Lafayette Photography Reviews 

607
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers consistently praise the exceptionally friendly and professional staff who guide everyone through the routine with complete ease, making photo sessions very comfortable. Consumers also highlight the outstanding product quality, beautiful custom framing, and prompt delivery services that always arrive securely and carefully packaged. However, some customers also noted occasional problems concerning photo quality, mentioning instances where images arrived out of focus or were incorrectly printed. A few people were additionally dissatisfied when receiving incorrect photo formats or dealing with unhelpful communication from support representatives during their order.

What people talk about most

Staff

Users describe satisfaction with the professional and helpful staff. Consumers frequently highlight the... See more

Service

Customers consistently note positive experiences with service, highlighting friendly interactions,... See more

Product

Reviewers highlight positive aspects of product, noting great photo quality and fast delivery. Consumers... See more

Quality

People report positive experiences with quality, highlighting that the photographs are of exceptional... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and excellent packaging. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service, photographs and framing absolutely perfect. Arrived quickly and extremely well packaged. I ordered 3 products but wasn’t able to select my chosen photograph for the walnut framed photograph.... See more

Rated 5 out of 5 stars

The team at Lafayette produce the most beautiful photographs of our kids from their school. There was an issue that I had which was also resolved so quickly and with such kindness on Emma's part. Havi... See more

Company replied

Rated 5 out of 5 stars

We ordered online which was straightforward. We had an issue with delivery (problem with the post, not the company's fault) but Emma was brilliant at sorting it out. She arranged for replacement print... See more

Company replied

Rated 5 out of 5 stars

My son had his graduation in Maynooth University. His photos were taken by Lafayette. I have to say the girl taking them was excellent I can't remember her name she was so good, she did not rush us, s... See more

Company replied


Company details

  1. #1 of 2 best companies in Photography Service
  2. #1 of 1 best companies in Aerial Photographer
  3. #1 of 1 best companies in Photographer
  4. #1 of 1 best companies in Photography Studio

About Lafayette Photography

Written by the company

Lafayette Photography has been trading since 1880 and is the oldest photography company in in the world still trading today.

We are Ireland and Northern Ireland’s leading academic and commercial photographers, and now growing steadily in Great Britain. Our photographers are experienced in all types of photography from commercial, headshots, large events, graduation and school photography. With our large team of photographers covering a broad range of specialisms, supported by our skilled editing and administrative team, we are well positioned to offer the right photographer, for your particular assignment.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(607)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional

Very professional, organised and pleasant experience well done. Getting my order was very easy and without delay. Well done all involved

21 July 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Kevin,

Many thanks for the wonderful review! We are so glad to hear this.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent customer services

I had some trouble ordering the exact selection of photos from my son’s school that I wanted and contacted customer services. Emma was extremely prompt in responding and in helping to ensure I got what I desired. The photos arrived within a couple of days and both my son and I are delighted with them. Emma went above and beyond to assist and I am genuinely grateful for her help.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10 experience from start to finish…

10/10 experience from start to finish and highly recommend Lafayette to everyone

2 July 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Clyde,

Thank you very much for taking the time to send in your review.

We are delighted to learn you are happy with your order and the service received.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service! I was having a little trouble ordering and Emma was so helpful and responded to me really quickly! I would highly recommend Lafayette photography.

1 July 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hello Louise,

Brilliant to see you had such a positive experience when purchasing with us.

We will ensure that your comments are passed to the mentioned colleague.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Excellent service!

The experience I had with them was excellent, the photographs were of great quality and everyone was pleasant and helpful to deal with. The staff were also very helpful and informative on the phone when I had to ring them to clarify a few things, which I appreciated. Overall, I had a great experience and would recommend to others.

1 July 2025
Lafayette Photography logo

Reply from Lafayette Photography

Thank you so much for your lovely feedback. It's much appreciated and we are so pleased you were happy with everything.

Rated 5 out of 5 stars

I simply cannot recommend Lafayette…

I simply cannot recommend Lafayette highly enough. The customer service is beyond incredible. My little boy made his communion and on the initial photos his hair appeared messy. I contacted Emma who was so understanding from my initial query. Emma requested that I send on a recent photo of my little boy and his normal hair style. To my amazement the photos arrived within 10 days and the editing was exceptional. I am so so happy with our photos. I can’t thank the Lafayette team enough. The photos are amazing quality. Emma who helped me is absolutely amazing. Thank you so much. My only regret is I can only give 5 stars. They deserve more. Amazing company and quality customer service.
Thank you so much
Deirdre

25 June 2025
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Thank you so much for your lovely review. We are delighted we were able to get the right end result for you. We will pass on your message to Emma.

Lafayette team.

Rated 4 out of 5 stars

Great photography and great experience…

Great photography and great experience on the day . Only reason they lost a star was I found the website hard to navigate.

18 June 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Sue,

Thank you for sharing your experience with us.

I am delighted to know your experience with us was a positive one.

I do apologise for any difficulty faced on our site. Please know our customer service department are always on hand to assist with orders whether by telephone or email.

Please do not hesitate to reach out should you require any assistance in the future.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Great service

18 June 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Ana,

Thank you for your feedback! It is most appreciated.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

The professionalism of the staffs

The professionalism of the staffs

15 June 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Adeuanju,

Thank you for taking the time to share your feedback.

We are happy to know our staff provided the best possible service to you.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars

Photos turned out lovely very happy…

Photos turned out lovely very happy with the quality but unfortunately the leaflet i got home said free delivery to the school if I ordered within a certain amount of days but when I logged in to buy them on within 7 days I did not have the choice to get free delivery to the school

12 June 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Louise,

Thank you for your review.

We appreciate the time taken to pop up your review.

From what we can see, you had ordered within the time frame and have now processed a refund for delivery.

The option for school delivery was still open, but this does need to be selected at the checkout.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Lovely photograph

Lovely photograph, very easy to order and delivered quickly. Perfect!

7 June 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Karen,

Brilliant to see your order arrived so fast and that you love your purchased images.

Thank you for taking the time to review.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Great service

It was extremely easy to order from the website, a nice selection to choose from and very prompt delivery. God value for money too

3 June 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello,

Thank you very much for your review.

We are delighted to learn you had such a positive experience.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Very efficient service and excellent…

Very efficient service and excellent quality products Very courteous staff would recommend this company with beautiful photographs and school memories of your loved ones

28 May 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Maureen,

Thank you for your kind review.

Its is always nice to hear such lovely feedback.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Highly recommend.

27 May 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Kathy,

Thank you for your feedback. It is most appreciated!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent experience and memorable…

Excellent experience and memorable photography at Cambridge University during our son’s postgraduate graduation in 2024.

30 November 2024
Lafayette Photography logo

Reply from Lafayette Photography

Hi Raveendra,

Many thanks for taking the time to review your experience. We are delighted to hear you were happy with the service provided!

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

I booked them for my PhD graduation …

I booked them for my PhD graduation ceremony at UCD .The service is amazing I am so happy to see the pictures
I highly recommend Lafayette photography

13 November 2024
Unprompted review
Lafayette Photography logo

Reply from Lafayette Photography

Hi Abdur,

Thank you for taking the time to share your experience. It is greatly appreciated.

Kind regards,
Lafayette Photography

Rated 4 out of 5 stars

Entertaining photographer

Very entertaining photographer, high-quality and prompt delivery of photos.

16 April 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Lara,

Thank you for your feedback. So glad to hear this!

Kind regards,
Lafayette Photography

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