Lance - Freelance Banking 

I love lance they are very prompt on getting back to you on all your concerns and it’s tough with most banks not lance they help you anyway possible thanks lance

Love the idea money transfers take way to long

She was very helpful an responded very fast

Can't activate card and I've let customer support know. The phone number has been busy over 24 hours

I lost my wallet and I requested for a new card and all they’ve done is given me different phone numbers of other departments that you either can’t get through to talk to anyone or that don’t help you at all and just try to give you another phone number to be able to get a new card but it’s just the old round around. I’m very disappointed ☹️

I love LANCE!!!!!!!!!!!!!!!!!!¡

The services are great, however, we need for you to add check deposits as a value added service. Our clients write us checks once in a while.

Slow transfer and no customer support. Waste of time. As soon as my deposit shows up I’m closing

Card works on everything except zelle

Good still gotta try ir

Im truly gratefyl to have found this. I wss lost until i started using Lance mobile app

I haven't been this frustrated with a bank is well over a decade. Have you ever reached out to customer support and asked for help in understanding something and the representative repeats verbatim what is written on the website, advertisement, or support (knowledge) center? This was my experience. I couldn't get clarity about the stacks. After chatting for about 15 to 20 minutes while having to wait a few minutes in between for each response, I was asked if I wanted to set up an onboarding phone call. It was too late, I was frustrated. In addition to that, I wanted to know how long it would take for my money to be transferred to my other bank account since that is what I thought I did when I received my paycheck. I was told that it takes 5 days. Ok. No heads up? You won't be able to find that info anywhere. So I waited 5 days but still no payment. I decided to go back and check Lance and discovered that I actually didn't transfer any money to myself at all. So why am I giving a 1 star to Lance? Because there is a disconnect between their instructions on how to use it and what's actually happening with your money. I recall asking about the taxes because no taxes were taken out. You have to do that manually or calculate it manually then transfer it to a stack. I could be wrong about it but I am giving a 1-star because things were not clear and I literally have nothing but anger because of what happened and how things went. It was a very unpleasant experience that messed me up financially and put me in a bind. What they offer, you can do with your own bank. Maybe I'm still upset about what happened but these days the customer's experience is everything and I felt like the Lance support team didn't care about that process.

Solid banking app I have no complaints at all.

I really wanted to love Lance, especially the stacks, but when I signed up and paid for the Pro account the invoicing option was not yet available. Yes, I can invoice through separate platforms, but if that is the case I will stick with current FinTech Bank.

I will say the customer service team has been AMAZING! Anytime I've had questions (and I've definitely had a few) they were kind, courteous and responded within minutes. I was very impressed! Additionally, they promptly refunded my Pro account fee.

For now, I left the account open with a few bucks in it hoping they get all their features together soon. I am more than happy to take another look.