Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip... See more
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... See more
Company replied
Excellent quality latex pillows, we bought the deeper fill size pillows as we wanted extra neck support. They are so comfortable and certainly have helped with my wife's neck and back pain. Cool to s... See more
Company replied
Company details
Information provided by various external sources
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Contact info
108 Chase Side, N14 5PH, London, United Kingdom
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Latex Sense
Dear David,
Thank you very much for your positive review and kind words.
Look forward to having you again as one of our valued customers.
Latex Sense Team
Loving our new mattress topper
Loving our new mattress topper. It was delivered in good time and the mattress is now far more comfortable--especially with linen sheets!
7 February 2024
Reply from Latex Sense
Dear Jody,
We are so grateful that you took the time to leave us a 5-star review. Thank you!
We are really pleased to hear that your mattress performance has been improved since using our topper.
Thank you for choosing us, and we look forward to serving you again in the future.
Latex Sense Team
Always buy my mattresses and pillows here…
Always buy my mattresses and pillows from latex sense. Quick delivery and superb products. The quality speaks for itself
30 January 2024
Reply from Latex Sense
Hello,
Thank you so much for taking the time to share your positive experience with us on Trustpilot!
Hearing that you love our products makes us extremely proud.
We truly appreciate your continued support as a repeat customer.
Latex Sense Team
super comfortable mattress
Definitely worth the switch to this organic latex mattress.
Quality of sleep has improved as a result, soooo comfortable.
Delivery team was very helpful.
30 January 2024
Reply from Latex Sense
Dear Maria,
Thank you for the brilliant Trustpilot review that you wrote! And thank you for sharing your viewpoints.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Brilliant
Company is brilliant pillows are great and they are really helpful highly recommended
23 January 2024
Unprompted review
Reply from Latex Sense
Dear Georgina,
On behalf of the team, thank you for your kind words. We are pleased to hear you are happy with our pillows and service.
Latex Sense Team
Offer to exchange is genuine.
I ordered a mattress which turned out to be too firm. One phone call with an email to confirm, resulted in an exchange for an alternative we are very happy with.
The initial delivery was a bit slower than the website suggests. We waited nearly a month. For both deliveries the service was punctual, efficient and polite.
I would definitely recommend Latexsense.
12 September 2023
Reply from Latex Sense
Dear Kathy,
Thank you for sharing your experience with us, and thank you for recommending us!
It's truly rewarding to know that our efforts to provide excellent products and services are resonating with our customers. We do hope you will continue to benefit from the excellent properties of your new mattress.
Latex Sense Team
The best pillows ever!!
31 January 2024
Reply from Latex Sense
Dear Rae,
Thank you for taking the time to review us on Trust Pilot.
There is nothing more rewarding than seeing positive feedback from a valued customer.
Latex Sense Team
Very comfortable works well for my…
Very comfortable works well for my arthritis and back pain very good product thank you .
30 January 2024
Reply from Latex Sense
Dear Leonard,
We would like to thank you for your excellent review.
We are very excited to hear that your new topper has made a difference in your quality of sleep.
Latex Sense Team
Just the best mattresses in the world…
Just the best mattresses in the world if you're looking for firm mattresses. Bought three after checking all shops in London.
30 January 2024
Reply from Latex Sense
Dear Deepankar,
Thank you very much for your incredible review on Trustpilot!
We're delighted to have met your expectations and provided you with a positive experience. Our mattresses highlight unique features and benefits that make them desirable choices.
Your feedback is a true testament to the hard work of our team.
We appreciate your support and look forward to serving you again soon.
Latex Sense Team
Great quality mattress with natural…
Great quality mattress with natural materials and friendly staff that were happy to answer any queries.
The delivery staff were also very courteous and moved the mattress into place without a fuss.
13 August 2023
Reply from Latex Sense
Dear Kevin,
Thank you for your brilliant review. We would like to take this opportunity to express our sincere gratitude for all your kind words and praise.
We strive to deliver excellent customer service and high-quality products. We wish you many nights of blissful sleep on your new mattress.
We look forward to having you again as one of our valued customers.
Latex Sense Team
I would highly recommend this company
Our mattress was made to measure using fantastic quality products.
The whole of the time we waited for it to be made, they kept in contact with us.
Even the delivery company they used where excellent.
I would highly recommend this company
25 January 2024
Unprompted review
Reply from Latex Sense
Dear Frankie,
It thrilled us to see the five-star review you've given our company. Also, thank you for recommending us, which is highly appreciated!
We've worked very hard on architecting and developing a bespoke concept, and we're so delighted that you're fully satisfied with the properties of your new, made to measure mattress.
Your happiness is our top priority, and we look forward to continuing to meet and exceed your expectations.
Latex Sense Team
Great product and customer service
We bought a latex topper to try but decided that, even though the topper was very comfortable, we would be better off replacing the mattress. Latex Sense excepted the topper back under the 30 day trial without any problems and refunded my money very quickly.
8 January 2024
Unprompted review
Reply from Latex Sense
Dear Lawrence,
Thank you for taking the time to share your experience with us.
We are glad to hear that you are pleased with the quality and comfort of the mattress.
Providing assistance, adhering to our policies, and ensuring customer satisfaction are our primary objectives.
Thank you again for choosing and trusting us.
Latex Sense Team
I had previously purchased mattresses from Surrey Beds
I had previously purchased beds and mattresses from Surrey Beds who were very good.
Unfortunately, they have shut down and I wanted a latex mattress I did try contacting Mammoth who do make a hybrid mattress but they ignored my emails and did not answer the phone so I decided to remove them as an option and tried latex Sence.
I was quite particular in my requirements.
I found Latex Sence to be extremely helpful and knowledgeable about their products.
They are very honest and trustworthy and provide an excellent product with the highest level of service which is almost impossible to find these days and I would highly recommend them.
3 January 2024
Reply from Latex Sense
Hello,
Thank you for taking the time to share your shopping experience with us.
We feel heartened and utterly flattered by your touching note, and we are delighted to hear that you are happy with the quality of our service and product. We are pleased we met all your requirements.
Reading inspiring comments from an honoured customer is one of the true incentives that drive us forward.
Thank you again for choosing and trusting us.
Latex Sense Team
I love my latex neck support Pillow
This is the third latex neck support pillow I have owned, they last well but do need changing every few years. the curved shape provides great support to my neck (I have disc wear in my neck). Latex pillows are much softer than memory foam, but provide great support. I'm primarily a side sleeper but when my neck pain is severe I sleep on my back. These pillows are great for either sleeping position.
3 January 2024
Reply from Latex Sense
Dear Rosie,
Thank you for your great feedback on the contour pillow and for sharing your thoughts with our potential customers.
We are pleased to know the pillow offers optimum support for your neck, and you found it suitable for all sleeping positions. Better support and less discomfort for the disc area promote revitalised sleep.
We will be excited to welcome you again as one of our trusted customers.
Latex Sense Team
Excellent service and soooo comfy!!
Having back and hip problems and having grown up with continental latex mattresses, we went to showroom in North London and tried out the various mattresses on offer. Husband insisted on medium, I preferred soft, but settled on medium. However about 3 months in (some time spent abroad) I still was not comfortable. I rang them and they immediately said they would exchange for a softer version and did so with no problems or cost implications. From the first night after the change I slept through the night. We are both very happy with the latex mattresses, as unlike memory foam, not to hot in Summer and snug in Winter. Can highly recommend. Excellent aftersale customer service!
28 November 2023
Reply from Latex Sense
Hello,
We appreciate you taking the time to leave us an excellent and extremely positive review.
We strive to provide superior customer service and premium products. Therefore, we are thrilled to hear that our team succeeded in tailoring the right mattress and managed to accommodate your personal needs and preferences.
We look forward to seeing you soon!
Latex Sense Team
The pillow is smaller than other latex…
The pillow is smaller than other latex pillows ive had previously. Although it is good, it's over £50 that I wouldn't have spent. Probably my fault, but assumed it would be the same as all the other pillows ever bought and fit nicely into our standard pillowcases.
3 January 2024
Reply from Latex Sense
Hello,
Thank you for taking the time to share your valuable feedback with us.
We're truly sorry to hear that you found the pillows smaller than anticipated. In order to support our customers in making informed decisions, we aim to provide accurate dimensions on our product pages.
We do appreciate your opinions and are committed to taking them on board to enhance the satisfaction of our customers.
Latex Sense Team
Great quality mattress and excellent service...
Great quality mattress and excellent sales in the showroom and post sales communication. Have now bought a second one. Avoid all the poor quality online and TV advertised mattresses.
3 January 2024
Reply from Latex Sense
Hello,
We would like to thank you for your 5-star review and express our sincere gratitude for all of your positive remarks.
We are delighted to hear that you are satisfied with the level of communication, showroom sales service, and the great features of the mattress.
We truly appreciate your continued support as a repeat customer. Thank you again for having confidence in us!
Latex Sense Team
Service
Service, great service, staff knowing your product flexibility for our order, plus bespoke size. I felt I was dealing with professionals. Very happy with the product and service.
27 December 2023
Reply from Latex Sense
Dear Neil,
Thank you for your excellent review, which is highly appreciated!
We take pride in delivering personalised service and tailored products to meet the unique needs of our customers. Our aim is to adapt each interaction to your specific preferences and requirements.
We are grateful for your support and look forward to working with you again in the future!
Latex Sense Team
Found what I was looking for at a…
Found what I was looking for at a reasonable price. Quick delivery.
27 December 2023
Reply from Latex Sense
Thank you, Lee, for the positive review!
We put in the work to keep you and all of our clients happy.
We hope to see you again.
Latex Sense Team
Reply from Latex Sense
Dear Susan,
We value the positive review and are happy to hear that you love our pillows.
We truly appreciate your continued support as a repeat customer.
Thank you.
Latex Sense Team
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