DO NOT PURCHASE IF YOU HAVE NOT TRIED IT VERY UNCOMFORTABLE. I purchased this product a few days ago. Had to open the box to look at it and try. Because the box had seal on it saying if the "seal i... See more
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See what reviewers are saying
Led face mask. Bought online but then read so many negative reviews I was worried. I semt an email the same night snd expressed my concern and asked the order be cancelled and a refund be sent. T... See more
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE SHOCKING SERVICE. AS SOON AS YOU OPEN THE BOX YOU ARE NOT ABLE TO RETURN. ABSOLUTE CON !! I AM TAKING LEGAL ADVICE. MY ITEM HAS NOT BEEN USED OR TOUCHED IN A... See more
This light mask is obviously shipped from somewhere like Aliexpress, (the same one is on there for around £27). The Lanveza label is stuck onto the box as an afterthought. The instructions are laughab... See more
Company replied
Breach of guidelines
I have not yet used the product
I have not yet used the product, but made a mistake in the ordering. The company representative, Anastasia, immediately corrected my error. I have received the product and am excited to get started.
24 October 2022
Unprompted review
Reply from vatiro
Hi Becky,
Thank you for leaving feedback! We are glad to hear that Anastasia helped you quickly. We will ensure that she knows about your feedback.
We are also happy to hear that you are excited about the product. Should you have any questions, do not hesitate to contact us at help@lanveza.com
Ineffective product
Ineffective product. Having persisted with weekly use of this product for 3 months, it has failed to reduce my hair growth.
Unfortunately not covered by 90 day money back guarantee, as you have to take a photo of your hair regrowth every week to be eligible.
I'd say it's worth paying more for a higher powered branded device for home use - this one is cheaper but simply doesn't work.
19 October 2022
Unprompted review
Reply from vatiro
Hi Lisa,
Thank you for the review! We are very sorry to hear that you did not see any difference in hair growth.
There are several factors that could contribute to the laser hair removal sessions being less effective. It includes underlying health or hormone issues, skin & hair colour, skin sensitivities, not following after-care instructions, or not keeping to the treatment schedule.
If you are struggling to see results, we suggest that you could increase the intensity level or use the device 2 times a week (not more) if possible.
Rest assured that you are completely safe and covered by our 90 Day Money-Back Guarantee (https://lanveza.com/pages/lanveza-90-day-money-back-guarantee/).
Our IPL Handset has the strongest power which at-home IPL devices may have. If you check the energy and wavelength output of other brands, you can see that they are the same.
However, you are absolutely correct that we can not compare at-home IPL devices with the salon IPL lasers which cost much more expensive. At-home IPL Handset can not be as strong as salon IPL laser, because it would not be safe for the user.
I hope I was able to clarify things. Have a great day!
SCAM
Put my details in, it said that there had been an error. Almost did it twice but checked for confirmation. Almost did it twice but checked my bank and they had taken the money!!! Before sending me confirmation they said that it was waiting for me in my basket…for me to pay twice! I have asked for a refund and no response!! SCAM
1 September 2022
Unprompted review
Reply from vatiro
Hi Shannen,
Thank you for the review! Allow me to clarify your concerns.
Maximum response time to all the letters we receive is 24 hours. We responded to your email within that time frame confirming that the payment was successful and the order went through.
However, we understand your concerns and therefore we have looked into any possible issues on the website and we found out that the website was functioning normally at the time you placed the order.
Nevertheless, we will take into account your feedback to improve the ordering process for our clients.
I had a slight mixup with my order and…
I had a slight mixup with my order and Anastasia handled it perfectly and in a timely manner. Great customer service and product.
Would highly reccomend.
10 August 2022
Unprompted review
Reply from vatiro
Dear Jason,
Thank you for the review! We are happy to hear that Anastasia helped you out. Should you have any questions in future we will be happy to assist you as your satisfaction is very important for us! Have a great day!
BIG OLD SCAM!
I never leave reviews but whomever is running Lanveza.com is not only robbing people of their money but also giving out your personal information!! I realized pretty quickly upon ordering that it was not legit and despite trying to cancel it right away (which is impossible, btw) they informed me they could not (AKA would not.) I made peace with just being out of that money until this morning when I received a phone call from a woman asking me about her refund, like I was Lanveza’s customer service. She had accidentally double ordered their product and they instructed her to send the second one to my address, as though she was returning it directly to Lanveza. After she did, they promised to refund.They gave her my phone number to follow up, which she did after the lovely “Anastasia” (their alleged customer rep) told her that they didn’t receive the returned item and could not refund her. I’m appalled that they had the cahones to give out my name, address (the package was delivered personally to me, not to “Lanveza”) and phone number to another customer! I’ve already contacted the BBB and also plan to contact the FTC next.
STEER CLEAR of these “polite” scammers.
9 August 2022
Unprompted review
Reply from vatiro
Hi Rosalie,
Thank you for the review! First of all, I would like to personally apologise for this situation.
Allow me to explain what happened. One of our clients accidentally ordered 2 devices and they needed to return the extra one back to us. Unfortunately, they were given your address instead of our address as a place to return the device to. It was not done purposefully, it was a human factor mistake.
We give high importance to our clients personal information therefore we will conduct an investigation as to what happened and why it happened.
To confirm that it was not done on purpose, here is the tracking number for your order which we shipped from our warehouse after you’ve placed the order: 9261290278833716772246. Currently, your order is in transit.
We are sorry about this situation, please know that we’ve taken this situation seriously and are going to investigate very carefully.
My package got lost in transit
My package got lost in transit, I emailed customer support and got a quick, polite response that they would check. Turns out it got lost in transit and they promptly shipped me out a replacement even though it wasn’t their fault. Wonderful customer service. Can’t wait to try the product!
1 August 2022
Unprompted review
Reply from vatiro
Hi Destiny,
Thank you for your kind words! We appreciate your understanding in the matter of a lost parcel. We hope that your experience with our product will be fabulous.
Thank you again and have a great day!
I am totally useless when it comes to…
I am totally useless when it comes to ordering stuff on line and today I managed to over order by nearly £600. I was distraught to say the least as I don't have a clue about ordering on line
Clearly, but the assistant at the help support sorted it all back out for me quickly. Many thanks satisfied customer
18 July 2022
Unprompted review
Reply from vatiro
Hi Jody,
Thank you for the review! I am glad to hear we were able to help you. We appreciate your trust in our company and have a wonderful day!
Scam run away!!!
I wish I had read these reviews before ordering the device… I have received (late) the device and used it for 7 weeks, and it did not work at all! I received the green light to sent it back from the customer service, after sending pictures of before/after the use of the device for 6 weeks evidencing it did not work. The return address was a private address, which is a strong indication of a scam or illegitimate business. I sent it back and since they are totally ghosting me. The customer service last message was on 6/29 that they are sending the funds but I did not received anything and they are not answering calls and emails anymore….
Update
Thanks lanvaza for your answer but the dispute was closed beginning of June... Also, you were supposed to refund me the shipping cost and you did not.
Update 2
Thank you for confirming indeed the device was refunded interestingly after I wrote this review. However the shipping cost I have paid for the return were not refunded.
14 July 2022
Unprompted review
Reply from vatiro
Hi Valerie,
I am very sorry to hear this. Allow me to explain the situation.
The order was placed on 01/28/22 and shipped the next day on 01/29/22. It was delivered on 02/09/22 which is within the timeframe for delivery stated on our website (6-10 business days).
The conditions of the 90-day money back guarantee were met and we provided you with a return address. In the meanwhile the dispute was opened, and the money was frozen on the account until the dispute was resolved in Stripe. Then, the item was received back and we could not process your refund, because the dispute had been opened. The money was on hold and we did not have access to them. Therefore we needed to wait for the dispute to be resolved, which takes a long time, unfortunately.
At this point, the money was refunded. Please check your bank account to see if they returned.
I really hope I was able to clarify things!
UPDATE
Dear Valerie,
I would like to mention that we sent you our reply on 07/15/22 in which we let you know that the full refund was processed. Nevertheless, we will investigate as to why it took so long for the refund to be processed. However, I would also like to mention again that because of the dispute, we did not have access to your money and therefore could not process the refund until the dispute was closed.
At the moment, all money have been refunded including the shipping cost. Thank you!
Very professional
Very professional, super fast response , great dealing and fixing my issue
10 July 2022
Unprompted review
Reply from vatiro
Hi Patricia,
Thank you for your kind words! We were glad to help you!
Should you have any enquiries in future, do not hesitate to contact our Customer Support Team. Thank you!
DON'T DO IT
1 star since 0 does not exist. Changed my mind about purchase, and let them know within the hour of completing purchase. The product can't possibly be shipped yet and also as a customer you are legally entitled to a 14 day cooling off period. They refuse a refund. This is clearly a scam and i feel stupid for having fallen for it.
5 July 2022
Unprompted review
Reply from vatiro
Hi Gabriella,
I am very sorry to hear this. Allow me to explain why we do not cancel orders. We do not cancel orders, because information on them goes straight to our warehouse after placing an order. We act in the interests of our clients and therefore we want our clients to receive their orders as soon as possible. The policy allows us to process and ship orders much faster. That is why we do not cancel orders.
I hope I was able to clarify things, thank you!
AVOID!
AVOID!! I didn’t complete purchase, I didn’t click on complete as was bombarded with pop ups on webpage. But they processed the order regardless and took funds from my credit card.
No response to emails. I didn’t even technically order this. Consumer Contracts Regulations give 14 day right to cancel within the UK and their head office is in London. Item being shipped from China, I’ve already given my notice of right to cancel.
30 June 2022
Unprompted review
Reply from vatiro
Hi Charlotte,
I am very sorry to hear about this situation. However, I would like to say that it is impossible to complete a purchase without pressing the ‘check-out’ button. Our website is technically unable to do that.
To be sure, I have checked your correspondence with our Customer Support Team, and I can see that they replied to you within 24 hours of receiving your emails.
I can also see that you reached out to us after we had shipped your order. That is why we could not cancel it, unfortunately.
I hope I was able to clarify things, thank you!
I’ve never given a bad review in my life, but this experience was so terrible, I have to warn others.
I never intended to buy from them, but accidentally did (ok i know, dumb of me). I tried to cancel it before it shipped (never was emailed or told that it shipped) and when I reached out now they told me that it already shipped.
…ok I still want to cancel it, so they tell me it has to be unopened, returned within 1 day of receiving it, and costs $75 for a restocking fee. For an item I never wanted.
If you ever want to return it they will VERY rudely link you to their policies. They will not work with you.
I would never recommend buying from them. If you happen to buy anything from them, I sincerely hope you’re lucky enough to have it working perfectly.
28 June 2022
Unprompted review
Reply from vatiro
Hi Pattie,
I am very sorry to hear about this situation. In order to understand the situation better, we would like to clarify some things.
The order was placed on 06/20/2022 and then shipped on 06/22/2022. As I can see from your correspondence with our customer support team, we received your cancellation request on 06/25/2022, so by that time the order had already been in transit. This is the reason why we could not cancel your order.
Upon receiving the item, we received one more email from you expressing a wish to return the device. Our customer support team let you know the terms and conditions for the return, which are also stated on our website for everyone to see. However, your satisfaction is very important for us, therefore we will have a conversation with our customer support team about the way they conducted correspondence with you.
Thank you for taking your time to give us the feedback, we greatly appreciate it.
SCAM!!!!!
SCAM!!!!!! Waited long time for device (that was expected). When I got the device I immediately noticed the color chart was off and said that any shade after medium won’t work (confirmed by rep when contacted) but the website says it “works for all but the darkest skin tone”. When I told them I want to return they said I couldn’t because the package was opened (so I can’t even open the device to see if it’s correct before returning????). I tried to return within 3 days UNUSED. They also charge $75 to return. If you’re looking for a company to just take your money and dip Lanveza is for you. Save your money and invest in a different device.
21 June 2022
Unprompted review
Reply from vatiro
Hi Nicole,
I am very sorry to hear this. The skin tone chart and our FAQs are stated on the website for everyone to see. We are very transparent in this matter.
The procedure of the return was according to our Terms and Conditions (https://lanveza.com/terms-and-conditions/). Unfortunately, your order was opened which does not meet the return criteria.
I am very sorry if you had a negative experience with us. Please let us know if there is anything else we could help you with. Thank you.
NO...NO...NO...NO
NO...NO...NO...NO. do not buy this product. It does not work. I tried it as instructed on the highest setting and watched videos about it to make sure I use it properly and it did not work.
Now I am trying to return it and the company is not having it . They put so many stipulations on the return requirements that they know already they will not return your items !!!!!!! DO NOT BUY
14 May 2022
Unprompted review
Reply from vatiro
Hi there,
I am very sorry to hear about it.
There are several factors that could contribute to the laser hair removal sessions being less effective. It includes underlying health or hormone issues, skin & hair colour, skin sensitivities, not following after-care instructions, or not keeping to the treatment schedule.
Could you please let us know your name / order number so that we could help you?
We look forward to your response.
This doesn’t work
This doesn’t work. I’ve been using for 12 weeks on light skin/dark hair and have had NO results. Not only that it is a pain to use because the machine is so slow it takes me hours to do my legs, underarms, bikini and upper lip. And please read their satisfaction guarantee because it is very specific to what you have to do to be able to return it. Do yourself a favor and get a name brand.
10 April 2022
Unprompted review
Reply from vatiro
Hi Angely,
I am very sorry to hear this. There are several factors that could contribute to the laser hair removal sessions being less effective. It includes underlying health or hormone issues, skin & hair colour, skin sensitivities, not following after-care instructions, or not keeping to the treatment schedule.
For each person it takes a different amount of time to see a significant difference. If you are struggling to see the results, we recommend that you increase the intensity level or use the device 2 times a week (not more) if possible.
All of the purchases made with us are under Lanveza 90 Day Money-Back Guarantee. Please know that our return terms and conditions are on the website for everyone to see, and our clients are completely protected and covered by it.
I hope I was able to clarify things, if you have any more questions or concerns please let me know!
Good customer service
Customer service got back to me promptly letting me know they will be sending me a replacement. They were good on their word. Now just hoping I have success with my new product.
21 March 2022
Unprompted review
Reply from vatiro
Dear Abbey,
Please accept our apologies for this situation. The delay was caused by the current global situation with COVID-19.
We confirm that the replacement was shipped and soon will be delivered to you. Thank you for your patience and understanding!
Good customer service experience
I have not received my product yet do I co tacted customer service. They're plied very promptly with all the information I needed regarding my order. Can't wait for it to arrive.
4 March 2022
Unprompted review
Reply from vatiro
Hi Samantha,
Thank you for your kind words! It is great to know you liked our Customer Service and we hope you will enjoy the product.
So far still waiting. I ordered one and a half mos ago and…
I ordered one and a half mos ago and now I got an email that it’s delivered. I have video surveillance and checked the time it says it was delivered and no one came to deliver. I emailed over a week ago and no response. I spent over $100 and I’m not receiving the product or an answer. No help at all. ???????
27 February 2022
Unprompted review
Reply from vatiro
Hi Judy,
Thank you for the review! As an honest company we would like to show openly that we have been corresponding with you and answering all of your emails.
Here you can find the screenshots of our correspondence: https://imgur.com/a/zJoIFyy
We hope that we were able to clarify things, we will do our best to resolve any problems you may have as soon as possible. Thank you!
Great customer service
Great customer service.
I had an inquiry that was resolved quickly, politely and completely.
Very satisfied.
23 February 2022
Unprompted review
Reply from vatiro
Hi Madisen,
Thank you for your kind words, we really appreciate it! Should you have any other inquiries in future, we will be happy to address them!
I received the device and it was defective…
I received the device and it was defective. The unit wouldn’t flash after the second flash. Customer service was quick to respond and asked me to send a video to them to prove it wasn’t working which I did. I asked for a refund but they only wanted to send a replacement and offered to send two attachments for free. Which I agreed to . I really hope the unit works or I will be very disappointed!
13 February 2022
Unprompted review
Reply from vatiro
Hi Laura,
In case of any damaged products, or if the device you received is not living up to your standards, please know that you are completely covered by our warranty policy which implies a replacement.
Thank you for the review, should you have any questions in future we will be happy to assist you as your satisfaction is very important for us!
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