Launchingdeals Reviews 

432
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the staff's helpful, professional approach. People frequently highlight impressively quick response times, with many issues resolved immediately or within minutes, appreciating the efficiency and ease of their overall experience. However, some customers also noted occasional difficulties with product keys, reporting instances where keys were invalid or already redeemed. A few other people also felt that responses were sometimes slow or non-existent, particularly when trying to contact support, which contrasts with the generally fast service.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many expressing extreme gratitude for... See more

Product

Clients share ambiguous opinions on product, with many reporting initial issues with product keys not working... See more

Response time

Customers had positive experiences with response times, with many reviewers expressing satisfaction and even... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently reporting five-star experiences. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok, I was in a slight panic as I had a personal project due and couldn't access my apps that I'd purchased the night before. I emailed them at 9-10pm at night with urgency. They immediately responded... See more

Rated 5 out of 5 stars

Bought Microsoft Office 2024 through a third party GOVX. I was worried when the purchase landed with a company I never heard of (Launching Deals) but the process was smooth, fast, and without issues.... See more

Rated 5 out of 5 stars

Great Service! We purchased a laptop and Microsoft package. The laptop is great - arrived quickly and we are not disappointed (Lenovo ThinkPad). When submitting our Microsoft Office order (great deal... See more

Rated 5 out of 5 stars

Customer service is excellent!. I purchased MS Office Pro Plus 2021 and received Warning message from Windows OS about the app during installation. I contacted customer service, and they responded wit... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

432 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(432)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ran into an issue with a code

I ran into an issue with a code and reached out to their customer service, which truly lived up to the “awesome” label! They replied right away, were super friendly, and resolved the problem on the spot. We exchanged a few emails, and each time they responded promptly. I’m really pleased with the support I received!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

There was an issue at checkout applying a discount code, and they were quick to resolve the issue for me with absolutely no pushback. Excellent experience and a benchmark for all other companies to measure their customer service against.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

2021 MS Office Plus - unlicensed

In 2024, I purchased a one time license for MS Office 2021 Plus. It worked fine on my desktop PC until I changed out the motherboard and processor in prep for Windows 11 Pro. It became “unlicensed.” I sent them an email explaining the problem. Within just a day, they provided a new license code which solved the problem. Great tech support!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with a code

I had a problem with a code. I emailed their "awesome customer service" right away, and it really was awesome! They responded immediately, were friendly and fixed it right then. There were several emails going back and forth and they were always quick to reply. I am very happy with them!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Launchingdeals Support Team

I am very pleased with how quickly the support team for Launchingdeals was. I had gotten a deal with using a discount code for a parking area, but when I payed I didn't get to apply the code. So I emailed them to see if they can help, they were to quick and prompt to my request that they were able to refund me and assist in applying the code to save money. They will take care of you, very good service.
Thank you!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

I am blown away by how great…

I am blown away by how great Launchingdeals are. My first time using them. I mistakenly bought Windows version of 2021 Microsoft Office for my Mac. I messaged their customer support and they cancelled my order. The Mac version installed totally fine, instructions were clear, links worked. Can’t praise them, and prompt customer support team enough.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Don’t forget the promo code!

I had issues redeeming a voucher with Launchingdeals. I failed to input the promo code & ended up paying about 400% more than the expected amount (on a nonrefundable voucher). It was my mistake. I immediately noticed my error & reached out using the customer support email address. Not only did I receive a response in a timely manner… they were kind & professional enough to provide me with a refund for the overage. The process was smooth & the specialist was responsive & professional. I really appreciate the way my situation was handled.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Emailed customer service regarding my voucher that I had no clue what happen. I emailed them and within 10 minutes the found it and emailed it to me. Now that is what I call great customer service.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Redemption Code Trouble

I had some troubles with redeeming my code, I'm busy and sometimes take a long while to catch up on my emails and they never lost contact with me even when I took some days to answer. They were able to help me so don't hesitate to reach out to them they will answer you and guide you.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

No review.

No review. No review

10 June 2025
Unprompted review
Launchingdeals logo

Reply from Launchingdeals

Hi there. It seems that you have left this review under the incorrect business. We do see you updated it to just say No review. Please remove this review and locate the proper company. If you have any issues with our actual company please let us know so we can assist.

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