This site appears to be a scam. My order was “delivered” to an address in the US even though I am in Canada. No reply from customer service after several attempts to contact them. Will have to file a... See more
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Ordered some boots for my daughter for Christmas, no delivery, no feedback when emailed to trace, such a massive scam, have raised a fraudulent claim with my bank who are investigating STEER CLEAR C... See more
Total scam ordered a product said it was delivered however delivered to new York and I live in florida I'm putting in a fraud case with local police and my bank
I absolutely LOVE all of the items I purchased! Shipping was faster than I expected. I also like that each item was individually placed in its own plastic zip storage bag prior to bundling for shipm... See more
Company replied
Company details
Written by the company
At Laddygo, we love bringing you the latest dresses, shoes and accessories, right to your doorstep! With expert design and incredibly affordable prices, you can shop hassle free and choose the right items for your budget. Our online storefront lets us bring you high quality items at excellent value. We have creative new designs to fit every style, created with skilled craftsmanship.
Contact info
Hong Kong
- laddygo.com
2.3
Poor
452 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been very pleased with all the…
I have been very pleased with all the items I have gotten from Laddygo and tracking my items is very easy. The quality of the items is very good. I will continue to purchase items from Laddygo. Thank you for your consistency of good service.
23 April 2021
Order number for laddygo
I had 2 different orders. I received the 2nd one but have yet to receive the 1st order which as the bigger one. It says it shipped but he been sitting since April 1. I want my order or my $63 refunded. The order number is LG6765291458
23 April 2021
Unprompted review
Reply from Laddygo
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Love everything I've bought.Takes a…
Love everything I've bought.Takes a while to get sometime but it is worth it.
22 April 2021
Very reliable company
Very reliable company, orders are delivered quickly, good selection, quality merchandise.
22 April 2021
I placed an order in March 31,2021 and…
I placed an order in March 31,2021 and I have not received my order. It shows as processing I am very disappointed with ur service and I can not contact anyone to get an update my order is LG1896185493. Do not order from this website.
20 April 2021
Unprompted review
Reply from Laddygo
Hi Yadira,
Thank you for your review.
We are sorry for the inconvenience caused.
Most items of your order were ready, the following items are still under processing because the business in the whole world is affected by COVID-19.
Dresses (199365612)(15365612)
Wrap/Slip Dresses (199363934)(15363934)
Would you mind if we delete the items out of stock and ship the rest for you? Or we could split your order. You could tell us your decision in the Ticket#16839218975467.
Thank you for your time. Looking forward to your reply.
Ordered and paid for 3 dresses on…
Ordered and paid for 3 dresses on 3/6/21 status still says processing 6 weeks later.
Order # LG6349105565
20 April 2021
Unprompted review
Reply from Laddygo
Hi Anne,
Thank you for your review.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We do apologize for the inconvenience caused. Most items of your order were ready, the following item(s) is still under processing because the business in the whole world is affected by COVID-19.
Dresses (199356219)(15356219)
Would you mind if we delete the item out of stock and ship the rest for you? Or we could split the order for you.
Thank you for your time. Looking forward to your reply.
I ordered 5 items and never received…
I ordered 5 items and never received them. They would not refund my money. I was told by them to contact the parcel service. I emailed them several times asking for my money back. They absolutely refused.
17 April 2021
Unprompted review
Reply from Laddygo
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
My order number is LG9007655717
My order number is LG9007655717. I just read the reviews and now realize these are models from other online companies I have used. Reading these reviews make me nervous! So far, my experience seems to be the same as many others here. Remember, you can contact your bank or credit card company and have these charges stopped because you have not received these items. Have a great day!
17 April 2021
Unprompted review
Reply from Laddygo
Hi Tammie,
Thank you for your review.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We do apologize for the inconvenience caused. Most items of your order were ready, the Casual Blouses (1003297598)(15297598) has been deleted by our system since it is out of stock, we will initiate the refund process for you.
The following items are still under processing because the business in the whole world is affected by COVID-19.
Casual Blouses (1003366293)(15366293)
Casual Blouses (1003364406)(15364406)
Would you mind if we delete these 2 items and ship the rest for you?
Thank you for your time. Looking forward to your reply.
Very nice Quality and a very nice place…
Very nice Quality and a very nice place to shop just need to improve shipping time and processing time.
15 April 2021
Reply from Laddygo
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
I have ordered 3-4 times with this…
I have ordered 3-4 times with this company, mostly I order boots, they come as on the pictures. Very cute design. The quality is according the price, people say that I have unique shoes 🤣, I like that I can choose shoes to fit my outfit 😎. Getting the packages within a month, it is as expected, the minus is that they are using very poor postal service and you have to wait for long time for your refund, but it will happen. I can recommend this company if you are looking for cute original outfits and do not want spend much money. 🙂
15 April 2021
Unprompted review
Reply from Laddygo
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
It was wonderful
15 April 2021
Absolutely love this shop
Absolutely love this shop. Sizes are pretty much as it says and made very well. Only reason its not a 5 is because shipping is a bit much. I get its from overseas but if im paying 24 bucks for expedited shipping it should be processed sooner. Im used to waiting 2 to 4 wks for stuff but ive paid less to ship. Other than than that very good product. Ill probably order again later down the road
12 April 2021
Reply from Laddygo
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Top I received was made inside out with…
Top I received was made inside out with wing transfer other way inside out to big hood wrong way nightmare contracted costomer service several times like talking to brick wall, sent pics as item was black hard to see, I made a mistake of throwing packaging away so they wouldn't take it back the person who made this must of been drunk . Laughable really if you had seen it. Never again if I could of given o star I would .
11 April 2021
Reply from Laddygo
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Beautiful Merchandise
Great, products quality is WONDERFUL LOVE THIS PRODUCT. HIGHLY RECOMMENDED.
9 April 2021
Reply from Laddygo
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Product was exceptional
Product was exceptional. The shipping was horrible Took 3 months to receive with multiple emails requesting Where is my order?
9 April 2021
Reply from Laddygo
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
While I gave you 4 stars it’s only for…
While I gave you 4 stars it’s only for your product. I do like everything I ordered! However, I’m really disappointed in how long it takes to receive items. You need to speed up your shipping.
I did place another order on April 4 and I’m hoping I receive it before I leave on vacation as I want these items for my trip. I’m giving you a month to get to me by May 4. If I don’t receive it I will not do anymore business with you.
8 April 2021
Reply from Laddygo
Dear buyer,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
My order number is LG6174236750
My order number is LG6174236750. Ordered March 10th and no shipping info yet. My money was taken immediately. Would love to know when this item will ship. Per their shipping times I should have received it by now.
6 April 2021
Unprompted review
Reply from Laddygo
Hi Gina,
Thank you for your review.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We are sorry for the delay due to the material shortage of your dress, the exact delivery date of your whole order cannot be guaranteed. In this case, we would like to cancel your order and initiate the full refund process for you. We will process the next step for you once get your reply.
Thank you for your time. Looking forward to your reply.
placed order #LG0729754023 unable to return items
placed order #LG0729754023 order was received in a timely manner. All items received were not as they appeared in ad. Did not like the quality of material and one was too large. Read the return policy printed the label but printed so small you can barely read it. I took it to my local post office and they could not scan barcode to return items. The site will not let me print another label or leave a message. My experience was less than satisfying and I have no way to return my items
5 April 2021
Unprompted review
Reply from Laddygo
Hi MJ,
Thank you for your review.
We are sorry to hear that you are not satisfied with our products and hard to finished to the return.
We have provided the return label again in the Ticket#16858117700669. Hope you could try again. If the label is still can not be used please pay for the return postage first and keep the receipt of your return, we will refund you after you provided the return receipt.
Thank you again for your time. Looking forward to your reply.
Still no refund after months of saying…
Still no refund after months of saying I would receive the £57 they have robbed from me!!!!!???????? Why is someone out there not closing this company down??? Illegal traders!!!! And WHY is Facebook allowing them to advertise on there site!! Until I receive my refund I will continue to undated you with bad reviews
4 April 2021
Unprompted review
I have loved all the jeans I have…
I have loved all the jeans I have ordered. But, I have one problem, I sent back a pair of jeans too little, and wanted another pair bigger. I sent them back over 4 weeks ago. I have not received any response from you.
4 April 2021
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