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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and extensive knowledge, making them feel comfortable and at ease throughout their sessions. Many people highlight the effectiveness of the laser treatments, noting significant hair reduction and excellent results. The overall service and user experience are frequently described as amazing, smooth, and efficient, with many appreciating the welcoming atmosphere and thoughtful touches. However, some people were dissatisfied with the customer service, citing poor communication, a lack of empathy, and an impersonal approach when issues arose. A few other people also felt that the treatment was more painful than described and that their concerns were dismissed. There were also mentions of unprofessional management and disappointing service leading to uneven results.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being friendly, welcoming,... See more

Service

Consumers find service to be positive, with many praising the kind, professional, and knowledgeable staff who... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the comfort and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpful,... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the results.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My laser session was amazing, thanks for asking! Rabia was super lovely and made the whole experience really comfortable. From the moment I walked in, I felt at ease, and Rabia's expertise really shon... See more

Rated 5 out of 5 stars

Amazing service, staff and receptionists are so kind and helpful. I’ve been getting laser treatment for over 1 year and it’s been very effective. Rabia is a fantastic laser therapist who is very knowl... See more

Rated 5 out of 5 stars

No complaints regarding the staff and service at Laser Me Out. My most recent session was great, I had come straight from a night shift for my appointment at 9:30am and was exhausted! On hearing thi... See more

Rated 5 out of 5 stars

Rabia is, in my opinion, the best therapist of them all! She’s perfect at her job, she is gentle, understands my requirements and I’ve never had any issues. My hair reduction is close to 0 now, I... See more


Company details

  1. Laser Hair Removal Service
  2. Electrolysis Hair Removal Service
  3. Hair Removal Service

Written by the company

Welcome to Laser Me Out, London's Premier Clinic for Outstanding Laser Hair Removal Services. Forget the filters. Free your skin. Elevate your appearance and experience the distinctive Baker Street touch. Our laser hair removal treatment plans are meticulously crafted to not only enhance your complexion but also bolster your confidence. Embark on this transformative journey with Laser Me Out. Reveal your radiant skin and radiate confidence like never before. Welcome to a new era of self-assured beauty. We are open from Monday to Friday, 9 AM to 9 PM, and Saturday and Sunday, 9 AM to 9 PM.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service!

Naheed was sooo amazing! She was patient and kind and made me feel safe. I couldn’t be happier with her service! After my hectic morning before my treatment, I was met with a friendly face and a bottle of water which is exactly what I needed.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Oana was my laser lady, she was very polite and understood my concerns I had. She would always ask me if I was okay throughout the service !! Thank you

4 July 2025
Unprompted review
Rated 4 out of 5 stars

Absolutely recommend

Absolutely! Here’s a polished and professional positive review for laser hair removal with Masooda:



I’ve had a fantastic experience with Masooda for laser hair removal. From my very first session with her, she made me feel completely at ease with her warm, professional manner and in-depth knowledge. She took the time to explain the process thoroughly, tailored the treatment to suit my skin type, and ensured my comfort throughout.

The results have been good – noticeable reduction in hair growth after just a few sessions, with minimal discomfort. Masooda’s attention to hygiene, precision, and aftercare advice truly set her apart. I highly recommend her to anyone considering laser hair removal. You’ll be in expert hands!

28 June 2025
Unprompted review
Rated 4 out of 5 stars

Amazing Laser Results & Therapist – But Communication and Customer Service Need Serious Work

I’ve had fantastic results with the laser itself – after just 5 sessions, I’ve seen a noticeable reduction, and I absolutely love my therapist. I purchased 12 sessions (2x “top to tail”) and feel confident in my therapist’s skill and knowledge. They’ve made me feel comfortable and well taken care of.

However, there are significant issues that really impact the overall experience.

1. Booking & Therapist Consistency:
The booking system is extremely frustrating. It's often difficult to get an appointment, and I’m regularly asked if I can see someone else. For such an intimate treatment, it’s not easy to keep changing therapists. At my very first patch test, the therapist changed – which I accepted – and then again when starting the actual sessions. I eventually settled with my current therapist, who I now trust, and it’s unfair to expect clients to keep switching. You can see there is a high staff turnover rate which doesnt show a company in good light.
Comfort and trust are a huge part of this process.

2. Session Expiry & Communication:
When I bought the “top to tail” package, there was no clear expiry mentioned. Later, I received an email saying my sessions were expiring. Only recently has the expiry date started showing in the app – I never saw it before. With the difficulty in securing bookings and unavoidable delays like holidays, it’s now stressful to try and use 4 sessions before August. When people are spending this much money, they should be able to use sessions with reasonable flexibility.

3. Rescheduling & Tone of Staff:
After a holiday, I came in for my session on April 29th, but my therapist understandably didn’t feel comfortable proceeding due to mild peeling. I appreciated that and was happy to reschedule. However, being told that giving the session back was a “gesture of goodwill” felt a bit patronizing. I didn’t intentionally show up with unfit skin – peeling began closer to the appointment, not 48 hours before. For long-term, loyal clients, there should be more understanding and flexibility.

4. Front Desk Experience:
Unfortunately, the front desk staff, one person in particular i will not name have not been welcoming. I will name her after my sessions finish. I think she is horrible and rude and shouldn't be working there. No smiles, no warmth – it felt hostile rather than supportive, which is disappointing given the nature of the service and the cost. This particular person acts as though money is coming out of her pocket.
We the clients are the ones paying for this.

To sum up:
Laser results? Incredible.
My therapist? Truly excellent.
But the overall experience is being let down by poor communication, inflexible policies, and unfriendly customer service. With improvements in these areas, this could easily be a 5-star experience.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Xyian is the best

The first person you meet at any establishment makes or breaks your experience at that business and I love that the first person I see when I come for
My laser sessions is Xyian . She is the best . Her energy and her vibe is a 10/10.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Stressful

Stressful, lying, cheating misleading company
With road girl communication!!
Please avoid, cheap is not always cheerful.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

First session

I had my first full body session yesterday and had such a positive experience! Victoria was friendly and professional and put me at ease. The patient co-ordinators follow up with you before and after the appointment which is really nice. I have only just started my treatment but I would recommend Laser Me Out if you are considering Laser.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

My practitioner Masooda made me feel comfortable throughout my session. I want to thank her for being very friendly. I would definitely book her again for my next session.
Thank you Masooda:)

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Laser Hollywood/Legs

This clinic is lovely, the staff are welcoming and the therapist made me very comfortable. I was pleased that the session was efficient and less painful than I imagined.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Great hair laser place

I really like the design of the reception and studios, it’s super cosy. Offering a bottle of water is a super nice touch. The reception team is lovely, they’ve show great flexibility in regards to booking time change which saved my day last time. I’m super happy with the service really. The therapists are super nice and caring, always a nice thing to say to make me relax and deal with the pain. The only area of improvement would be to have the same therapist all the time which I know is requested but not always possible. Another nice touch from the therapist that I really appreciate are the after treatment advices I receive and the SPF that’s always applied ☺️😊

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic laser clinic!Sadaf is brilliant

Fantastic laser clinic! Seeing results already ! Just left my second laser session at laser me out.

I had my treatment with Sadaf who is so sweet and professional she really knows her stuff and is very thorough. I have pcos so this is something I've suffered with a long time and finally getting real results even after my first session.

Highly recommend!!!!!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Sadaf was amazing at my recent session…

Sadaf was amazing at my recent session - my skin is sensitive and her expertise ensured each area of my body was given a tailored treatment without sensitising the skin. Her kindness and expert knowledge was so assuring and with giggles and encouragement along the way, I left a happy hair free bunny! I barely felt a thing 💞

24 April 2025
Unprompted review

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