Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... See more
Company replied
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See what reviewers are saying
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... See more
Company replied
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... See more
Company replied
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... See more
Company replied
Company details
Written by the company
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
Contact info
34 Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a great find!
Such a great find!! Amazing prices and speedy shipping
9 July 2023
Unprompted review
Reply from Larizia
Hi J Gallo,
Thank you for your review.
We're so glad you found us and have enjoyed shopping with Larizia.
-Rachel.
DO NOT BUY
DO NOT BUY. I bought Ganni shoes and wore them inside to brake them in for a few hours. I noticed there was a tear on the top of the shoe. I got in touch with Larzia and they did nothing to help. Will never buy from them again
12 July 2023
Unprompted review
Reply from Larizia
Hello Josie,
We're sorry that you feel this way.
As we have explained in multiple emails, the issue on the boots has not been caused by a manufacturing fault, and therefore does not qualify for a refund or replacement.
As the damage has been caused by the scuffing of the boot, this issue has been caused by wear and is not covered by our faulty policy.
-Rachel.
Quick delivery
Quick delivery, Kept me updated item true to description very happy with the service
5 July 2023
Unprompted review
Reply from Larizia
Hi Rashmi,
Thank you fo your review.
We're glad you have enjoyed shopping with us, and that you're happy with your new item!
-Rachel.
Excellent service
I got a great deal on a luxury purchase in the sale, they unfortunately didn’t fit well but the customer service in helping me exchange them was beyond excellent. The only problem I had was that both the first and second pair of shoes arrived with a black scuff mark on the satin which is unfortunate
17 June 2023
Unprompted review
Reply from Larizia
Hi Ella,
Thank you for your review.
We're happy to hear you've enjoyed shopping with Larizia.
-Rachel.
Madrid Pearl White Birkenstocks
Arrived quickly and really happy with my purchase, all round good service.
18 June 2023
Unprompted review
Reply from Larizia
Hi Michelle,
Thank you for the review.
We're very happy you've enjoyed shopping with us, and we hope you're enjoying your new sandals!
-Rachel.
Reply from Larizia
Hi Jan,
Thank you for your review.
We're so glad you've enjoyed shopping with Larizia, and we hope you're enjoying your new trainers just as much!
-Rachel.
Fast delivery really impressed.
23 June 2023
Reply from Larizia
Hi Chantelle,
Thank you for your review.
We're happy you've enjoyed shopping with us, and we hope you're enjoying your new bag.
-Rachel.
Good trainers
25 June 2023
Unprompted review
Reply from Larizia
Hi Natalia,
Thank you for the review.
We're happy to hear you're enjoying your new Balenciaga trainers.
-Rachel.
Excellent service
Excellent service, quick delivery and very happy with my purchase. Thank you
30 June 2023
Unprompted review
Reply from Larizia
Hi ABA,
Thank you for the review.
We're so glad you've enjoyed shopping with us and that you're happy with your purchase.
-Rachel.
Perfect product and service.
Perfect product and service.
Thank you so much
16 June 2023
Unprompted review
Reply from Larizia
Hi Annice,
Thank you for your review.
We're so glad you've enjoyed shopping with Larizia and that you're enjoying your new sandals!
-Rachel.
Great service
Great service. Quick deliver. Amazing sale price on the product
21 June 2023
Unprompted review
Reply from Larizia
Hi,
Thank you for the review.
We're happy to hear you've enjoyed shopping with Larizia.
-Rachel.
Thank you so much everything is good 😊
9 June 2023
Unprompted review
Reply from Larizia
Hi Yuin,
Thank you for the review.
We're glad to hear you're happy with your new items! :)
-Rachel.
The size was confusing
The size was confusing, so I had to return. The process was fast and customer-friendly though.
7 June 2023
Unprompted review
Reply from Larizia
Hi Jae Eun,
Thank you for the review.
We're sorry to hear you found out sizing confusing, all items are listed in EUR sizing.
I'm happy you found our return process easy to follow.
-Rachel.
My shoe order was with me in two days…
My shoe order was with me in two days from the day of placing the order. Very pleased with them. Larizia kept me informed through the process
1 June 2023
Unprompted review
Reply from Larizia
Hi,
Thank you for the review.
We're so glad you've enjoyed shopping with us and that you've found our service informative.
-Rachel.
Great service but the item was too…
Great service but the item was too small so I had to return it. Shipping and returns process was very smooth, will definitely shop with you again!
26 May 2023
Unprompted review
Reply from Larizia
Hi Lauren,
Thank you for your review.
We're glad you have enjoyed shopping with Larizia, and that you found our services easy to use.
We look forward to seeing you online with us again!
-Rachel.
Great website and service
Super fast shipping. Great promo. Very happy with my purchase and online shopping experience.
25 May 2023
Unprompted review
Reply from Larizia
Hi Risa,
Thank you for the review.
We're happy to hear you've enjoyed shopping with us and that you found the process easy!
-Rachel.
Fast shipping.
20 May 2023
Unprompted review
Reply from Larizia
Hi Lilly,
Thank you for the review.
We're glad you were happy with our shipping times.
-Rachel.
Reply from Larizia
Hi Nicola,
Thank you for your review.
We're happy to hear you've enjoyed shopping with Larizia and that you're happy with your new sandals!
-Rachel.
I ordered a coach bag for my birthday…
I ordered a coach bag for my birthday Wednesday around 5pm. And I got it the following morning 11am there wasn’t even time for a dispatching email I was so surprised. This company is trustworthy and the customer service is impeccable I had an issue with the way the courier delivered my item and I spoke to Rachel and she was very lovely the level of customer service again is what every company needs so thank you. Larizia never disappoints! Not to mention I am so in love with my bag despite how it was delivered.
1 June 2023
Unprompted review
Reply from Larizia
Hi Maureen,
Thank you for your review.
We're so glad we were able to give you a positive experience after the negative delivery of your item.
Your kind words really mean a lot to us!
-Rachel.
shoes come next day highly recommended
23 May 2023
Reply from Larizia
Hi Ash,
Thank you for the review.
We're glad you've enjoyed shopping with Larizia, and we hope you're enjoying your new trainers.
-Rachel.
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