I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even... See more
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Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, United Kingdom
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I love my sandals and they will most certainly not be my last pair bought from you. They are stunning and so comfortable.
I have short toes, so couldn't wear the sandals that I ordered. Their return was very easy.
Beautiful sandals, very high quality natural lether, very comfy. I realy recommend this sandals.
Great shoes and great company to deal with. When I had a query they were very quick to respond and sort it out. The product itself is excellent. Extremely comfortable sandals. As has been said before size up if you are a half size
Good customer services but I bought one pair of shoes that snapped after wearing them only a couple of times, had them replaced with some that wouldn’t go on my feet (right size and I have normal feet) then the next replacement had lots of beads missing from the detailing but I don’t have the time to keep emailing and returning so have just kept the last pair delivered. I am sad to say I won’t be purchasing from these again.

Reply from laidback london
Only wore the sandals 4 times and the toe post already pulled out on one of them. I'm so disappointed - I really loved the sandals!

Reply from laidback london
Wonderful customer service! Very very helpful! Love the sandals! They go with everything
Fast shipping and excellent product! Absolutely love my new shoes!
I love the sandals. The price point is reasonable with very very good quality. Well worth the buy!
I really recommend this company, not only for the excellently manufactured products but even for the assistance provided by the team and customer service, ready to respond quickly to all my questions and to ship goods in a rush.
I bought three pair of sandals and I love them!
They are made with top quality materials and are very comfortably to wear! Thank you!
Really bad service and kept getting ignored by customers service and then telling me that it was delivered when I was sending it back to you x I had to show proof x so bad and then not even a sorry!

Reply from laidback london
I LOVE these sandals!! They are well-made and comfortable. Plus, I’ve received so many compliments on them! And, the shipping was fast and everything arrived in excellent condition. This purchase was great overall!! I will be purchasing more.
The sandals are exquisite. The delivery is fast and the quality and value are wonderful.
The shoes are really too beautiful but I shouldn't have trusted the reviews. The sandals are stiff and stay that way. My foot isn't wide or thin, but somewhere in between, so they hurt a bit.

Reply from laidback london
I’ve purchased laidback London shoes and have been very happy. They are unique, made well, the shipping is fast!
HOWEVER, my last experience was very DISAPPOINTING. I received an email offering 25% off a purchase. I chose to purchase a cute pair of macrame flip flops. Went to put the order in and I did not see a place to put the 25% off code in….i pressed the payment button hoping it would come up, but the purchase went through.
I then wrote to the help email, didn’t hear back after 2-3 days, so I wrote another. Received my product, wrote another….no responses. I’ve been in sales a long time. If you reputable get back to the customer…
The shoes were cut differently than the 6 other pairs I have, so I decided to exchange rather than return because again, they’re unique.
But this has left a bad taste in my mouth….
Return was easy, but communication is nil.

Reply from laidback london
Delighted with my laidback sandals. Beautiful made. They are beautiful. Comfy.
Good customer service. Will buy more.
Absolutely brilliant company, I ordered a gorgeous pair of sandals that arrived super quickly and they are beautifully made. I’m so pleased, thank you!
The first pair I ordered were too narrow for me so I returned and exchanged for another pair of sandals.. very helpful staff, easy to do and I love the new ones!
Love these shoes ! They are so beautiful and comfortable ! Great quality and shipment was very quick
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