoid this company at all costs. I placed an order for a bed on 25th June. The bed was in stock and due to be delivered the first week of July. The bed never arrived and after many attempts I finally got in contact with a customer service assistant who advised that they were missing a part of the bed and the new delivery date would be the start of August. It is now September 3rd and I still have not received my bed nor any correspondence with customer service to update me. I did receive a notification on 28th August to say that a courier would be in touch with an update within 24-48 hours , however I have not received any correspondence. Please don’t make the same mistake I did and use this company. I didn’t do enough research before ordering and have since heard multiple stories of customers who have had similar issues.

I had high hopes for this company based on the reviews, but unfortunately my experience has been pretty disappointing.

I ordered furniture on 14th August and was initially given an estimated delivery date of 19th–21st August. Great, all looking good.

Then, without any communication from the company, this changed to 21st–25th August. I only discovered this by checking the tracking myself on 20th August because, well… I still hadn’t been given a delivery date. Not ideal, but I thought, okay, a few extra days.

Then on 27th August, I received an email saying the delivery window had now moved again, this time to 3rd–14th September.

At this point, I’m starting to wonder if my furniture is actually being delivered by carrier pigeon!

What makes this particularly frustrating is that today, the exact items I ordered are showing on their website as “in stock”, with a delivery estimate of 7th–9th September if ordered today.

So, to recap: someone ordering these items today apparently gets them delivered before someone who ordered them three weeks ago.

Meanwhile, customer service responds that my order “remains active”. Well… you have my money and I don’t have my furniture, so I certainly hope the order is still active!

I completely understand that furniture deliveries can be delayed, and I appreciate that some things may be outside of the company’s control. What I don’t understand is repeatedly moving delivery dates, providing very little communication, and then advertising the same products as in stock with an earlier delivery date to new customers.

The company’s own website is currently setting expectations that they simply aren’t meeting for existing customers.

I’m now three weeks on from placing my order, with no confirmed delivery date and very little confidence that the latest estimate will actually be met.

It’s incredibly disappointing, particularly from a company whose reviews gave me confidence in the first place.

Do not use this company. I ordered a dining table and 6 chairs on 5th May 2026, the dining table arrived fine with no issues- however the chairs arrived with black legs when I’d ordered mango wood legs. I reached out to Laura James and they assured me the mango wood legs would be sent. I received 2 sets of mango wood legs a few weeks later, 2 sets for 2 chairs when I had 6 chairs with the wrong legs! I reached out again and was told there was confusion but now there was no mango wood legs in stock and I’d receive them in July. July comes, I didn’t receive them. I called them AGAIN to be told I’d receive the legs in August, August comes around I get a text message saying I will receive the legs in October. I called them AGAIN to be told on the phone they didn’t know what I was talking about and I should still be getting them, then they checked my notes and seen it now did in fact say October. I was given a £50 voucher as a gesture of good will, £50 when I’ve spent over £1100 on a table and chairs 6 months ago and still don’t have what I ordered! And to top it off, I got an email 2 days ago stating I now won’t be receiving the chair legs until NOVEMBER! Absolute utter joke of a company. Never again.

The desk was beautiful, just like the picture. It looks expensive, perfect measurements too. Not difficult to assemble. I also received great customer support from the team when I had a question. Delivered by the trusted DHL. This gave me confidence in the purchase that I was making.

Very easy ordering process. Unfortunately the furniture wasn’t right for my room. The return process was straightforward and Chrisharna kept communication going right up until I received my refund. Very good all round service. Delivery men were professional too. Thanks to all concerned.

Excellent Customer Service
My issue was dealt with very professionally and sympathetically
I will definitely shop with this company again in the future

Great customer service - good communication and always polite and helpful

My order was delivered today and wanted to clarify some information with the customer service. I was pleased with the way the issue was addressed and calmly clarified. The product delivered was 100% perfect as seen on the website.

Great delivery driver ...no complaints with the product and is as described on their website ....shocking customer service and tracking , delivery notifications completely inaccurate and very annoying ...delivery driver was aware of the problem and very apologetic...puts me off using them until they sort their back office out which is a shame as they have some good products

I ordered on the 14th August and was advised delivery would take place between 17-19 August. It is bow the 2nd Sept and no delivery. I phone to chase to be told that the items are in stock but they do not know when delivery will take place. I have told them to cancel the order as no one has a clue what is happening and I doubt this company will survive.