Lace Lab Reviews 99

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the laces often exceed the quality of original factory laces and offer excellent color accuracy. Many appreciate the wide variety of laces and accessories available, including reflective and glow-in-the-dark options, which allow for unique customization. The company's customer service is frequently highlighted as top-notch, with fast shipping and efficient order fulfillment also being common positive points. However, some customers were dissatisfied with the description of certain products, finding that "thin" laces were not as advertised and too thick for their shoes. A few other people also felt that the regular flat laces looked cheap and choppy compared to the rope laces.

What people talk about most

Product

Customers had positive experiences with product, praising the great selection and high quality of the laces.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and quick... See more

Order

Consumers find the ordering process to be positive, with many expressing satisfaction and a strong intent to... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these shoelaces for my Jordan 1 Lows and Highs. When I started looking for replacement laces, I ordered from two other brands just to compare — and Lace Lab easily came out on top. The qual... See more

Rated 5 out of 5 stars

I have purchased almost every color of reflective laces this company offers. After months of searching for “something different”, I found it here. I have even bought laces for future use just because... See more

Rated 5 out of 5 stars

LaceLab is the best place to get better than factory laces on your shoes. They have elevated my favorite shoes and matched or exceed the quality of the laces they came laced up with. Excellent support... See more

Rated 5 out of 5 stars

Lace Lab has quality shoe laces and accessories! The variety is like no other! Every pair of my athletic shoes has a custom set of shoe laces from Lace Lab. You can customize with your choice of aglet... See more


Company details

Information provided by various external sources

At Lace Lab, we make premium laces for your custom sneakers. From Rope Laces to 3M Reflectives to exclusive Roshe and Jordan XI laces, Lace Lab has you covered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

99 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love LaceLab

I love LaceLab! They are the closest shoelaces you can get to Nike! I got one replacement pair just to try them out at first. The website was easy to use. They shipped out quickly and I received them quickly. The packaging was sealed well and the laces were absolutely flawless. They were icy white and fit my Jordan 5’s perfectly. So I ordered four more pair after that. They were all colored laces for 2 pair of Dunks and 2 pair for Jordan 3’s. They all matched the colorway of the sneakers perfectly. They looked better than the original laces that came with the Nikes/Jordans I own! I will be ordering a lot more from LaceLab as I need them! So if you are in need of Laces or Lace accessories check out LaceLab.com. They’ll take care of you.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Responsive support

I bought several laces for the 1st time. The color on a few of the items were not as expected. I contacted customer service and was able to get the product returned through their RMA process. It was easy and fast to get a refund.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Great laces & service

Great laces and customer services as well. Even when a order was lost in transit, they were nice enough to send a replacement as a one time favor

29 December 2023
Unprompted review
Lace Lab logo

Reply from Lace Lab

Thank you so much for your fantastic 5-star review! We are truly grateful for your support and want to express how much it means to us. Your kind words have made our day. Remember, we couldn't do this without amazing customers like you.

Rated 5 out of 5 stars

My laces came in today

My laces came in today, Absolutely love them. I got the gold tip add ons, FIRE!!!! I will definitely be shopping with you all again!! 💪🏾🔥

2 January 2024
Unprompted review
Lace Lab logo

Reply from Lace Lab

Thank you for your glowing 5-star review! It’s customers like you who make our day and remind us why we do what we do. We’re deeply thankful for your support.

Rated 5 out of 5 stars

Very bright reflective laces!

I bought their reflective rope to be more visible when cycling at night and am very impressed with the product. I tested the reflective properties with a light and the 'brightness' of the laces is amazing. As a bonus, the company was very cool during a simple email correspondence. I will keep buying these as needed.

7 December 2023
Unprompted review
Lace Lab logo

Reply from Lace Lab

A heartfelt thank you for your outstanding 5-star review!

Rated 5 out of 5 stars

Great specialty store with excellent service.

Bought laces and easily found exactly what I was looking for. I thought I had made a mistake when ordering so I sent an e-mail to requesting clarification on something. I saw a number to call after I sent the e-mail so I called the number and spoke to a representative that was very friendly and helpful. Soon after I got off the phone, I received a response to my e-mail as well. I've already suggested this company to a friend, and plan to use them again in the future.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Jess Q. For the WIN !

Jess Q. was a huge help, got me exactly what was needed. Just made purchase thanks to her, thanks again !!! :) - JP

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Great 5 star customer service on my…

Great 5 star customer service on my first order with them I realized that the laces I ordered would be to short so I emailed them to change the length on two of my orders and within 15-20 min I received a conformation email showing the change to my order had been made.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

2nd to NONE!

I've purchased multiple laces from lace lab now and I'll continue to go back to them everytime. They're hands down the best you can find online in the space. The customer service in top tier and the quality of their products are 2nd to none. Check them out asap if you're looking to spice up your shoes. They have it all.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Caring and effective customer service

I haven't ordered anything from their store, but I had a question about their shipping. Their replies were quick, effective, and informative.

If you have a problem they'll do their best to help you solve it. 9/10

19 October 2023
Unprompted review
Rated 5 out of 5 stars

User friendly website, excellent customer service

User friendly website, very helpful and kind customer service. Gennesses was the representative that helped me with my questions with fast responses and order and reorder help. I ended up ordering 5 sets of laces and only 4 came in the package (the missing one was sold out apparently) and I was refunded promptly. Unfortunately now I have to wait for that set to come back in stock. Only complaint. Thank you Lace Lab

2 October 2023
Unprompted review
Rated 5 out of 5 stars

THE Spot For Elite Laces!

Lace Lab is the ONLY resource for upgrading shoelaces to give my custom sneakers that extra WOW factor for myself and my clientele. Customer support is also very responsive, friendly, and helpful. The leather laces are a personal favorite, and the color choices are fantastic!! A+

26 September 2023
Unprompted review
Rated 5 out of 5 stars

I accidentally made an issue with my…

I accidentally made an issue with my order. I contacted store support and they emailed me the same day. They helped out by explaining the process and took care of the problem . Great communication and reliable. Thanks so much!

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Great people Great laces

Great company with a great choice of laces to change up your sneakers to match your fit! Gennesses was great thru the whole process even changed my order for me mid flight. Will definitely buy from Lace Lab again. Thank You!

19 September 2023
Unprompted review

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