I like this website because it is a reliable place to order. But I took 2 stars off because there was one year where the cake was not fresh. And this year I asked if they can exchange one cake for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The whole experience is great, cause the delivery was made on the same day, quickly and without any problems. However unfortunately the delivery guy was rude. If do not consider the delivery guy exp... See more
Company replied
I ordered flowers including chocolates. The bouquet was delivered on the same day, however most of the flowers were old not fresh, and the chocolates were not delivered. Update #2: ✅ After conta... See more
Company replied
Honestly I was very scared at first because I never order flowers online before they did arrive a little late but she got them at the end of the day!!!! They communicated all the way through the deliv... See more
Company replied
Company details
Written by the company
LatinFlores.com: The largest online Flower Shop in Latin America. Same day flower delivery. Save on flowers and gifts for Latin America, Europe and USA.
Contact info
United States
- 1-888 493-8030
- cs@latinflores.com
- latinflores.com
3.4
Average
563 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was timely
The delivery was timely. Just everything was way too small for 100 dollars the small teddy bear was probably like a 5 dollar teddy and the flowers were tiny and insignificant it felt like a rip off i had to go out and buy her a super big and elegant bouquet thru a friend that was down there.
13 February 2026
Unprompted review
Reply from LatinFlores.com
Dear Adam,
Thank you for sharing your review. We sincerely regret that the order you received was not to your liking. We are committed to delivering fresh, beautiful, and punctual flowers, as we understand how important every detail is in these types of deliveries.
In your case, we would like to inform you that all our products are listed with their respective descriptions, including the number of flowers and the corresponding price, so that our customers can clearly understand the characteristics of the arrangement they selected.
At Latinflores.com, we always strive to find the best option for our customers, because our top priority is that every delivery fulfills its purpose and creates a positive experience.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Don't ever use it!
I ordered flowers for my girlfriend for Valentine’s Day. She lives in Buenos Aires, yet she never received them on the one day they mattered most.
14 February 2026
Unprompted review
Reply from LatinFlores.com
Dear Dovid Golosov,
Thank you for sharing your review. We are committed to delivering fresh, beautiful, and punctual flowers, as we understand how important every detail is in these types of deliveries. Therefore, when something doesn't go as planned, we strive to resolve it immediately to ensure a positive experience.
In your case, we kindly request that you send us your order number, if the purchase was made through Latinflores.com, so we can review your case and provide the appropriate assistance.
We will always find the best solution, because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Terrible company
I feel like this company scammed me. I ordered flowers and gifts for my fiancée 5 days before I wanted them delivered on Valentine's day, but they were never delivered. I attempted to contact customer service by using the chat on their website and messaging them on WhatsApp, but no one contacted me. I finally sent an email Saturday night. On Sunday I received an email telling me that my flowers and gifts were delivered. I replied that they were not and that I expected a full refund. I was told someone would contact me. It's Tuesday, and I still haven't received any correspondence from this company. But I have canceled the payment. I'm very disappointed in LatinFlores and it's terrible customer service and lack of responsibility. Do yourself a favor and don't deal with them.
13 February 2026
Unprompted review
Reply from LatinFlores.com
Dear Keith Clay,
Thank you for sharing your review. We sincerely regret that your order could not be delivered. We are committed to delivering fresh, beautiful, and punctual flowers, as we understand how important it is that every detail accompanies these kinds of gestures. Therefore, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive.
In your case, your purchase has been refunded, as indicated in the email we previously sent. We apologize for this inconvenience.
We will always find the best alternative, because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
ZERO for DELIVERY, ZERO for Customer Services
Failed to make the delivery, no response from their WhatsApp Customer Service, no response from their web-based messaging, no connection to their 888 customer service number.
In reply to the vendor, the address is correct. I've had other items delivered to the address used. communication from the vendor was almost ZERO
11 February 2026
Unprompted review
Reply from LatinFlores.com
Hello Charles Day,
Thank you for your review. We sincerely regret that your order could not be delivered. We are committed to providing fresh, beautiful, and punctual flowers, understanding how important every detail is in these types of deliveries.
In this case, the order was refunded because it was registered with an incorrect delivery address. We also apologize for not being able to provide you with prompt service at the time, as we experienced a high volume of requests during that period.
We are constantly working to improve our processes and prevent situations like this from happening again. We will always strive to offer the best solution because our top priority is that every delivery fulfills its purpose and creates a positive experience.
Thank you for your understanding and trust.
Sincerely,
Quality and Customer Service Team
Latinflores.com
I ordered flowers for my girlfriend for…
I ordered flowers for my girlfriend for Valentines Day a week in advance. She live in Peru and I in America. She did not receive her flowers at all on the most important day for flowers.
14 February 2026
Unprompted review
They deliver on the same date but…
They deliver on the same date but honestly the flowers were dead ,at this point I shouldn't have sent anything to her , I wish I could post pictures , #25731 first time buying and it’s disappointing
14 February 2026
Unprompted review
Reply from LatinFlores.com
Hello Jerardo Umanzor,
Thank you for your review. We are very sorry that the arrangement you received did not meet your expectations. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements your gesture.
In this case, we did not receive a notification in our email regarding your dissatisfaction with the arrangement. However, we sincerely apologize for any inconvenience caused. To best assist you, we would appreciate it if you could send us a photograph of the arrangement to servicio@latinflores.com so we can review the situation and offer you an appropriate solution.
We always strive for the best solution because our top priority is that every delivery fulfills its purpose and exceeds your expectations.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
DO NOT BUY FROM THIS SHOP
I ordered the flowers two weeks ago, January 31st because I know how busy Valentines day is. I even followed up through email and ask assurance that it will be delivered on the day I requested. Somebody from their team responded and said it will be delivered today. It’s 7pm and my girlfriend hadn’t received any flowers. I live in the Philippines and she lives in Guatemala. I thought this site would be the best to order from because it’s the first that came up. My items are worth $130. I picked the grandest bouquet I could see and added some chocolates because my gf said she had never received flowers before and I wanted it to be really special for her even though these flowers are overpriced, I figured she deserved the best and hey, I get free shipping because it was my first time ordering. Clearly I ordered from the wrong shop. What an awful experience because there was no indication of what’s going on about your order, it just says Unfulfilled, and there’s no way to contact them. I tried sending multiple emails, texting their whatsapp number, even called their hotline and nobody answers. Thanks for ruining this day for us! Crappy shop. Crappy. customer service. I wouldn’t recommend this!! I spent the last few hours crying, and feeling stressed because I really thought I could make this day special for my girl. Should’ve ordered somewhere else. Might have found something cheaper AND better service! I need full and immediate refund!!
13 February 2026
Unprompted review
Reply from LatinFlores.com
Hello Angelica,
Thank you for your review. We regret that you did not receive the delivery confirmation on the same day. We are committed to providing fresh, beautiful flowers and on-time deliveries, and we understand how important it is that every detail complements your gesture.
In this case, we want to confirm that your order was indeed delivered on February 14, 2026, and the corresponding notification was sent to the email address you provided. We apologize for any inconvenience this may have caused.
We always strive for the best possible solution because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Really bad experience i paid in advance…
Really bad experience i paid in advance 3 days before Valentine day and delivery never came, now to recover my money is a problem , cause their company policy , li promised to myself never order flowers from this company , thrus me dears customers dont order from this company they are scammers
14 February 2026
Unprompted review
Reply from LatinFlores.com
Hello Emanuel Salvat,
Thank you for your review. We sincerely regret that your order could not be delivered. We are committed to providing fresh, beautiful, and punctual flowers, and we understand how important every detail is in these types of deliveries.
In your case, you requested a specific delivery time. However, we informed you in advance that it was not possible to guarantee that time. Since we did not have your authorization to deliver within an alternative timeframe, we were unable to complete the service. For this reason, we processed a refund to the original payment method.
We are constantly working to improve our processes and always offer the best possible alternative. Our goal is for every delivery to fulfill its purpose and provide a satisfying experience.
Thank you for your understanding.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Bad bouquet.
Ordered a bouquet which looked nice on the website.
What arrived was a bouquet that was much smaller in size than expected. There was no indication in the description that it was a small bouquet and no picture of it next to something for scale.
Flowers were not fresh and already dying on arrival.
Only redeeming point was it was delivered on the correct day.
Complaint fell on deaf ears.
Waste of money.
Back to Interflora for me. Avoid.
11 February 2026
Unprompted review
Reply from LatinFlores.com
Hello Stuart Cox,
Thank you for your review. We sincerely regret that the arrangement you received did not meet your expectations. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important every detail is in these types of deliveries.
In your case, your complaint was addressed promptly, and we shared photographic evidence of the delivered arrangement, which matched the description and was in perfect condition upon delivery.
We are constantly working to guarantee the quality of our products and services. We will always look for the best solution because our top priority is that every delivery fulfills its purpose and creates a satisfying experience.
Thank you for your understanding.
Sincerely,
Quality and Customer Service Team
Latinflores.com
2 days late
2 days late, recipient was in a different city by the time they got there. Her family received them. No customer support at all. Insisted she received them.
29 January 2026
Unprompted review
Reply from LatinFlores.com
Hello Tae DyNastie II,
Thank you for your review. We sincerely regret that your order was not delivered on the selected date. We are committed to providing fresh, beautiful, and punctual flowers, and we understand how important every detail is in these types of deliveries.
In your case, please share your order number so we can review what happened and provide you with a suitable solution as soon as possible.
We are constantly working to improve our processes and ensure a better experience. We will always look for the best alternative because our top priority is that every delivery fulfills its purpose.
Thank you for your understanding, and we look forward to hearing from you.
Sincerely,
Quality and Customer Service Team
Latinflores.com
What a pleasant experience
What a pleasant experience! It was a pleasure navigating the website, and placing an order was simple.
I had some questions about the delivery address, and I communicated via WhatsApp. Again, I found the assistance very professional. My friend loved her flowers.
Thank you!
4 February 2026
Unprompted review
Reply from LatinFlores.com
Hi Doreen Rothman,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Flowers delivered the same day!
I was trying to send an early Valentine's day bouquet to another country. I had my doubts as i never did this before. I found LatinFlores.com through a google search and they delivered to the city i was looking for. I didn't receive any update but i received a photo from the recipient that the order was received early in the evening. I placed the order in the morning and chose the same day delivery. It worked! We're both so happy. I would use LatinFlores again, when there is an upcoming birthday in 2 months.
It's legit!
10 February 2026
Unprompted review
Reply from LatinFlores.com
Hi Rob,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
I like this website because it is a…
I like this website because it is a reliable place to order. But I took 2 stars off because there was one year where the cake was not fresh. And this year I asked if they can exchange one cake for another, and they did, but it only had some peaches on top. The one that I asked for had peaches, strawberries, kiwis and blueberries; so it just didn't look good.
29 January 2026
Reply from LatinFlores.com
Hello Rocio Gonzalez,
Thank you for your review. We are very sorry that we did not meet your expectations. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive.
In your case, the change was made as requested. For future occasions, we recommend that you let us know of any concerns by emailing us at servicio@latinflores.com so we can assist you promptly and provide an immediate solution. We will always find the best alternative because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Flowers were delivered 3 days late.
26 January 2026
Unprompted review
Reply from LatinFlores.com
Hello Steve H,
Thank you for your review. We are very sorry that your order was not delivered on the originally scheduled date. We are committed to providing fresh, beautiful flowers and on-time deliveries, and we understand how important it is that every detail complements your gesture.
In this case, the delivery was rescheduled and made on a new date with your consent. We apologize for any inconvenience this may have caused.
We always strive to find the best possible solution because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of every occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Very satisfied
Very satisfied! The delivery arrived today just as I scheduled. ❤️
24 January 2026
Unprompted review
Reply from LatinFlores.com
Hi Marj Val,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Great service
I believe there may have been issues with the address, but you still delivered the flowers on time! I appreciate it... She loved them :)
29 December 2025
Reply from LatinFlores.com
Hi Phil,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Never again
Never again. Four days later still waiting for the flowers to be delivered.
26 December 2025
Unprompted review
Reply from LatinFlores.com
Hello Bruno Vaz,
Thank you for taking the time to share your experience. We sincerely regret that [mention the specific issue] did not meet your expectations. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture.
In your case, the delivery was made with your prior consent. Due to the holidays, we did not have a regular supply of flowers on the requested date, a situation that was duly explained at the time. Even so, we always seek the best possible alternative, because for us, the most important thing is that every delivery fulfills its purpose and conveys the intended message.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of each occasion.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Late Delivery
Same day delivery available on the website, however at 7pm they informed me that the delivery could only happen on the next day. No regards for the customer frustration about it and no apologies. They don't seem to understand that if someone's birthday is today, sending flowers the day after is not quite the same.
21 December 2025
Unprompted review
Reply from LatinFlores.com
Hello Victor,
Thank you for sharing your review. We sincerely regret that your order was not delivered on the selected date. We understand how important it is that every detail arrives on time, especially when it's a meaningful gesture.
Our commitment is to deliver fresh, beautiful, and punctual flowers. In your case, we made every effort to complete the delivery and contacted you promptly to request authorization to deliver the following day, offering our apologies for the inconvenience. We understand the frustration this situation may have caused.
For this reason, we always recommend that our customers place their orders at least 24 hours in advance, which allows us to better coordinate logistics and ensure optimal service. Even so, we will always seek the best alternative to ensure that every delivery fulfills its purpose.
We will continue working diligently to continuously improve and guarantee that every delivery reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Ordered a Birthday Gift, It Never Arrived
I placed an order with Latinflores Argentina on December 3rd. It was a birthday gift basket scheduled for delivery on December 5th.
The gift was not delivered on time and has still not been delivered. For a birthday gift service, this completely defeats its purpose.
When I contacted them and asked for an immediate refund, they only replied that they have up to 7 business days, without properly addressing the missed delivery date.
After several follow-ups, they told me that the order was canceled and that the refund is with their accounting department. They never contacted me to inform me of this. If I had not reached out, I would not have known anything.
As of now, I have not received any refund, and there is no clear timeline for when it will happen.
This service is unreliable and poorly managed!!!!
I do not recommend Latinflores. If you need a gift delivered on a specific date, do not buy from this company!!!!
5 December 2025
Unprompted review
Reply from LatinFlores.com
Hola Jonathan ZN,
Gracias por tu reseña. Lamentamos sinceramente que tu pedido no haya podido ser entregado. Nuestro compromiso es brindar un servicio puntual y de calidad, entendiendo lo importante que es cada detalle en este tipo de envíos.
En tu caso, el pedido fue reembolsado el mismo día en que se confirmó que no sería posible realizar la entrega, con el fin de darte una solución inmediata y evitar mayores inconvenientes.
Siempre buscamos ofrecer la mejor alternativa en cada situación, ya que nuestra prioridad es que cada envío cumpla su propósito y genere una experiencia positiva.
Seguiremos trabajando con dedicación para mejorar continuamente y asegurar que cada entrega refleje la importancia de cada ocasión.
Atentamente,
Equipo de Calidad y Atención al Cliente
Latinflores.com
Reply from LatinFlores.com
Hi Efe Wernet,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.