What started off as a somewhat dubious purchase, which was due to 'extras' being added to my order.....I read that there were many other customers (not just a few!!), who had also experienced the same... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I did feel that I didn't order the amount of product that showed on my receipt but however finally after back & forth wanting a refund that obsouley not a option you face me 50% off. I d... See more
Company replied
The initial pricing was not clear once purchased on their website as it is not stated in US dollars. They provided a discount as compensation. After that, the delivery was slow and not tracked well en... See more
Company replied
I must have accidentally clicked on extra items and express shopping which l was unaware of until the billing came through. I contacted customer service and Monica assisted straight away. She kept me... See more
Company replied
3.6
Average
363 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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I had a problem with subscription and…
I had a problem with subscription and the company were very helpful in solving it with no hassles. Very good service
17 March 2026
Unprompted review
Reply from Lashcosmetics
We truly appreciate your kind words and your support. If you ever need help in the future, please don’t hesitate to reach out — we’re always here for you.
Great customer service
Great customer service! It was my mistake I ordered the wrong shade. I contacted customer service they immediately contacted me back. My problem was solved. I haven't got my makeup yet but I'm sure if I have any problem in the future I can trust that the experience will be handled promptly.
13 March 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience.
We’re glad our customer service team was able to assist you quickly and help resolve the shade concern. Providing prompt and supportive service is very important to us, and it means a lot to know this made a positive difference for you.
We’re excited for you to receive your makeup and hope you absolutely love it. If you need any assistance at all once it arrives, please don’t hesitate to reach out — we’re always here to help.
Great experience
I had a very great experience with this company. Not only does the mascara work beautifully but I evidently accidentally clicked on automatic withdraw for the monthly deal and unfortunately I could not afford that at this time. I emailed the company and they very kindly emailed me quickly and gave me a full refund. I do plan on getting the monthly deal when my finances get better. I appreciate such kind people in a company like that.
17 March 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind words and for sharing your experience. We’re truly happy to hear that you’re enjoying the mascara and that our team was able to assist you quickly with your concern.
We completely understand that circumstances can change, and we’re always here to help make things as easy and flexible as possible for our customers. Your support and appreciation mean a lot to us.
Whenever you feel ready in the future, we’d be delighted to welcome you back. In the meantime, please don’t hesitate to reach out if there’s ever anything we can help you with. 💛
Ordered 1 tube and got charged later…
Ordered 1 tube and got charged later for “expedited shipping” that they had to refund. Then got charged for a VIP membership that I never clicked on and they’re only wanting to refund me 50%.
Do NOT use this company or give them your information. Plus the mascara is awful.
26 February 2026
Unprompted review
Reply from Lashcosmetics
Thank you for taking the time to share your concerns.
Expedited shipping and membership options are only applied when selected during checkout; however, we understand how upsetting unexpected charges can feel. We would genuinely like the opportunity to review your order and make sure this matter is handled fairly. Please provide your order details so we can look into this further and work toward an appropriate resolution.
We’re also sorry to hear that the mascara did not meet your expectations. Your feedback is important to us and will be shared with our team.
They trade under the name Nymbus…
They trade under the name Nymbus however you only see this on your PayPal statement. I ordered a 2 oack for $25 Aystralian dollars. They added another 3 pack, fast shipping & monthly orders. As u said I only ordered the 2 pack. This cost me in excess of $120 Australian. PayPal did nothing so I have canceled my account with them. I will take this up with fair trading & my bank. NYMBUS ARE PROFESSIONAL SCAMMERS & HAVE TRADED FOR YEARS LIKE THIS.
Oh & the mascara is ordinary
1 March 2026
Unprompted review
Reply from Lashcosmetics
We are very sorry about your experience and the concern this situation has caused. We understand how upsetting unexpected charges can be, and we truly regret the frustration you have described.
Please note that a full refund has now been issued, and a confirmation of this has been sent to your email address for your reference.
Your feedback is important to us, and we appreciate you taking the time to share your concerns.
If you have any other concerns, you may reach out to us directly via email. Have a great day!
After being cautious at first with ordering…
After being cautious at first with ordering online, shopping and shipping nightmares and all, I still wanted to try this product, hopefully the hype was true. We'll it is! I dont have long lashes they are kinda short, but my co workers noticed and I took it with me to show them. Im a walking talking promo, since im skeptical type person, and Im promoting this. It did take some time shipping it but I do like this mascara alot!! THANK YOU CLAIRE M, for answering all my crazy emails and being so gracious!! CHEERS TO LASH COSMETICS!!
14 March 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for this amazing feedback! We’re really glad you decided to give the product a try and that it lived up to the hype for you.
We also appreciate your patience with the shipping time, and we’ll be sure to pass your lovely words on to Claire. She’ll be so happy to know her support made a difference.
Thank you for your trust and for being such a great ambassador for Lash Cosmetics. If you ever need anything, we’re always here to help. Cheers! 😊
My product showed up very timely
My product showed up very timely, and was even on back order when i first placed the order. I got concerned reading bad reviews and had even emailed the company demanding a refund. After it showed up i felt bad for doubting the company at all. I fully recommend and support this business. Thanks for everything!
Nicole~
1 March 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your honest and thoughtful feedback.
It truly means a lot that you’d recommend and support us. Thank you for giving us a chance. If you ever need anything in the future, we’re always here to help! 😊
I was very impressed with Lash…
I was very impressed with Lash Cosmetics and their response to my inadvertent commitment to a monthly subscription. When I pointed out my mistake to them, they gave me a full reimbursement. This tells me that they are a highly ethical and honourable company to do business with. Thank you, Lash Cosmetics.
9 November 2025
Unprompted review
Reply from Lashcosmetics
Thank you so much for your thoughtful feedback! We’re really glad we could help sort out the subscription concern and get the reimbursement processed for you. If you ever need anything in the future, we’re always here to help! 😊
FRAUD ALERT
I ordered one mascara on their website, and it's supposed to be about $15. They charge 3 different transactions to my account totaling $90.
Total scam!! Fraud alert
8 March 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to hear about your concern and understand why this would be alarming. That’s certainly not the experience we want for our customers.
After reviewing your account, we can confirm that the order has been canceled and all related charges have been fully refunded, so the matter has now been resolved on our end.
If you need any further assistance, please feel free to reach out to us directly.
This company is a complete scam
This company is a complete scam! I never received any product from them yet they withdrew random amounts from PayPal for three months totalling $53 US dollars.
I made a report through PayPal and it a nightmare getting my situation solved.
I want all my money returned to me! Stop stealing from people.
2 March 2026
Unprompted review
Reply from Lashcosmetics
We’re very sorry to hear about your experience and understand how upsetting this must feel. Not receiving a product and seeing charges on your account is understandably frustrating.
We want to clarify that we do not withdraw funds without an associated order or subscription, so we’d really like to review your account and see exactly what happened. It’s possible the charges were related to a VIP membership, but we need to confirm that with your order details.
Please share your order number or the email address used at checkout so we can investigate right away. If there are any active subscriptions, we will cancel them immediately and review the billing to ensure everything is handled correctly.
We’re here to resolve this properly and help get this sorted out for you.
Do not buy from this company!
Do not buy from this company!! Their website is so deceptive - tricking you into additional purchases and an automatic sign up to their VIP where they automatically charge your card the month after purchase!! I now have 6 mascaras which are terrible!!!! DO NOT BUY FROM THEM!!
1 February 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to hear about your experience and understand your concerns.
After reviewing your account, we can confirm that the VIP membership has been canceled and the related charge has been refunded on March 2nd. The matter has been addressed and the review has been closed as resolved on our end.
If there’s anything further you would like us to look into regarding your order, please feel free to reach out with your order details and we’ll be happy to assist.
Outstanding customer service!
My order was in a queue and I was charged for 3 mascaras instead of one. Claire corrected the error, made sure my account was not charged and followed up with me when I was concerned about when my order would arrive.
26 January 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for sharing your experience! We’re really glad Claire was able to quickly correct the billing error and make sure your account was properly adjusted.
It’s also great to hear she followed up with you about your order status — that extra step matters. We truly appreciate your patience and your kind words.
If you ever need anything else, we’re always here to help! 😊
Love the products
Love the products, but I just have to rave about the customer service. I have never had such great customer service from any company in my life. One of my items was missing and I hadn’t taken any pictures proving it. But since I had dealt with Sadie from their customer service about when my order would arrive, I had a rapport with her already so there wasn’t an issue. She was so kind and proficient, an excellent combination for a customer service representative. I highly recommend this company’s products. You won’t be disappointed with their customer service.
26 February 2026
Unprompted review
Reply from Lashcosmetics
Wow — thank you so much for this incredible feedback! We’re absolutely thrilled to hear how positive your experience was.
We’re especially happy that Sadie was able to assist you so smoothly and professionally. Kindness and efficiency are exactly what we aim for, and it means a lot to know that rapport and trust made the process easy for you. We’ll be sure to pass along your lovely words to her.
Thank you for recommending us and for recognizing both the products and the service. If you ever need anything at all, we’re always here for you! 💛
I had a very positive experiance with…
I had a very positive experiance with Lashcosmetics. I had a issue and they resolved it quickly. The product works well. Good customer service!!!
16 February 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind feedback! We’re really glad to hear you had a positive experience and that our team was able to resolve the issue quickly.
It’s great to know the product is working well for you too — that’s what we love to hear. We truly appreciate your support, and if you ever need anything, we’re always here to help! 😊
BUYER BEWARE this company sells low…
BUYER BEWARE this company sells low cost customise, and before you know it you are signed up to a subscription you won’t know about until they start taking it from your bank under the name of Nymbus llc. You can cancel the subscription but you won’t get your money back as they have cleverly covered their back. They are scammers under cover of a bargain website
24 January 2026
Unprompted review
Reply from Lashcosmetics
We’re sorry to read this and understand how upsetting unexpected charges can feel. That’s not the experience we want anyone to have.
To clarify, the VIP subscription is presented as an optional offer during checkout and would only be added if selected before completing the purchase. Charges may appear under our payment processor’s name, which can sometimes look unfamiliar on a bank statement.
We’d genuinely like to review your account and the charges you’re referring to so we can confirm what happened and make sure everything was handled correctly. Please share your order details so we can investigate this properly.
If there are any outstanding concerns, we want to address them directly and resolve this the right way.
Excellent service
The communication and service I have had via email has been efficient, polite beyond helpful I am extremely grateful
Can’t wait till the product arrives
16 February 2026
Unprompted review
Reply from Lashcosmetics
Thanks so much for the lovely feedback! We’re really happy to know that our email support has been helpful and easy to deal with — that’s exactly what we aim for.
We’re also excited for your order to arrive and can’t wait for you to try it. If you need anything in the meantime, just reach out — we’ve got you! 😊
From wary to wonderful!
After a brief moment of complete 'Oh No! I have been scammed!' (due to amount AND my bank's heads-up) a potentially fraught situation was dealt with in such a kind and still professional way - these folks are awesome, they went above and beyond to fix the hiccup. Thank you so much - I can fully recommend both product and admin back up - and honourable company with an excellent product - thank you full, Sadie & team xxx K
15 January 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your thoughtful feedback! We completely understand how that moment must have felt, and we’re really glad our team, especially Sadie—was able to step in and resolve everything.
It also means a lot to know that you’d recommend both the product and our support team. We truly appreciate your trust and your lovely words.
If you ever need anything at all, we’re always here for you. 💛
Absolute Scam
UPDATE. 17.02.2026
I emailed the company to stop my VIP subscription and they have replied very quickly and said they have stopped it and refunded my money. I will watch my account for the next month to see if this is correct.
I do not, however, agree with the reply comment saying that the VIP membership is an "opt in" tick box in the checkout. It is not. The box is automatically ticked and you, the buyer, are required to unpick it before purchase. You only need to open a cart to see this on the website...
Once I am completely satisfied tjat my membership it 100%cancelled i will update this comment again.
Absolute Scam! One star it too much. The mascara i got isnt that good and I have since been signed up to a VIP membership that is added to your basket and listed as free. BEWARE! This lot is a scam business and will take your money. Almost $50 AUD per month.
12 January 2026
Unprompted review
Reply from Lashcosmetics
Thank you for your feedback. We’re glad we were able to respond quickly to your email, cancel the VIP membership, and process your refund.
We’ve already followed up with you directly to address your concerns and confirm the resolution. If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re always here to help.
Staff was very helpful and friendly and…
Staff was very helpful and friendly and were quick to respond. I made an error on my end with my order and they resolved it straight away. Cant wait for my mascara to arrive so I can try it out!
10 February 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your kind feedback! We’re glad to hear our team was helpful, friendly, and quick to resolve the issue with your order.
We hope you love the mascara when it arrives, and if you need anything at all, we’re always here to help. Enjoy! 😊
Serious Lift That Actually Holds
I’m so happy with how long-lasting this mascara is. It doesn’t flake or smear, even when I’m running around. Makes my lashes look defined and soft. Feels like a winner!
5 February 2026
Unprompted review
Reply from Lashcosmetics
Thank you so much for your lovely feedback! We truly appreciate your support and are so glad it feels like a winner for you!
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