Lancashire Lighting Reviews 

AVOID AT ALL COSTS!! Wrong items arrived and there is no customer service!! Phone number doesn't work, emails go unanswered and chat doesn't respond. Items returned in the hope of a refund but no response. Also spent so long trying to resolve the issue that PayPal refused a refund as it over 30 days.

Still awaiting delivery of items listed as in stock weeks beyond the estimated delivery date. No updates received or any response to a follow email enquiry. Poor service and communication.

Ordered and paid for product on 10/2/26 with 2-3 days delivery.
still not received on 24/2/26 and company has not responded to my emails. Tried several times to call their number but its always engaged.

I have had no notification that my order has been sent. No replies to my emails. Constant engaged tone on 0330 number. Message that there will be no reply on 0151 number. I have therefore cancelled the order and will shop elsewhere.

BEFORE YOU BUY FROM THIS COMPANY!!!
Please TRY calling Lancashire lighting on their only phone line on 03330063400!!

It has been permanently engaged for the past eight weeks now!

I bought three identical lights for over £400. One light developed a fault. After giving up on calling, I gave a try to the chat. It was not straight forward but eventually I was given a return label and returning was straight forward.
The fixed light was returned to me in about 2 weeks and an electrician arrived to re-fit it. When tested, the light did not accept commands from the remote controller.

The phone line being continually engaged I tried the chat with the electrician waiting. Half way through the chat it broke down and the line where you type disappeared from the screen.
The chat reverted to a send e-mail window. Character limits were not shown and half the typed message was lost when the send button was pressed. Two hours later no answer. Light not fitted. Electrician has left. Case ongoing!
Last night the second of the three lights developed a loud noise when dimmed and now sounds like a ceiling fan when dimmed. Case ongoing!

Never received product

I bought several times from Lanscashire Lighting. The website could be better and easier to use, but they have a vast array of lighting goods. I've always been happy with the quality.
what I value is the fact that they ship promptly and I always receive the goods within a couple of days of ordering.

This is the worst company i have ever dealt with. I received my wall lights and they were badly damaged so I tried calling them several times and no answer just says busy, another line saying having problems with phones. Emailed several times and no reply, chat on line surprise surprise NO answer. So it’s time for consumer protection.

Very quick service from this company.

Hi I ordered wall lights and paid 2/3 days delivery charge on 21/1/26 I have still not received my wall lights? It is now 29/1/26, spoke to a chat online and told them about it and said I was not happy, they said they were being dispatched today because they had been unable to find them in the warehouse, said this is not my problem I have paid for a service I have not received and they shut the chat. Here’s hoping they arrive tomorrow and that I get my postage back.

Soo, I ordered 2 product's from them, which turned out to be out of stock,, which they emailed me explaining this on the Friday,,, 2 days after ordering ( even though delivery was supposed to be 2 - 3 days) and it is now Wednesday the following week & I still haven't even received any rely email from them, let alone spoken about having my money back. Though, of course, they were quick enough to take it. Really not good service

Great products, easy to order with swift delivery. Thank you.

The product was in polystyrene which was not properly made and was sticky and made a dreadful mess when the package was opened. The light was faulty and sparked and buzzed and smoke rose from the top while the light flashed on and off. I wrote to you immediately to point this out. That was over a week ago and I have had no response. I cannot recommend you and feel I have made a mistake in choosing to buy from you.

The light I ordered has 3 glass domes in pink, I was sent 2 pink one black, no reply to emails, web chats and telephone line constantly engaged.

I never received my items. I emailed customer support and never recieved a reply. I never received a refund. DO NOT order from this company. Absolute cowboys

Wanted a specific lighting to match some we already had. Tried several outlets higher up the search engine only for them to show inventory that didn’t exist and cancel order. Full marks to Lancashire for accurate availability and swift dispatch.

Arrived in good time and exactly as ordered

Ordered on 28 August and still have not received dispatch notice almost 3 weeks later. One phone line is constantly engaged, another goes to a recorded message saying they are unable to take calls and to contact them via email or their website, neither of which respond. Going through PayPal resolution service and ordering elsewhere as these are needed for a job that starts on Monday.

A very quick and efficient ordering service.