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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, thoughtful design, and practical functionality, highlighting how well-made and durable the items are. Many appreciate the efficient delivery service and the overall positive user experience, noting the ease of ordering and quick shipping. People find the products, especially the bags, to be incredibly versatile and spacious, fitting numerous essentials while remaining comfortable and stylish for daily use and travel. However, some people were dissatisfied with specific issues such as a bag not being waterproof as expected, or a strap not being included with an order. There were also isolated reports of quality faults like uneven stitching and exposed glue, and one instance of a bag breaking on first use. A few customers experienced problems with delivery, including parcels not being received or being asked to pay additional shipping fees due to transit issues.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the bags for their excellent... See more

Quality

Customers had positive experiences with quality, praising the excellent craftsmanship and robust materials.... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thoughtful design, practicality, and... See more

Order

Reviewers mention positive feedback about their orders. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efficient delivery, and a really sturdy, well designed bag. Can tell this will become a long lasting reliable staple for me. They've managed to make a small space carry an incredible amount of gear in... See more

Rated 5 out of 5 stars

Excellent Labomono waist bag—super well made and genuinely comfortable. The materials feel durable, the stitching is solid, and the zippers glide smoothly. It sits securely without bouncing around, an... See more

Rated 5 out of 5 stars

I bought a medium sling bag for my sister for Christmas and I think she's used it every day since. She wanted a useful, small bag for city breaks but all the various pockets and compartments have prov... See more

Rated 5 out of 5 stars

Absolutely thrilled with my new EDC pack, massively organised my life, with every daily essential. I tend to rearrange whenever the trip dictates variations of what one needs. It’s well put toge... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Outerwear Store

Written by the company

🌀Circular gear for life outdoors & on the move. An indie outdoor brand from 🇬🇧 & 🇫🇷


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant bags

Brilliant, top quality products. I love the modular nature of the bags, so versatile, even beyond those advertised. There process is easy and straight forward and there's no sudden hidden costs.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

I love my new bag

I love my new bag! It is great quality and I have already received many compliments for it :) Shipping also was very quick!

27 November 2025
Unprompted review
Rated 4 out of 5 stars

Great bag but hidden fees if shipped to Canada

It is a great bag and really like it. It is sturdy and well-made with loads of practical compartments. I would recommend it to anyone that lives in Europe.

If you live in Canada, be aware of hidden carrier fees and tariffs. The only problem that I had was that it was shipped with UPS or another carrier from Europe and transited through Philadelphia USA before being sent to Canada. Because it transited through the USA, I had to pay an extra 47$ in fees. Only 8$ of the 47$ were for Canadian Customs and Excise. The rest were fees and tariffs.

I had done my homework and asked questions as to where this item would be shipped from and if it was sent directly to Canada and not going through the USA. Be careful before ordering.

Be aware of those "hidden" fees.”

19 October 2025
Unprompted review
labomono.com logo

Reply from labomono.com

Hey there,

Thank you so much for the honest review and for the kind words about the bag, it really means a lot!

To give you more context, I can confirm that all orders to Canada are always shipped from our UK warehouse.

The carrier then decides the routing, and this can change from one day to the next, and depending on where you are located in Canada, which is why some parcels end up transiting through the USA even though they are not shipped from there.

Any customs, taxes and brokerage or handling fees are set and collected by the carrier and local customs, not by us, so we unfortunately do not have control over the exact amount you may be charged on delivery.

For international deliveries, you can check our shipping policy here: https://labomono.com/policies/shipping-policy

Thanks again!

Team Labo Mono

Rated 5 out of 5 stars

Amazingly beautiful waterproof jacket to brighten your rainy day


Your review:

I’ve had my eye on this jacket for a while and when I saw they were discontinuing their jackets I knew this was my last chance. It’s such a shame bc this is an amazing jacket both from a design perspective (I’ve gotten so many complements on in!) but also technically it’s so thoughtful. You won’t regret buying this.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Loved it so much almost kept it for myself!


I bought the Labo mono sling bag as a gift for my husband. I loved it so much I almost kept it for myself. But eventually I did the right thing and gave it to him. I did keep the tiny little orange note pad - I could not resist. Well designed, high quality and very stylish. It exceeded expectations and would highly recommend.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Something seriously amiss here…

Something is seriously amiss with this company. One of the poorest shopping experiences I have ever had due to their deranged and unhelpful “customer services” rep Nolwenn; whose peculiar behaviour caused me to return my item, on principle, unopened. The company has refused to either acknowledge or deal with my formal complaint. And nearly a week after tracking shows delivery of the return, I am still waiting for the refund to be processed. A seemingly good product let down by unbelievably poor customer service. Avoid.

19 October 2025
Unprompted review
labomono.com logo

Reply from labomono.com

Hi,

You placed an order and then emailed us asking to delay it because you were going on holiday. Instead of updating the order yourself through your dashboard, you contacted our support team. By the time our customer service agent replied a few hours later and directed you to your Order Status page (as already explained at checkout), your parcel had been packed and sent. All orders are processed around 30 minutes after payment.

Every customer has a 30 minute window to update or cancel an order, and the link to do so is provided in the checkout and confirmation email. Once a parcel has left our warehouse, it cannot be stopped or rerouted.

You later returned your order and continued making personal accusations against our team member, which is completely unacceptable. Your refund is being handled through the normal procedure at our warehouse and will be issued once fully processed.

We will always protect our employees from harassment and we stand by the professionalism of our customer service team.

- Team Labo Mono

Rated 5 out of 5 stars

Stylish, comfy and durable.

Excellent products and excellent customer assistance. I love the small bag and the rain jacket. Been using them all the time for the past weeks. Super practical and comfy. I 100% recommend :)

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Well thought out and nicely designed modular bags

Labomono have a good range of modular bags that are well thought out, and nicely designed (very functional, and customisable from parts). They also offer repairs for longevity, and have gone the extra mile to check the working conditions in factories where their products are manufactured. The staff are helpful, and have a good exchange policy.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for everyday

Since I bought my medium size Sling Bag I have it with me everyday. It fits with all different outfits. You would be very surprised to see how many things can fit into this bag.
I use it for: Everyday, Camping, Cycling, Hiking, Traveling

1 October 2025
Unprompted review
Rated 5 out of 5 stars

The bag is extremely well designed, rugged and good looking

The small modular cross-body bag is extremely well designed - so well designed that it is now the only bag that I use on a day-to-day basis for all occasions! It is amazing how much you can fit in. I ordered the water bottle and the flat strap to add even more functionality. The quality of the bag material is excellent, rugged but very good looking.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great quality products!

I ordered the medium sling bag and phone strap adapter and was super happy with the quality of both items! I use them daily and for travelling and would highly recommend. The team are super helpful and friendly too as there was an issue with my order on their system which they very promptly contacted me over and sorted, delivery was speedy too!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I love the LaboMono bag

I love the LaboMono bag! It’s super trendy, compact but with plenty of space inside, ideal for winter. Very practical to use every day, it keeps everything organized without being bulky. I highly recommend it to anyone who loves this kind of bag!

3 October 2025
Unprompted review
Rated 2 out of 5 stars

Not waterproof

I bought the smaller sling bag, with customised rope and carabiner. The size is good and it’s been comfortable to wear on a holiday. However, I was disappointed to find that the bag is not in the slightest bit waterproof. After a light shower the entire contents of my bag is ruined. This is surprising given the price.

23 September 2025
Unprompted review
labomono.com logo

Reply from labomono.com

Hey Tom, thanks for your review! Sorry to hear about your experience. The Sling is water-repellent, not fully waterproof, as we describe it on our website. It’s designed to handle everyday use and light rain, but like most bags with zips and seams, it won’t stay dry in heavy showers.

We’d love to work on a fully waterproof “dry bag” version one day, but that would be a completely different design, probably a roll top version.

Appreciate the feedback though! We hope you still love the bag for its design, pockets, and modular setup, and with the new accessories coming soon, everything will stay fully compatible with your current bag.

Team Labo Mono

Rated 5 out of 5 stars

This is honestly the best bag I’ve ever…

This is honestly the best bag I’ve ever had! It has just the right amount of space to carry everything I need without the hassle of lugging around a bigger bag. On top of that, it looks stylish, is completely waterproof, and super practical. Couldn’t be happier with it!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

From my experience

The items are as they are written on the site. They are delivered in a timely manner. The shirts and bags/straps are well made.

18 September 2025
Unprompted review

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