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Latham's Steel Security Doorsets Ltd Reviews 

4,074
•
TrustScore 5 out of 5

5.0

Door Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 700 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly helpful and professional staff, noting that customer service representatives go above and beyond to provide clear guidance, friendly communication, and prompt support with orders and spare parts. Consumers also highlight the smooth purchasing process, high product quality, and exceptionally efficient delivery drivers who provide advance notice and carefully place heavy items exactly where needed. However, some customers also noted occasional issues with missing standard components, delivery schedule adjustments, or minor inconveniences regarding specific product options. Others experienced occasional frustrations with delivery timing shifts or limitations in product color selections.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as helpful, friendly, and... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional support and communication... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Product

Consumers find product to be of great quality and value, expressing high satisfaction with the solid build... See more

Order

People report high satisfaction with the ordering process, highlighting helpful customer service and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time of using Lathams. Ordering process nice and easy, great comms re delivery and accommodating with a revised slot after first one was unsuitable. 2 hour time slot advised for day of delivery... See more

Company replied

Rated 5 out of 5 stars

Good staff with help ordering as web site can be very complicated and you can get deals from staff. Highly recommend steel security doors. All our neighbours in our rural area get break-ins annuall... See more

Company replied

Rated 5 out of 5 stars

Exelent service from ordering. Verry helpfull and understanding at Lathams. Put my mind at rest with queries I had. And contact regarding order ready and delivery. The driver Lee contacted me pri... See more

Company replied

Rated 5 out of 5 stars

Excellent service and communication when ordering. I ordered a single security door and I was kept informed about the delivery and the driver arrived on time. The order was delivered very securely p... See more

Company replied

Company details

  1. Door Manufacturer
  2. Door Shop
  3. Door Supplier
  4. Door Warehouse
  5. Industrial Door Supplier

Written by the company

We are the UK's leading supplier of stock high security steel doorsets. With 1000's of steel doors in stock, we can keep up with the high demand of large quantity orders, or single quantity orders, ready for immediate delivery or collection from our distribution centre.

The UK’s premium stock steel door supplier

Written by the company

Our doors are built to an unrivalled quality and offered with an industry leading warranty to match
We guarantee that our steel doors are the most competitively priced, starting at just £199.99+VAT.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,074)

655 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Door

Just opened my parcel and quite impressed with the quality of the door and its packaging and for the price I paid i think you definitely get value for money the door was dropped right where I wanted it with a smile from the delivery driver (Lee) so overall I am very happy with the service I have received 😀

22 June 2026
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Shaun,
Thank you for such a brilliant review.

We’re really pleased to hear you’re impressed with the quality of the door, the packaging and the overall value for money. We’ll also make sure Lee gets your kind words.

Thanks again for choosing Latham's. We really appreciate your feedback and we’re glad you’re happy with the service!

Rated 5 out of 5 stars

Very helpful service and good website

Very helpful service and good website. Georgia helped out with some clarification on the door as my order was slightly unusual as I didn’t need any fittings because the door was to replace a damaged one in a failed burglary attempt.

16 June 2026
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi John,
Thank you for taking the time to leave us a great review.

We’re really pleased to hear you found the website easy to use and the service helpful. We’ll make sure Georgia sees your kind words too. We're happy to hear she was able to clarify everything and help you get the right door sorted.

Thanks again for choosing Latham's. We really appreciate your feedback and we’re glad we could help!

Rated 5 out of 5 stars

Thank you Lee

Door arrived today and the delivery was spot on. Lee handled the whole thing brilliantly, kept me informed, was careful with the door and friendly and professional from start to finish.

Nothing was too much trouble. I've not had it installed yet so can't speak to the door itself, but if the product is anything like the service Lee gave, I'll be very happy.

Credit to him, he made the whole experience easy.

19 June 2026
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Jon,
Thank you for such a fantastic review.

We’re really pleased to hear your delivery went so smoothly and that Lee kept everything clear throughout. We’ll make sure he sees your kind words. He’ll be chuffed to know he made the whole experience easy from start to finish.

Thanks again for choosing Latham's. We really appreciate your feedback and hope you’re just as happy once the door is installed!

Rated 5 out of 5 stars

Real good quality does and service is…

Real good quality does and service is excellent Been buying stuff for a long time will say great experience. Very helpful staff especially if you going for the first time Charlie is the guy you need to talk to.

19 June 2026
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

HI Manjinder,

Thank you for taking the time to leave us such a great review.

We really appreciate your continued custom and are pleased to hear you have had a great experience with both the quality of our doors and the service from the team. Charlie will be very happy to get a mention too.

Thanks again from all of us at Latham’s!

Rated 5 out of 5 stars

Excellent service all round!!!

Communication was excellent with sales team and the delivery driver Lee rang to confirm approx time and arrived when said and was faultless delivering the steel door.

17 June 2026
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Chris,

Thank you for the positive review!

We are really pleased to hear that the communication from our sales team was excellent and that your delivery went exactly as planned. Lee will be pleased to hear your comments, especially that everything was faultless on the day.

Thanks again for choosing Latham’s. We really appreciate it!

Rated 5 out of 5 stars

Steel door order

Dealt with Charlie in the office, went through my order and he answered all my questions. Ordering was quick and smooth, great service cheers.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I have had a number of doors from…

I have had a number of doors from Latham over the years and the doors are excellent as is the delivery and ordering system (Which is why I keep using them)
However today, a lovely lady called Miya Kaur excelled.. I had lost the fixing kit on a door we ordered in error some time ago. When I called to order a new one without a prompt Miya offered to send me a free kit.. Fantastic service and a great product... Many thanks Miya..

15 June 2026
Unprompted review
Latham's Steel Security Doorsets Ltd logo

Reply from Latham's Steel Security Doorsets Ltd

Hi Tim,
Thank you so much for your wonderful review and for your continued loyalty over the years. We're especially pleased to hear about the excellent service you received from Miya. We'll be sure to pass on your kind words and recognition to her.

Thank you again for taking the time to share your experience. We truly appreciate your support and look forward to working with you again on your next project.

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