I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely products, just a couple of observations. I was sent a size 40 in a 39 box, so I had to send it back. The customer service team were very helpful.. however one of the flip flops had a sharp edge... See more
Love my sandals! Very high quality and well made, beautiful bead work. Comfortable after they are worn a few times. The only issue is that I wish they had half sized because I had to size up to a seve... See more
Great customer service, super fast shipping and the boots are just what I wanted; comfortable, warm, well made and look great. Thank you!
Company details
Written by the company
Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Contact info
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, United Kingdom
- 020 79934703
- help@laidbacklondon.com
- laidbacklondon.com
4.1
Great
943 reviews
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Replied to 100% of negative reviews
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Love my shoes so much
Love my shoes so much! I have two pairs that I absolutely adore. Such beautiful quality
30 April 2025
Great sandals well made and stylish
Great sandals well made and stylish. I own 4 pairs and love each sandal uniqueness. Wonderful that this company gives back. Highly recommend these sandals and shoes.
7 May 2025
Ordering and delivery was great!!
Ordering and delivery was great!!
My only concern in my opinion, the bed of the sandals are too slippery. When walking my feet are slipping and sliding within the sandals. They are beautiful!
28 April 2025
Reply from laidback london
Hi Carol, thank you so much for your feedback - I’m glad to hear that ordering and delivery went smoothly, and that you find the sandals beautiful!
I’m sorry to hear about the slipping issue. We appreciate you sharing this, as it helps us improve. If you’d like, we can suggest ways to improve grip or recommend a style that might better suit your needs. Please feel free to let us know!
Absolutely love my shoe…
1 May 2025
Item arrived quickly and I am very…
Item arrived quickly and I am very happy with the goods
1 May 2025
perfect shoes
Strong, comfortable AND stylish! My foot is very fine and still stays well maintained in the shoe.
It is my third pair from your brand for different seasons and I am a big fan. I live on the road and mostly outside and I can litterally walk everywhere with them, they are very sturdy while still feminine, well protecting for my feet, amazing quality, and I love the look, never disappointed.
29 April 2025
great shoes.
17 April 2025
The shoe is beautiful very comfortable
The shoe is beautiful very comfortable, but the style just doesn’t work with my feet. May try and buy a different style.
22 April 2025
Reply from laidback london
Hi Donna, thank you so much for your kind words! We're glad to hear you found the shoes beautiful and comfortable, even if this style wasn’t the perfect fit for you. Hopefully, you’ll find another one in our collection that suits you better — we’d love to have you back!
Beautiful shoes and amazing customer…
Beautiful shoes and amazing customer services when I had a little issue with my order. The sandals are beautiful, lots of people asking where I got them from.
20 May 2025
Unprompted review
Beautiful Sandal
Beautiful sandal, well made. I am sure I will wear a lot - versatile and will go with a variety of outfits from jeans to dresses.
10 April 2025
The fit was perfect and comfortable…
The fit was perfect and comfortable right out of the box. The fabric and styling are cheery and great quality.
10 April 2025
Wonderful,
Wonderful,
I need a pair in every colour!!
I hope they’ll be coming back later this year thanks 🙏
24 March 2025
Cute Slides
The first pair of slides I ordered were too big so I sent them back & ordered a smaller size. The return was easy and quick. The new size came quickly. These sandals are so cute & comfy!
16 April 2025
Beautiful shoe, but uncomfortable.
Beautiful shoe, but uncomfortable.
I had bought these sandals many years ago and wore them all the time because they were very comfortable and unique. I wore down the soles after years of use, so I bought new ones. However, this time, I find the toe thong of the new sandals very uncomfortable when I walk. I'm disappointed that they have changed because they are beautiful shoes.
15 April 2025
Reply from laidback london
Hi Phyliis, thanks so much for your feedback. We're really sorry to hear that the new pair doesn’t feel as comfortable as your original sandals. While we try to maintain the same handcrafted feel and unique look, there can be slight variations from design to design. We appreciate you sharing your experience and will pass this on to our product team. If there’s anything we can do to help, feel free to reach out to us directly.
Love Laidback London
Love Laidback London and their beautiful sandals and Booties. I have been purchasing items for 6 years now. LOVE 5***** stars for customer service!
10 May 2025
Unprompted review
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