La Moda UK Reviews 

I had no idea what to expect when I ordered a few pairs of shoes after being served instagram ads from this company. I knew I was taking a risk ordering such high heels overseas, but so far, every time I’ve worn my shoes from La Moda, they’ve been perfect. They are a great quality, and I’m already considering another pair that I should have bought with my first order.

For shipping from overseas, my shoes arrived quickly and with minimal packaging/effective packaging.

Hi Guys, I need to say I feel lucky as I received my boots in perfect order, fit and quality very good, despite having seen terrible reviews after ordering them and got very anxious! Seems a shame for Lamoda as their products are good. Thankfully I don't need to return mine for a refund. I hope they sort out everyone else's requests.

I am extremely disappointed with my experience with this company. Their behaviour is disgusting!

My order was supposed to arrive the next day, however, as one item was on ‘pre-order’, I did not receive my order until December 27th. I ordered on November 24th.

I had received the wrong pair of shoes.

I have reached out to the company on multiple occasions, and sent them a written letter, stating that as per the Consumer Rights Act, I require the correct item to be delivered, or a refund. They are refusing to issue me with a refund. They are stating that I need to pay to return the wrong item that has been delivered, before they will process a refund.

I should not have to pay to return this item, or take time out of my day to do so. I am within my legal rights to receive a refund for goods not delivered.

Their responses to my e-mails are disgusting, even after sending a formal letter explaining that I will be issuing proceedings. They simply state the same thing over and over again, even after being made aware of your legal rights! It is unbelievable!

The customer service is disgusting, and ignoring someone’s legal and moral rights is quite simply inhumane.

Profiting from exploiting your vulnerable customers! You should be ashamed of yourselves!

I have now opened up a PayPal claim, so fortunately I will be able to receive a refund, as any one in their right minds would disagree with them.

Don't bother! Order not arrived and no answer from them anywhere. Reported to trading standards!

I returned my order #000011080 (bad fit, bad quality). Items were received on 28th Nov. (Collect+ LRADYD5). As per your policy, refunds take 5-7 business days after items are received. 16 business days have passed and I still haven't got my money back. WHEN WILL I GET MY REFUND? You rarely get back to emails and when you do, it's a lie or an excuse like the items are in your depot and need to get to another warehouse. I shouldn't have to wait because of the inefficiency of your internal processes. You got the products back, just give me my money back!!! I'm going to report to Citizens Advice and Ombudsman Services if this doesn't get solved before the end of the year. STOP STEALING PEOPLE'S MONEY!!!

AVOID!!!

Returned my order (tracked so I know they have it) still no refund, and will not respond to ANY forms of contact. It’s a scam

Scam. I ordered next day delivery and they still haven't arrived. I have emailed, instagrammed and Facebook messaged Lamoda and the team DO NOT CARE. Haven't heard ANYTHING from them. I am absolutely gutted that they have my £50. I have reported them to trading standards and sent this trustpilot across. Con artists. PLEASE PLEASE PLEASE AVOID.

It is getting ridiculous now!. Got my boots on Friday the 23rd of September, it would not zip up my calves, I couldn't even walk in it, I put the one boot straight back in the box and returned, and requested a refund. By 5th of October I emailed as still no refund, they said apparently the boots were scratched?! which I'm not sure how considering I couldn't walk in them and only tried on one? Anyway they said they would issue the refund, no refund, emailed again, they said apologies it wasn't marked right in the system and I should receive it soon..... basically it is now the 5th of December! and I STILL have not received my refund, I have sent multiple emails in the past two weeks and no response. Last email I got they were going to speak to finance? that was on the 20th of November. Customer service is awful! I just want my money back ....

I returned two pairs of heels on the 15th of November and have not received my refund, i have had 0 replies to emails regarding my refund but funnily enough they replied a few weeks back within 1 day when i was considering buying an item. They know exactly what they are doing, i am currently £80 down and have no way of getting through to them, will be taking it further now. AVOID!!

Shoes have been shipped as of the 9th November, Evri has confirmed they have not received the order, nothing from Lamoda via email or Fbook, the shoes I pre ordered are out on the website but absolutely no updates regarding delivery. So now I'm feeling anxious that I've essentially wasted my money. I'm absolutely stuck and down a chunk of money for 2 pairs of shoes that are lost. UPDATE lamoda have the nerve and ignorance to ask for my details here but now have ignored 4 emails, facebook messages and two online disputes. REFUND NOW.

I bought two pairs of boots on 19th October for my daughter and returned them on 26th October by collect plus. It’s two weeks and I’ve not received my money I’ve written numerous emails and no response. I want my money back. The boots didn’t fit and are unworn sent back in original packaging.

I might be a bit quick with this review but after reading the other reviews I'm concerned as when i ordered it was supposed to be next day dispach. The date was last May ??? I'm not getting a reply to my emails and worried I'm going to lose my money

Ordered two pairs of boots 3 months ago, yet to receive them, one pair was dispatched and magically got lost in the post. Nobody in their customer service team ever gets back to you. I’m wanting a refund but nobody will reply to my emails. Have been left with no choice but to file a claim with the small claims court to recoop my money. This company is nothing less then a common thief parading as a company. Avoid at all costs

Bought one pair of boots on the 15th sept, dispatch for the 30th sept. Hadn't heard anything by 5th oct so I contacted them when they told me the new dispatch was for 25th oct.
A second pair of boots (ordered size 6) came as a 4 and I had to pay for them to be sent back and swapped.
Still waiting on a third pair to be refunded.

Honestly wouldn't bother wasting your time ordering from them. Customer service is shocking.

Fraud!!!!!
they are thieves!! do not order from
here!! They took my money and them they ghosted me!!! Seriously, DO NOT ORDER FROM HERE!!!!!

Do not use this company. They have been incessantly texting my house phone promotions every single day at 10/11pm every single night. They REFUSE to acknowledge my emails begging them to stop. It is harassment. My house phone is constantly ringing at all hours of the night. They will not respond to me or delete my details. It’s like a form of torture. I haven’t even bought from them for the past 7 or so years, and judging by the extremely poor reviews no one should.

Worst customer service of all time. I have a mistake when writing the address, no cancel the order option nor modify the shipping address. Send an email explaining the situation only 2 minutes after the order got no response for a day after sending many other mails. After two days, I finally got mailed back, they told me that if I can send the right address they could modify it. Literraly 3 minutes after the mail I sent the right address. The next day I received a mail saying that my order has been shipped but the address is still wrong. I send an email, but of course, no answer. After some days I decide to re-order the boots, this time with the right address, and buy the FedEx shipping priority (supposed to be 1-2 working days) it's been a week I don't know where both my orders are, and I can't track them, They don't respond and I have lost 100 euros. Plus I got a mail asking me to pay 30 euros more because of non-EU shipping while it was not mentioned on the website that they could ask this. Terrible.

I ordered a pair of boots, wore them once and both of the heels started to come away. I only wore them for about an hour and changed because I didn’t want to have an accident. Contacted customer services and was instructed to send them back. I sent them back a month ago and only after a month of consistently chasing them have I been informed a refund request was processed today so now I should get my refund hopefully within 14 days. Even though I was sent faulty shoes and they tell you 10-14 days for a refund from when you return them. What terrible experience, I really wouldn’t be surprised if I never see my refund.

Boots broke after being worn only a few times. The sole came totally off.

In November I bought two pairs of boots and they did not arrive, after a long wait in May I put a negative review here and then the Lamoda team contacted me and very quickly they returned my money. I put 4 stars because I had to fight a lot for the refund but once they contacted me everything was very fast.