La Mansio Reviews 267

I am a bag collector. I have the entire Laflore range, in multiple colours. So I decided to take the plunge and order a mega pack of the Grand for myself, which arrived intact, and days after a cork version as a present for my sister. The box showed up completely smashed, as so was the bag. With the bottoms and the side completely broken and removed from its original structure. I will admit that getting a hold of customer service was indeed a challenge. After a few conversations, I understood that the company is currently undergoing their mass shipment to backers, making the response process considerably slower than usual. I have provided my honest eedback and hope my next experience is very dissimilar than the last.
The replacement bag is being sent, with an upgraded pack as a goodwill gesture, which is appreciated.
The bag itself is indeed lovely but heavier than I expected. Not due to poor product spec information, but due to the fact that I am now used to lighter products such as Cork.
Hopefully I won't have any more issues moving forward.

I have had my bag for over 2 years with daily use. It is elegant and covers most of what I need to carry. I have received compliments and questions about where to buy.
The compact cube is a nice extension, but I have not used the photo bag or PC sleeve.

But the main zippers broke - the first one only after some months, and the second when I had fixed that one. The support from La Mansio was not satisfying - I did not get any refund and the dialogue took a lot of time. But the bag is nice, so I went to a tailor and got it fixed for my own expense.

I got the Grand & Air. Love mine! Worth every penny and the accessories are so smart. So glad I got in on the Kickstarter. Absolutely the best. I travel for work and this is the most stylish, professional, and functional bag I have ever owned. Every courthouse I have walked into since purchasing someone has commented on this bag and asked me where I got it. A 10/10 for sure!

I experienced a great customer support, open, trustworthy and quick responses even on weekend.

I am one of the backers on Kickstarter. It took a bit longer but they delivered what they promised and I am very happy with my bag!! Also customer support replied to my e-mails within a day. Good job!

The bag I received does not appear to be leather; the hardware is very lightweight and zippers feel like they will not last; the backpack attachments are back to front, so when in backpack mode, the opening to the backpack will be upside down; the compression and insulated insert are very small and won’t fit anything of substance (e.g. a camera or change of clothes); and overall the bag is actually really heavy.
The bag is not worth the price paid.
I do not recommend purchasing from this company, not only is the bag very poor quality, and not worth the price, but the company will not put any of the issues right, and has actively scammed Kickstarter backers on the price of the bag and shipping (bags have been available online for less than on Kickstarter for months).

I have a first edition from the kickstarter campaign! I was on Instagram recently and saw a promo ad for La Mansio! So happy the company is doing well! It's a beautiful bag! A friend noticed it while visiting me and she LOVED it! I'm looking forward to purchasing more bags in the future!

-Monique Gibson

I got the Air which is part of their latest collection. I got the full pack and definitely recommend opting for it if you are getting it for your laptop.

There is no laptop compartment otherwise, so the laptop case is essential. I’ve used it inside and also separately as a bag, so that’s one of my favorite features because the laptop case comes with its own pockets, so sometimes it’s more than enough to carry on its own.

Perhaps the Grand would’ve been better for travel, but so far I’ve used the expandable pocket when I needed to fit a couple more things.

I also had the previous generation named One and a couple of weeks ago I received the new Grand!

It really is a huge improvement! The zippers run super smooth, and I’ve found the expandable pocket to be a lifesaver with gym clothes.

The shoes and wet clothes fit perfectly and also keep the wet stuff separate from the rest.

I was one of the backers in their Grand and Air campaign and all I can say is that my wife loved the concept as well as the quality.

Yes, it did take a while to arrive, but being a Kickstarter campaign, it was expected. I was a bit worried to be honest because there were so many reviews, but yea I’m glad I didn’t listen because it was all worth the wait.

You'd think a company that ends their posts with a chipper "We're just an email away!" signoff would actually answer emails, but this one does not. They pretend to be a new Kickstarter business but have actually run nine campaigns and their indifference to customer service OR quality of product OR honesty in their campaign promises is deliberate. Spend your money at a reputable company that makes solid products, not on that abuses its platform and customers. I still have no bag and zero responses to emails even though they claimed to be finishing the shipping process and would be catching up on emails within a week (that was 13 days ago).

Their preferred response seems to be claiming that they reached out several times, so just know that if they write that in response to this, it's another lie.

I’ve been looking for a bag like the Grand & Air for years and after the first 3 weeks of using it, I can say that it fills 90% of my needs, which is a loooot more than I can say for all my other 15+ bags.

I’ve been using it for more or less a week and aaaaabsolutely in love with it so far.

I will make sure to get back with a more in depth review after a few months.

An all-in-one solution! Wohooo

For those of us that always want to fit one more thing, I can firmly say that the Grand is the bag we’ve been looking for.

I wish I could’ve received it in December, but none the less, it’s here now and I am making the most of it.

Today I received my 2nd La Mansio!

I had so many positive experiences with my One that I decided to join the second Kickstarter campaign.

The Grand comes with all the improvements that I would've like to see in the first generation. It's clear that they took all the feedback and made an even better bag this time around.

Beat bag I ever had! The delivery was fast and the customer support was extremely helpful!🩷

Just received my Air bag today and the waiting was worth it. I love it!❤️

Love the bag, fits all i need and i get tons of compliments for it! Shipping took a while but it was worth it 10 out of 10 🙌👏👏👏

I ordered my Grand&Air in november and I'm still waiting for....
Now I'm reading recent reviews and they are all poor. The receipt of the goods uncertain, the bags are supposed to be high quality but instead seems to be a chinese product.

Really disappointing Kickstart experience. Dishonest and sparse communication. They have our $ and months later, we have no product. AVOID THIS COMPANY!!