Lashaura Reviews 163

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently stating that goods were not received despite payments being processed. People also faced considerable difficulties when trying to contact the company, with emails going unanswered and phone numbers being invalid or unmonitored. Furthermore, numerous consumers experienced billing discrepancies or unexpected charges to their accounts. However, some people were satisfied with the products themselves, particularly the lashes, finding them to be of good quality, lightweight, and comfortable to wear. A few customers also noted that while delivery could be inconsistent, ranging from very quick to very slow, the products eventually arrived.

What people talk about most

Order

Clients share negative opinions on order experiences, with many reporting that items like couches and shoes... See more

Product

People report ambiguous experiences with product. Many customers express frustration over not receiving items... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many report that emails go... See more

Payment

Reviewers mention negative feedback about payment. Many customers report being charged for products or... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many report not receiving their... See more

Based on these reviews

Rated 1 out of 5 stars

I’ve ordered before no problems however ordered again it’s now 13 days and still nothing. Had confirmation of my order with a link to contact them via email but was not delivered so went onto their s... See more

Rated 1 out of 5 stars

Twice they have taken money out my account and nothing sent.. order confirms sent to me but nothing. Having to now contact my bank and try get the money back! Avoid at all costs.. it’s quite sad a... See more

Rated 1 out of 5 stars

I ordered 3 couches on March 7th, 26, and nothing! I have contacted customer service through email several times and I received 2 replies saying that they are "looking into it"!! I really wish I had s... See more



Contact info

1.8

Poor

TrustScore 2 out of 5

163 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

false advertising and no lashes

I wish I’d checked trustpilot before wasting my money on this product. Your order confirmation says 1-2 business days, your site warns that could be delays of 3-5 days to ship at Christmas, but I had confirmation the next day that it had shipped and then nothing. Looks like many others had exact same problem. False advertising more than false lashes. Will be raising dispute through PayPal. No response to emails or DMs either

14 December 2022
Unprompted review
Rated 1 out of 5 stars

Order not dispatched for two weeks

Ordered on 28th November and received confirmation next day with tracking number. Tracking number says the courier still hasn’t received the order. Emailed Lashaura and have had no reply. Starting to wonder if they’re just scamming people.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

If I could give more stars I honestly would! This is by far the best! I HIGHLY RECOMMEND, was emailed with every update and arrive before my delivery date! I absolutely love these lashes and will be 100% be purchasing again, TRUE TO DESCRIPTION AND BEST THING EVER!
You can reuse the lashes also which is an absolute bonus now it only takes me 2 minutes to put these lashes on
THANKS❤️

29 November 2022
Unprompted review
Rated 1 out of 5 stars

This is the 2nd time I have purchased…

This is the 2nd time I have purchased from this company, I left a review after 1st purchase and since buying my 2nd set I have been bombarded with emails telling me, rather than asking me to do a review. Please only buy once from this company as your inbox will be full of requests, telling you, to do a review for the same product that you bought again. The customer services department is a joke,I sent 8 emails requesting them to stop but instead of complying legally, they continue to bombard you with the same email. Either they cannot understand a simple request or they are causing stress on purpose. PLEASE IGNORE THIS COMPANY.

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Quality

Second time I've ordered, great quality and fast delivery. Will be ordering again in future and highly recommend.

12 July 2022
Unprompted review
Rated 1 out of 5 stars

Ordered my lashes and still not received 17 days n counting

Ordered my lashes, and received confirmation that the order was received, I received an email saying that the order was shipped but a separate email with tracking details was being sent. This never arrived and the lashes haven't either! Contacted them a few times and was assured this was being sorted and they were resolving issues. I ordered on 7th and it’s now the 24th and only just received tracking number and have to wait another 3-5 days yet when first ordered I was told 5-7 days so far it’s been 17 days and counting. Customer service isnt great either they just reply to try keep you quiet

24 June 2022
Unprompted review
Rated 1 out of 5 stars

Don't use

Ordered my lashes, and received confirmation that the order was received, I also received an email saying that the order was shipped but a separate email with tracking details was being sent. This never arrived and the lashes haven't either

23 June 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting?!?!

I'm a regular customer. Chased on a an express delivery order place nearly 2 weeks ago and I'm still waiting. After connecting with customer services, I've been informed that LashAura have delays due to shipping issues. If this is the case, don't accept orders, especially express delivery. i'd like my refund and a response to my email.

21 June 2022
Unprompted review
Rated 1 out of 5 stars

Ordered 2 sets of lashes

Ordered 2 sets of lashes. Received confirmation of purchase but never received confirmation of dispatch or shipping. Almost 3 weeks later I emailed them to query where the product was and no reply. Had to put in a grievance with PayPal. Still no response from seller.

17 June 2022
Unprompted review
Rated 5 out of 5 stars

Arrived quickly ♥

Arrived quickly ♥
Yet to try them tho I have a feeling they are going to be fabulous Thank-you Lashaura 🤗😘

30 May 2022
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

10/10 would recommend
They went on perfectly with the first try and I usually struggle putting on strip lashes.
Very easy to apply and look so great on

18 April 2022
Unprompted review
Rated 1 out of 5 stars

Bad so bad

Bad, bad delivery! Waited over 2 weeks for an item and received constant lies that it had been sent! Will NEVET order from this company again. You would think the item was coming from China!

16 February 2022
Unprompted review
Rated 1 out of 5 stars

Don't order lashes from them

I ordered my lashes on Dec 12th for my trip home on Dec 22nd. On Dec 20th I still hadn't received them. They arrived on Dec 28th after I left to go home. I requested a refund and was told I would get one once I returned them. I returned them and they were received and signed for by Ford on January 12th. After 28 emails I finally got a refund on Jan 24th 2022. They denied ever receiving them even though Ford signed for them. Don't order from here. They take for ever to deliver lashes and deny receiving them when they are legitimately returned and signed for.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company and so great to deal…

Amazing company and so great to deal with! I will never go back to using glue lashes again after trying these, would 100% recommend especially if you struggle with putting on strip lashes with glue like me! Such great quality and they stay on all night!

27 October 2021
Unprompted review
Rated 5 out of 5 stars

Never going back to glue!

I've tried my first pair over a year ago being quite sceptical as I've never tried magnetic lashes before. Ordered out of curiosity, but would never go back to glue lashes again. No mess, and most importantly so much easier. I don't have to worry now that a lash won't stick or that it'll fall off in the middle of the night.

I've also tried many styles, and I'm sure everyone can find something for themselves. From everyday lashes, to statement evening lash. I'd recommend LashAura to everyone, as I will never go back to glue!

19 October 2021
Unprompted review

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