Lark & Larks Reviews 

1,558
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Needed a kitchen cabinet handle to match an old 2003 kitchen. L&L had this in stock at a better price than several other vendors. Ordering was straightforward, item arrived well packaged & on time. Ve... See more

Rated 5 out of 5 stars

Patient, speedy and transparent service all round. Particularly, Elly has been excellent in helping me with my order but the whole team is superb. I haven’t received my order yet and am still confiden... See more

Rated 5 out of 5 stars

Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose. Ended up ordering a set of doors, a couple... See more

Company replied

Rated 5 out of 5 stars

All panels were exactly as described and look great now fitted! They have tranformed my dreary old kitchen, which looked like it was built from old office desk parts. Lady at reception was lovely, bot... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Store

Written by the company

Lark & Larks has been a trusted name in bespoke rigid kitchen and bedroom design since 2003, delivering exceptional quality and style to both trade professionals and homeowners. As part of our exciting company relaunch, we’re proud to introduce our brand-new website, designed to offer an outstanding user experience while showcasing our extensive range of high-quality products. From made-to-measure rigid kitchen and bedroom units to replacement doors, handles and storage solutions, we have everything you need to bring your vision to life. Our commitment to providing top-tier products at competitive prices is matched only by our dedication to excellent customer service and expert advice. Operating from a cutting-edge 10,000 sqft facility equipped with advanced CNC machinery, we ensure precision and quality in every piece we produce. Explore our updated website and discover how we can help transform your kitchen or bedroom with ease and style!

Free Delivery on orders over £400.00, Made to measure Kitchens & Bedrooms, Trading since 2003, Family Business

Written by the company

36 Years Trade Experience
Lark & Larks Ltd, a family run business, has been trading since 2003 and is owned by two brothers with over 36 years experience of kitchen and bedroom design, fitting and carpentry all around the world. This in-depth knowledge and experience ensures that both trade and public get the high quality products and service that they require.
Manufacturing Warranties
Lifetime guarantee on all Blum fittings, hinges and drawer boxes. 10 year guarantee on all rigid units. 6 year guarantee on Bella, Zurfiz, Gravity and Unique made to measure doors and accessories.
Free delivery on orders over £400.00
We offer a UK delivery service with free delivery for all orders over £400 for all Bella, Zurfiz, Unique and Gravity orders.
Pay us with confidence
You can be assured that we take data security seriously and all payments are handled securely by SagePay.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(1,558)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality and delivered on time

Good quality and delivered on time. These are the first things you need, this was my second order from the company. If you need non standard sizes as well ordinary units look no further. If you want bargain prices look elsewhere, if you want quality then you have found it.

17 May 2024
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Reply from Lark & Larks

Hi David,

Thank you for taking the time to leave us a 5* review.
We are delighted to hear that you are satisfied with the quality of our products and our timely delivery.
We look forward to hearing from you again in the future.

~The Larks Team.

Rated 5 out of 5 stars

The company took the trouble to make a…

The company took the trouble to make a small panel for me and produced it in good time. Very pleased.

17 May 2024
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Reply from Lark & Larks

Hi Francis,

Thank you for taking the time to leave us a 5* review.
Happy to hear that you are pleased with your panel new panel.
If you need any further assistance, please do not hesitate to contact us.

~The Larks Team.

Rated 5 out of 5 stars

Great Service

Great Service, Great Products, Great Price !

10 May 2024
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Reply from Lark & Larks

Hi Michael,

Thank you for your positive feedback.
We are thrilled to hear that you are satisfied with our service, products and prices.
If you require any assistance in the future, please do not hesitate to contact us.

~The Larks Team.

Rated 5 out of 5 stars

Easy ordering process and wide choice.

Easy ordering process and wide choice.
My order was complex with multiple sizes , 3 different door finishes and different hinge placements , all arrived perfect .
Well packaged and lead time was good.
Helpful and pleasant sales advisors.
Only minor gripe was delivery came in 2 lots on consecutive days , the courier is one of those who just gave an all day delivery time with no live tracking so means you have to be home all day.

24 April 2024
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Reply from Lark & Larks

Hi Steve,

Thank you for taking the time to leave us a 5* review, we truly value your feedback. We are delighted that despite the complexity of your order, everything arrived in perfect condition and our team was able to assist you effectively.
Regarding the courier service, we understand how frustrating it can be when live tracking is unavailable, we will certainly pass on your feedback to the courier.
If you require any assistance in the future, please do not hesitate to contact us.

~The Larks Team.

Rated 3 out of 5 stars

Felt like I was left in dark not much…

Felt like I was left in dark not much communication on the products was left to my own wonderings had to re order extra door after spending £1k I had to pay for delivery again was a feeling less experience

2 May 2024
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Reply from Lark & Larks

Hi Tariq,

Thank you for taking the time to share your feedback with us. We truly value all input from our customers. It's evident from our records that we've maintained consistent communication with you regarding your initial quote, through both emails and telephone calls, addressing various requested amendments and enquiries along the way.

Regarding the additional doors requested two weeks after your original order had already been dispatched, regrettably, we were unable to include them in your original order due to logistical constraints. Consequently, a new separate order was required for these additional items, which understandably incurred a delivery charge.
If there's anything else we can assist you with, please don't hesitate to reach out.

~ The Larks Team.

Rated 5 out of 5 stars

Great service

26 April 2024
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Reply from Lark & Larks

Hi Kay,

Thank you for taking the time to leave us a 5* review.
We are pleased to hear that you are happy with the service provided.
If you require any assistance in the future, please do not hesitate to contact us.

~The Larks Team.

Rated 5 out of 5 stars

I had to use the `made to measure`…

I had to use the `made to measure` service as my bedroom doors/drawers were none standard.
Everything was perfect.
I really liked being able to order colour samples of the finishes before ordering.
Brilliant!

18 April 2024
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Reply from Lark & Larks

Hi,

Thank you for taking the time to leave us feedback and a 5* review.
We are delighted to hear that ordering sample swatches aided in your decision making process and that our 'made to service' fit your requirements perfectly.
If you ever need any assistance in the future, please do not hesitate to contact us.

~The Larks Team.

Rated 5 out of 5 stars

Zurfiz high gloss doors

I purchased doors, end panels and kick boards in Zurfiz high gloss with a glass effect edge, I was extremely pleased with the high quality, they look superb. I had all the doors drilled and they were all accurate. Delivery was about 2 weeks after ordering, the doors all arrived in perfect condition, the packaging is excellent which pretty much guarantees that everything should arrive pristine.
I'm so impressed by how good my utility looks I'm now going to update the kitchen to match.

7 February 2024
Unprompted review
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Reply from Lark & Larks

Hi Andrew,

Thank you for taking the time to leave us a 5* review.
We are thrilled that you are not only satisfied with the quality of our products but also with the speed and condition of your delivery.
Its fantastic to hear that you are considering updating your Kitchen also. If you require any assistance with this project, please do not hesitate to contact us, we are always happy to help.

~The Larks Team.


Rated 5 out of 5 stars
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Reply from Lark & Larks

Hi Adrian,

Thank you for taking the time to leave us a 5* review.
We are happy to hear that you are pleased with your experience from start to finish.
Please do not hesitate to contact us with any upcoming projects.

~The Larks Team

Rated 5 out of 5 stars

Awesome as always

Awesome as always. This is not the first time I've used this company and I would use them again. Ordered on a Sunday night, doors delivered on a Thursday. Good quality, great price and fast delivery.

28 March 2024
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Reply from Lark & Larks

Hi John,

Thank you for sharing your experience with us.
We are thrilled that you are happy with the speed of your delivery, as well as the quality and the prices of the products.
We look forward to the opportunity to work with you again in the future.

~The Larks Team


Rated 5 out of 5 stars

Products were well finished and put…

Products were well finished and put together (we ordered new door/drawer fronts), delivery was in a reasonable time frame and communication was good.

28 March 2024
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Reply from Lark & Larks

Hi,

Thank you for taking the time to leave us a 5* review.
We are pleased that you are happy with your products, lead time and communication.
Please do not hesitate to contact us if you require any assistance in the future.

~The Larks Team.

Rated 4 out of 5 stars

Verynice wardrobes

Quality is very good but one door arrived chipped as the box was damaged. We didn't report it as we had builders which were costing a lot of money and we couldn't delay fitting. It would have been great if there were construction instructions. I would buy again, the wardrobes look great.

8 March 2024
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Reply from Lark & Larks

Hi Mark,

Thank you for sharing your feedback with us.
We are happy to hear that you are satisfied with overall quality of the products and the wardrobes look great in your space.
We are sorry to learn about the inconvenience of the chipped door due to shipping damage.
If you ever need any assistance in the future, please do not hesitate to contact us.

~ The Larks Team.

Rated 4 out of 5 stars

Good communication

15 March 2024
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Reply from Lark & Larks

Hi Lorenzo,

Thank you for taking the time to provide feedback.
We are pleased to hear that you felt well communicated with throughout the whole process.
If you need any assistance in the future, please do not hesitate to contact us.

~The Larks Team.

Rated 1 out of 5 stars

Doors made incorrectly, customer service rubbish.

I bought 22 bespoke doors for storage units within our school. 6 came with the hinges drilled in the wrong place and 3 came with no hinge holes at all. I expected Larks to rush the 3 replacement doors through, and get them to me whilst my fitter was still on site. I was told "Sorry there is a 5 day lead time on all bespoke doors"
The replacement doors arrived 13 days later.
The doors are good quality, when drilled in the right place. Customer support is dismissive and rubbish.

14 February 2024
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Reply from Lark & Larks

Hi John,

Thank you for taking the time to provide us with your feedback; we genuinely value all input from our customers.

Firstly, we extend our sincere apologies for any inconvenience this may have caused, as this isn’t our usual standard of service.

Upon looking into this we observed that we received your email on Tuesday regarding the doors, we then promptly informed you that once replacements are initiated, there is a standard 5 working day lead time.

It's essential to note that all our items are made to order and not kept in stock, making it challenging for us to meet the 48-hour delivery requirement you sought.

Regarding the customer service support, I acknowledge that our team responded promptly and courteously to your email within the hour, aiming to swiftly address and resolve the issue for you.

We are delighted to learn that you are satisfied with the quality of the doors. Should you ever need further assistance in the future, please do not hesitate to reach out to us.

~The Larks Team.

Rated 5 out of 5 stars

They did exactly what they said they would at reasonable cost.…

Perfect match on the doors I ordered the colour was spot on.

8 March 2024
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Reply from Lark & Larks

Hi Paul,

Thank you for taking the time to leave us a 5* review.
We are thrilled to hear that your doors are the perfect colour match.
Please do not hesitate to contact us if you require any further assistance in the future.

~The Larks Team

Rated 5 out of 5 stars

I have been using Lark & Larks for many…

I have been using Lark & Larks for many years nearly15 yrs in fact and they have never let me down, weather it be quality, choice or delivery. A good advert for buying British made goods.

Jim OConnell

4 March 2024
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Reply from Lark & Larks

Hi James,

Thank you for taking the time to share your positive feedback and for leaving us a 5* review.
We really appreciate hearing about your wonderful experiences with us over the last 15 years.
It is always a pleasure and we look forward to working with you again in future.

~The Larks Team.

Rated 5 out of 5 stars

Doors for DIY new build wardrobe

I recently purchased 2 pairs of doors from you to make a wardrobe in a recess in a bedroom. The doors were made to my specified sizes and with a vinyl finish for painting. I am very impressed by the quality of your products and the dimensions are perfect including the holes you made for the hinges. The final outcome is really good. My wife is keen to have some built in wardrobes converted from sliding to hinged doors so I expect to be sending at least one more order soon. Thanks for great service and excellent items.
Iain Muir

12 February 2024
Unprompted review
Lark & Larks logo

Reply from Lark & Larks

Hi Iain,

Thank you for your positive feedback and kind words.
We are delighted to learn that you are happy with the quality of your doors and that they are a perfect fit for your wardrobe project.
Please do not hesitate to contact us when you are ready to start your next project, we are always here to help.
We look forward to hearing from you.

~The Larks Team.

~The Larks Team

Rated 5 out of 5 stars

Everything was fine with my kitchen…

Everything was fine with my kitchen handles. Only fault was the parcel took a long time to arrive.

16 February 2024
Lark & Larks logo

Reply from Lark & Larks

Hi Juliet,

Thank you for taking the time to leave us a 5* review.
We are sorry to hear that your parcel took a long time to arrive, shipping delays can be but we are glad to hear that everything with your handles is fine.
If you need any assistance in the future, please do not hesitate to contact us.

~The Larks Team

Rated 5 out of 5 stars

Good quality product

Good quality product. Solid made with precision. Good communications.

9 February 2024
Lark & Larks logo

Reply from Lark & Larks

Hi Michael,

Thank you for taking the time to provide feedback.
Quality precision and good communication are essential factors for customer satisfaction, so we are very pleased to hear this.
We look forward to working with you again in the future.

~The Larks Team.

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