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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often noting it offers better value than larger stores. The staff are frequently highlighted for being helpful, friendly, and knowledgeable, providing excellent service from start to finish. Many people appreciate the fast and efficient delivery service, with drivers often placing items exactly where requested. The products themselves are generally considered to be of good quality, meeting customer expectations. However, some customers experienced issues with damaged materials upon delivery or incorrect products being sent. A few other people also felt that the delivery process was not as smooth as expected, with some items not being delivered on pallets or requiring customers to handle heavy bags themselves.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and knowledge of... See more

Price

Reviewers mention positive feedback about price, with many customers consistently praising the competitive... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of goods and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great prices (most important) way better value than the big box stores. Staff are friendly and knowledgeable, the new building is a great boost to the site. Plenty of parking and a huge and beautiful... See more

Rated 5 out of 5 stars

Great company to deal with, competativly priced, all the staff are really helpfull, who needs B&Q when we have such a great local builders merchant right on our door step. I always recommend Landscape... See more

Rated 5 out of 5 stars

My order must have been the last one the lorry,was thinking it wasn't going to arrive even after a phone call to landscape world office confirmed it would arrive.lorry turned up at 8:40 in the evening... See more

Rated 5 out of 5 stars

Fastest delivery of any product I have ordered online, ordered a bulk bag of gravel 10.30pm It was delivered at 9.30am the next day.( I didn't choose next day delivery, just standard delivery) The... See more


Company details

  1. Landscaping Supply Store

Written by the company

We are a specialist paving and landscaping centre based in Widnes, Cheshire and are proud to have one of the largest paving display areas in the north of England, which we regularly update with new styles and colours. You can also shop online with us at www.landscapeworld.co.uk, with both local and national delivery available. We also offer a click & collect service, and aim to have your order processed and ready within 2 hours. Whether you’re looking for a modern, contemporary patio or a hardwearing, durable driveway, we have the products and the specialist knowledge to help create the perfect paved space. As a family owned business, we have been caring for our customers for over 35 years, and are dedicated to providing the highest quality products for you and your landscaping projects. All of our natural stone is CE marked, which means it has been tested for its suitability of performance in areas of strength, hardness, porosity and durability. We carefully select products that are of consistently high quality; we avoid ‘end of line,’ old stock or lower grade Indian stone. All of our Indian stone is ethically sourced and processed to the strict standards of the Ethical Trading Initiative (ETI) ensuring no child labour is used, fair wages are paid and there is a safe workplace.


Contact info

4.8

Excellent

TrustScore 5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best Builders Merchant around.

Great prices (most important) way better value than the big box stores. Staff are friendly and knowledgeable, the new building is a great boost to the site. Plenty of parking and a huge and beautiful display suite for paving. Nicely situated next to the mersey gateway bridge and delivery was kn time. Amazing company!

1 October 2025
Rated 5 out of 5 stars

Landscape World - give them a visit

I knew what I was looking for so decided to give them a visit to check out their golden gravel and limestone grit. Their prices were very competitive but I didn't want to sacrifice quality.
There was no need to worry. Everything was spot on and I subsequently ordered online.
Delivery was next day and I was surprised how full their bulk bags were.
With the job done I had a full bag of the grit left so I gave them a ring and they were happy to collect it for me which was much appreciated as it avoided the need for me to dispose of it.
I would definitely recommend Landscape World.
RTM, Warrington

18 September 2025
Rated 1 out of 5 stars

Don’t use this company

Expensive delivery costs which took 2 weeks and then wrong product delivered but they’re not willing to send correct product.

23 September 2025
Landscape World logo

Reply from Landscape World

Thank you for taking the time to leave a review — we do appreciate all feedback, even when it’s not positive. However, there are a few key details that were not mentioned in your comments which we’d like to clarify.

You placed your order with us at 15:04 on September 22nd, and it was dispatched the following day via our courier. Your order was delivered on September 29th — a total of four working days later, not two weeks as stated.

You ordered a bulk bag of 20–30mm pebbles, which is exactly what was sent. You later contacted us to say you were unhappy with the size of some of the stones, and we explained that the product supplied matched your order and there may be some gravel that where bigger or smaller due to the product being natural stone. Unfortunately, there is no alternative product available to exchange in this case.

Regarding the delivery charge, please consider that you are located over 200 miles from our depot — we believe £49.20 is a very fair rate given the distance involved.

I did try to call you to discuss this further, but unfortunately the call was ended abruptly. As a family-run business, we take all feedback seriously, as it reflects both our family and the hard work we put into our business. That’s why we’re proud to maintain excellent ratings on both Trustpilot and Google.
Kind regards,

James

Landscape World

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery and fantastic product

29 August 2025
Landscape World logo

Reply from Landscape World

Thank you for your great feedback! We're really glad you were happy with the communication, speedy delivery, and quality of the product. We appreciate your support and look forward to helping you again!

Thanks,
James

Rated 5 out of 5 stars

Great family run company to deal with

Great family run company to deal with, every interaction I have had with a landscape world member of staff has been pleasant and professional, good proces and quick delivery. Driver put the ton bags exactly where i wanted. would highly recommend them

23 August 2025
Landscape World logo

Reply from Landscape World

Thank you so much for your wonderful feedback! We're really proud to be a family-run company, and it’s great to hear you’ve had such positive experiences with our team. We’re glad you were happy with the prices, quick delivery, and that the driver placed everything just where you needed it. Your recommendation means a lot to us!

Thanks,
James

Rated 5 out of 5 stars

A professional and efficient experience

Landscape World have been excellent. I used them to work on both my front and back gardens. I made several orders, which were all delivered promptly. They rang me ahead of time to ensure I was available for delivery or took instructions for where the order should be placed. They are also very competitively priced! My garden looks great now, many thanks!

28 August 2025
Rated 5 out of 5 stars

Excellent company

Excellent company, and top materials and delivery !

18 August 2025
Landscape World logo

Reply from Landscape World

Thank you for your kind words! We’re delighted to hear you were happy with our materials and delivery. We really appreciate your support and look forward to helping you again.

Thanks,
James

Rated 5 out of 5 stars

Great range of products

Great web site, easy to navigate 👍

24 July 2025
Landscape World logo

Reply from Landscape World

Thank you for your feedback! We're glad to hear you found our website easy to navigate. We appreciate your support and look forward to helping you again.

Thanks,
James

Rated 5 out of 5 stars

Great price,fast delivery

Great price,fast delivery, driver was super helpful, better value than anywhere else for the same thing. Will be using again.

30 July 2025
Landscape World logo

Reply from Landscape World

Thank you so much for your fantastic feedback! We're thrilled to hear you were happy with our prices, fast delivery, and helpful driver — and it’s great to know you found such good value with us. We really appreciate your support and look forward to helping you again soon!

Thanks,
James

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