I ordered some hanging lamps but the diameter was not mentioned in the description. The lamps are very nice but huge, bigger than presented in the pictures. I had to return them unfortunately.
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Everything worked out fine so far. One of the lamps in the package was broken and the “reklamation” process was easy. Still waiting for the replacement to arrive, but I’m overall satisfied.
I found a replacement on this site for an 8 year old light - price was good, purchase was easy, delivery was fast- the light fits the old mounting holes!!
Once I chose the lamp (your selection is enormous), the ordering process was easy and fast. It was shipped by the next day and delivered ahead of ETA. I've used Lampenwelt several times during our... See more
Company details
Written by the company
Lampenwelt.at ist der größte Online-Pure-Player für Licht und Beleuchtung in Europa. Wir stehen für herausragenden Kundenservice und bieten die ganze Welt der Beleuchtung an einem Ort – mit über 400 Marken und mehr als 50.000 Produkten. Ob beim Frühstück, bei der Arbeit, bei geselligen Abenden oder auf dem Sofa: Beleuchtung ist für unser Leben unverzichtbar. Licht spendet Helligkeit, kreiert eine besondere Stimmung und erzeugt Emotionen. Es unterstützt unseren Alltag und sorgt für mehr Sicherheit. Bei Lampenwelt erhalten Sie einen exzellenten Beratungsservice und eine professionelle Fachberatung - auch für Geschäftskunden. Sie können zudem zwischen flexiblen Zahlungsarten von Rechnung bis Amazon Pay wählen und profitieren von einer schnellen Lieferung.
Written by the company
Unsere Geld-zurück-Garantie
30 Tage Rückversand und Geld-zurück-Garantie
Bei Lampenwelt bieten wir Ihnen zusätzlich zum gesetzlichen 14-tägigen Widerrufsrecht für die anschließenden 16 Tage eine freiwillige Geld-zurück-Garantie. Sie können dadurch von uns erhaltene Ware innerhalb von 30 Tagen an uns retournieren.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- +43 1 38 59 172
- info@lampenwelt.at
- lampenwelt.at
4.4
Excellent
10K reviews
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3 from 4 orders where damaged
3 from 4 orders where damaged due to bad packaging. No protection inside, no fragile sticker even if Glas is inside
15 August 2024
Reply from Lampenwelt.at
Dear customer,
It is a great pity to read that the delivery of your desired lights was damaged and we politely apologise for the inconvenience caused.
We can see from your customer account that we have already been able to create your complaint order and that we will be happy to replace the desired part of the goods free of charge.
Please contact us if you still have any specific questions. We are here for you at any time.
We wish you a pleasant week and look forward to welcoming you back as our customer soon.
Best regards
Your Lampenwelt team
Top Service.
20 June 2024
Great service!
6 May 2024
Highly recommended
Well described products, well packed and speedy delivery. Overall excellent service!
8 April 2024
jl20420
Quick deliver, very well packed so lamp was untouched, everything as in the description.
12 March 2024
Alles hat gut funktioniert!!
19 February 2024
Everything was smooth and on time
4 December 2023
I have no idea where my package is
I have no idea where my package is. It says online that I was not available at home and its been a full day, the have not updated the status of the package e.g. where to pick it up?
7 December 2023
Reply from Lampenwelt.at
Dear customer,
Thank you for taking the time to leave a review. We are sorry to hear that you had an unpleasant experience.
Please feel free to contact our customer service team. We are committed to finding a good solution and are here to help.
We wish you a great day.
Best regards, Your Lampenwelt.at-team
Quality and logistics on a high level
10 November 2023
DPD took my parcel and Lampenwelt did…
DPD took my parcel and Lampenwelt did not help me trace it and could not provide me any info on the package tracking
3 November 2023
Reply from Lampenwelt.at
Dear Customer,
first of all we like to thank you for taking your time, to rate us.
If there have been any troubles in the delivery, dont hestitate to contact our customer service.
Smetimes it can happen, that even our tracking system, which is similar to the one you can use as customer, doesn't work correctly, so we cant provide you any datas.
If a parcel gets lost or takes too long to reach you, please contact us, so we can find a solution for you.
We like to wish you a nice day and hope to see you soon in our Shop.
Kind regards
Your Lampenwelt.at Customer Service
Shipping cost for a super slowly delivery!
I'm still waiting for the delivery. Don't understand why is It taking so much time! I would not recommend it.
6 November 2023
Reply from Lampenwelt.at
Dear customer,
Your feedback is very important to us and we thank you for it.
We have just contacted you with further information about your delivery.
We wish you a pleasant day.
With kind regards
Your Lampenwelt.at team
Change courier if you want to survive as a company!
Your offer is very good, prices excellent, but you are using the worse on Earth courier service!!! Your package did not arrived to me yet, because they informed me that adress was not found!? In Vienna city centre! It is equally bizzare and frustrating. And who knows when I can get my package!?
20 October 2023
Reply from Lampenwelt.at
Dear Customer,
Thank you for your review.
We will be happy to contact you in a separate e-mail.
With kind regards
Your Lampenwelt.at-Team
Beautiful lights☆☆☆
21 June 2023
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