Laser Pointer Store Reviews 198

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Horrible order execution! I would expect a lot more from them, however I ordered 2- Osram (5.3w) PLPT9-450LB-E diodes, and 1- Nichia (5.0w) NDB7y75 diode- and I received the lower wattage version of t... See more

Company replied

Rated 4 out of 5 stars

I bought the blue 500 mW pocket laser with the triple combination lens. I would give it a five star review, but the burning ability was shy of demos I had seen earlier. I checked the diode and after r... See more

Rated 1 out of 5 stars

I placed my order and 3 weeks later, when I hadn't received my order nor did I get a tracking number I sent you an email stating this. I then received an email wherein you asked me to review something... See more

Company replied

Rated 5 out of 5 stars

I've ordered a 650nm red laser in February. It arrived in about two weeks and the product was super low price. Shipped to my home in California before expected, counting in a few days extra due to Ch... See more

Company details

  1. Laser Equipment Supplier
  2. Online Marketplace

Written by the company

Laser Pointer Store is a professional and reliable online laser devices store.


Contact info

3.7

Average

TrustScore 3.5 out of 5

198 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

The laser you sent me has awful focus

The laser you sent me has awful focus. Huge artifacts in the beam. It came with no documentation as to what battery I needed to buy in order to power it. I had to track down a few and try them out just to find one that worked. Overall, extremely dissatisfied.

9 September 2022
Rated 5 out of 5 stars

Great service

Great service, fast shipping. I had a minor issue, the Laser Pointer store was very quick and responsive to resolve my problem.

19 September 2022
Rated 5 out of 5 stars

Honest Vendor

Finally found a store that provides honest estimates on the power of the lasers they carry. I will be back again to make another purchase.

4 August 2022
Rated 1 out of 5 stars

Defective pointer and nonexistent customer service

The pointer arrived defective. It would intermittently work but would not focus, then completely stopped working. Submitted help ticket but heard nothing. Used the Help Desk text feature (Only other option). Received a reply to resubmit a ticket and include short video of problem which I did. I also responded to the text to advise them of submission with included video. Have heard nothing since. Deeply disappointed because I used this company based on a friend's recommendation. I will turn this awful experience over to my credit card company.

6 September 2022
Rated 5 out of 5 stars

Brilliant service

I have had a really great information on what I exactly I needed from you guys my laser pointe end cap malfunctioned and I got a replacement very promptly.
Great work guys

26 August 2022
Rated 5 out of 5 stars

Great store

Great wish they had better warnty on their products. But the çoustmer service is awesome. And the products are top notch.

5 September 2022
Rated 1 out of 5 stars

Laser came dead on arrival

Laser came dead on arrival. They never responded to multiple emails and trouble tickets, still waiting . Out 80 dollars and very disappointed!

28 July 2022
Laser Pointer Store logo

Reply from Laser Pointer Store

Hello Tony,

We have replied all your 3 tickets but seems you didn't read it. the status is still: Customer didn't read this reply yet.

Pls check your spam mail box and if you need further help just reply the ticket to reopen it.

thanks.

Rated 1 out of 5 stars

Laser came in broken

Laser came in broken, the wiring inside was held together with hot glue. No response from seller about possible replacement/refund.

4 July 2022
Laser Pointer Store logo

Reply from Laser Pointer Store

Sorry to hear you are not happy with our lasers.

We've found you didn't read our reply on 9 June. please kindly check your email, maybe it goes to the spam box.

The place you mentioned is the welding point, and the glue is for insulation.

Rated 5 out of 5 stars

Feb. 2022 purchase, perfect experience

I've ordered a 650nm red laser in February. It arrived in about two weeks and the product was super low price. Shipped to my home in California before expected, counting in a few days extra due to Chinese New Year.
Product was more powerful than specified, no exaggerated statistics as seen on other websites you can find easily on Google.

3 June 2022
Unprompted review

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