Laboratoriumdiscounter 

We have purchased several time DMSO and other supplement, their customer service is good !

inexpensive product, delivered quickly
everything ok

Good shipping and good customer service. Helpful all the time and also a good selection of chemicals. I am very happy that they also distribute TCI chemicals and that they sell to privates. Over all a very serious and fantastic company.

Keep up the good work.

I placed an order in August and it arrived at the end of October. I ordered 15kg of calcium and received 2kg less. I contacted support many times and they said it was in the works but to date I have not received the lack I paid for! I will definitely never buy from them again!!

Ordered citric acid about a year ago that was never sent, never been refunded either, contacted customer service 2/3 times about this and they never answered.
Purity of other received products is questionnable.

Edit:
After CM's response I feel like adding some precisions about my experience.

First I talked with a chat operator using the website's chat widget, and I was told if I haven't got the acid delivered because there was a massive worldwide citric acid shortage, that I can perfectly understand.
And that I should contact the customer support to a certain e-mail address that the operator gave.

After 1 e-mail without response I contacted the support again from the chat, and was told to try again as they were understaffed because of covid crisis and probably didn't have time to take care of my request.

To no avail, I also tried a 3rd time, still no answer.

As for the purity of the products ordered I had to make a complain about the purity of the 5L propylene glycol I have received as I found actual grass or whatever vegetal matter floating in it and this is not by a long shot what I call "≥99.99% pure" as advertised.
I was told that, and I quote: "This probably happened during packaging and doesn't affects the product purity". What a joke !

I placed an order on this site in October 2022, I received my incomplete package. We are in March 2023 and it's been 5 MONTHS that I'm waiting for the missing products to my order #45720, I contacted the customer service several times and each time they answered me that the products would be in stock the following week, but to this day I still haven't RECEIVED ANYTHING !!!!! It's not
I'm not sure how serious they are if nothing is done in the next few days.
I'm thinking of turning to a consumer association to get my money back.

Trusted supplier & good service. Thank you.

Very easy and smooth transaction

Product delivered very fast

Superb service.fast shipping.extremely keen pricing coupled with an extensive range.
Highly recommended.

Well packaged was delivered quickly and great customer support.

Fast shipping, good product

Items were shipped only after almost 2 weeks, although a delivery time of 3-4 days was specified.
1 item was missing in the delivery, which again took over 2 weeks until everything was complete with us.
Emails are either not answered at all or answered snottily.

If you are a business that relies on delivery, as we do, this is absolutely the wrong partner.

This was the first and last purchase from us.

quick delivery, good prices, what more could you want

Had a good experience with ordering from them, the prices are very reasonable, the selection of chemicals is great and shipping was fast and cheap.

The only complaint is on the communication, my order was missing an end-user declaration and was stuck for a week without any information, so I had to call for a clarification. Then again, one of the items in my order was backordered and I had no idea until I called again.

Both times, the customer support was very helpful.

ORD37754: Ordered and paid for a product in june. For the next 3 months they keep saying the product was not in stock. Then when the product was in stock they told me they cannot ship to my country. I Asked for a refund but they ignored me. Then they said they will ship to my country but did not do so. Then they told me they are going to give me a refund but the funds never arrived. In the meantime 6 months have passed and i still have not received the product or the money. IF YOU VALUE YOUR MONEY DO NOT MAKE BUSINESS WITH THESE SCAM ARTISTS!!!!!!

U can Pay easy online! And delivering was super fast! Yes, everytime again!

Incredible how fast came the purchase to my house. Very well packaged.

Even though they forgot one item, everything was good. After I contacted them, the response was fast and they sent the item immediately.

I placed an order previously on laboratorium discounter and it was fine. The quality of the products was good and fast shipping.

So, i placed a second order and then, it turned for the worst. My order stayed pending for almost 1 month. they kept saying they will post soon. After sending them numerous angry mails, they replied that they will send just one part of the order. They said they will refund the product they couldn't deliver. So first, i got my a partial order one month after placing it.

It has been more than one month now and they still haven't give my refund. Of course they don't reply to my messages anymore. I was forced to file a chargeback with my bank agency to get my money back.
Never again i will order on this store and i don't recommend them.

A good seller is not only the one who fulfill the order, it is also the one that give great customer support when there is a issue with an order and stays true to the law. And Laboratoriumdicounter is a dishonest company. When they have the product in stock, they ship out, when they don't have it, they just ghost you and keep your money.

EDIT: Now that i left a public review, the company replies here in few minutes yet, they don't reply when you send them direct message and leave you hanging on.
I've been waiting one month for a refund that never came, sent almost 6-7 messages left unanswered. They even asked me my IBAN to refund then ghosted me again. Don't bother playing victim mr Kasper, thankfully, since you didn't deliver the item and didn't refund, my chargeback request has been validated according to the european laws related to online purchases.
Worst customer service ever.

Edit: After I left this review, laboratorium discounter proceeded to the refund.
Still, it is a shame that I needed to complain publicly for my case to be resolved. I add one star, because I got my money back finally.

A legit shop that offers great customer service, excellent packaging for fragile glass-items and very affordable prices. Couldn't be happier with my order.