Colissimo - La Poste Reviews 

Retrait dans un Relay pick up libre service, H24, simple et efficace, pas d'attente, livraison rapide.

My candle arrived broken, which can I happen, I accept. However, when asked the employees at La Poste, I’ve not received ‘even simple « we are sorry ». They told me « we don’t know what to do » and « we don’t guarantee that it arrives unbroken ». So following the logic, we send something but no guarantee it will arrive safe? 🙂

Expérience client désastreuse, une fois de plus:
Envoi d'un objet acheté sur Internet par Colissimo, aucune communication de Colissimo concernant le suivi de l'objet, puis découverte 2 jours plus tard que l'objet a soit-disant été livré dans ma boîte aux lettres. Je ne l'ai pas trouvé et ai créé un ticket d'incident (engagement de réponse sous 48 heures). Malheureusement, aucun retour 5 jours plus tard, et aucun moyen de tracker le numéro d'incident ou de relancer la Poste. Inacceptable, du pur amateurisme.

Very poor customer experience unfortunately, and that is not the first time this is happening:
I ordered from a online seller, was never contacted or updated by Colissimo about the parcel delivery process, only to find out from my online seller that it was supposed to have been delivered (which was not obviously)
I created a case to follow up 5 days ago, with 48hours answere commitment, but of course never was contacted by anyone. Moreover, it is simply impossible to follow up on this case number, whether by phone or online.

Fantastic service

I receive many packages from this company several times a month… I don’t recommend them they treat your stuff badly, they always leave it at a relay point saying that they’ve tried to attempt delivery but actually they didn’t. They just left a paper in your mailbox.

Horrible.
I've ordered 4 packages on Amazon.
2 are delivered via Amazon: 0 problem
2 are delivered via Colissimo, they don't find the address, they can't deliver...

I utilise Colissimo three to four times monthly. Each month, my parcel has a delay of one to two weeks, attributed to circumstances that remain unclear. Currently, Colissimo is my sole option; however, I will refrain from using their services again if alternatives become accessible.

Everything went fine and the package arrived ahead of time. Tracking is accurate and useful. I’m totally happy with the service.

I’m satisfied with ur service . Thank u , u do a great job . Always at the time , secure and sure !

My parcel arrived on time, and well packaged. The delivery man was very kind and put the parcel in my hallway as he could see I'd had an operation.

Do not bother using this service. Nine times out of 10, this service will fail you. Customer support should be dismantled and substituted with a robot as you would get more empathy from AI. The personnel are inefficient and useless. Parcel returned to me after 3 weeks with no explanation only ‘Wrong Address’. It is the CORRECT address. Lost €36 and still a parcel to delivery. Use a pigeon instead as they say.

Thank you! Was delivered fast and with attention.

Always arrives on time but if there is a delay for whatever reason I am always informed. I receive an email advising me if the delivery date every time. The delivery people are very friendly, efficient and helpful.

Malheureusement, si vous recherchez de la fiabilité et de l’efficacité, ce n’est pas le service à rechercher.
Nous avons beaucoup de livraisons, et Collissimo est le pire pour les colis endommagés et pour ceux qui décident de ne pas livrer à temps. C'est à tout moment de l'année, pas seulement pendant les périodes de vacances.
Très décevant, et les samedis sont les pires pour les livraisons annulées car ils ont des problèmes inévitables.

Unfortunately, if you want reliability and efficiency, this is not the service to seek out.
We have lots of deliveries, and Collissimo is the worst for damaging parcels and for deciding not to deliver on time. This is at any time of the year, not just at holiday times.
Very disappointing, and Saturdays are the worst for having deliveries cancelled as they have unavoidable problems.

The delivery was quick and the delivery man made sure that I recieve my parcel in hand. Iam glad that they even called me before delivering my package.

Although the packaging was slightly damaged the contents were in good order.

Super. Merci beaucoup! Professional!