Label Source Reviews 1,542

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the service, describing it as professional, reliable, and faultless from start to finish. The selling process is frequently praised for being quick, easy, and smooth, with rapid authentication and prompt payment into bank accounts. Reviewers also appreciate the excellent communication and the overall efficiency of the user experience, making transactions stress-free. However, some customers also noted issues with product descriptions not always being accurate, particularly regarding items described as "never worn" that showed signs of use. A few other people also felt that the offers for selling items were insultingly low, especially compared to other companies, and that the packaging for expensive items was sometimes poor. Additionally, some reviewers reported issues with product authenticity or having items fail authentication, leading to refunds.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Price

Users describe ambiguous interactions with price, with some reviewers expressing satisfaction with fair... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the quick,... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting the ease and speed of the... See more

User experience

Customers had positive experiences with the user experience, often describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The item is as described and it has been delivered as promised the next day. The cost of postage is on a higher end and the LV trainers I purchased where just put in an average box in the plastic bag.... See more

Rated 5 out of 5 stars

Ordered a prada bag on Friday before 1pm, it arrived by special delivery Saturday. Much better condition than I thought it would be so am very pleased. Had the bag independently authenticated to be on... See more

Rated 5 out of 5 stars

Ordered a bag on a Friday and it was delivered on the Saturday! Bag was lovely, in good condition and as described. I had the bag independently authenticated to be sure and it was authentic. Very good... See more

Rated 5 out of 5 stars

Professional and reliable! Was sceptical as it was the first time I sell to them and the whole process seems too good to be true! I received a cash offer and sent them my Dior bag and within a few day... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Online Marketplace
  4. Used Clothing Store

Written by the company

As the UK’s destination for authenticated, pre-owned designer items and fashion, we lead the luxury resale market with unmatched experience. Trusted by over 100,000 customers and recirculating more than 30,000 items annually, we bring expertise and commitment to every transaction. Our instant cash service provides a quick and seamless way to sell your designer pieces, and our curated collection features 50+ of the world’s most iconic brands, including Moncler, Prada, Louis Vuitton, Gucci, Dior and more. Shop and sell with confidence, knowing authenticity is at the core of everything we do.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Insulting, don’t waste your time listing

Totally insulting. I listed a practically brand new pair of Alexander mcqueens (bear in mind brand new they are selling for 395, so I at least expected more than ten pounds) I also listed a virtually brand new parajumper coat all labels, tags etc included and was offered TWENTY POUNDS! I am totally shocked, as looking at other listed items like this they are selling for close to the original retail price. I contacted them to check that this wasn’t a glitch and was assured this was not a glitch, I then reached out again to confirm those figures and was ignored…I can’t justify designer items being purchased back off me for this price, I will look elsewhere. To purchase items at this price and sell them for far, far more is diabolical in my opinion.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

The buying price is insulting.

The buying price is insulting.
I got quoted £35 for a Prada bag that resells on the market for over £150. Same with some Balenciaga shoes and LV sunglasses, £20 for each!! I had high hopes as the reviews are amazing, but I am appalled knowing they will probably sell it for 5 times over what they bought it for. I understand this is a business but us as customers need to get our moeny's worh too. I'd rather wait and sell on vinted for the fair market price.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Big Waste of Time

I sent my items to them about 6 days ago. They advertise a 24 hour turn around from when they receive the item to when they pay out but I didn't receive no update on the order until today. Today they decided to say that they made a mistake when offering the price they gave even though they've previously offered me a similar price. I now have to wait another 48 hours to receive my item back all in all over a week for nothing.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I was a little worried they hadn’t…

I was a little worried they hadn’t received my parcel but emailed them and they put my mind at rest they had it your sending expensive items and just want to be sure they get them they were really easy to deal with and when they have authenticated your items your paid within an hour I wouldn’t hesitate to use label source again id give them 100%

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Still shocked and surprised at just how…

Still shocked and surprised at just how quick and efficient the whole selling process took. Sold a couple of Canada Goose jackets to label source and within submitting my items online to actually receiving payment took 4-5 days. Excellent customer service and efficiency. Would highly recommend using their services.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! uploaded pictures on the saturday got an offer on the monday i sent item the following day & then had money in my bank by thursday
Such a fast & easy process would highly recommend 5*

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Will always be my first stop for a valuation

Great service. You upload a few pics, they send a decent offer, free & easy postage option. And a few days later the items been delivered and verified with money in the bank the very same day. Submitted my jacket on a Monday and had the money in my bank on Thursday. Thank you very much Label Souce!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Sold two separate items now and will definitely sell more in the future, very simple with home collection and funds sent swiftly aswell. Would definitely recommend.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Didn’t pay me for 4 weeks

Didn’t pay me for 4 weeks

3 October 2025
Unprompted review
Label Source logo

Reply from Label Source

Hi there,

Thank you for taking the time to leave your feedback. We are truly sorry for the significant delay you experienced in receiving your payment.

It appears that your payment was held up because your ID verification had not been submitted. Our payments are processed automatically once this verification step is complete, but in this case, the process became stuck and did not roll through as it should have.

We have since resolved the issue and can confirm that your payment has now been sent in full. We completely understand how frustrating this must have been and sincerely apologise for the delay. This was a rare technical glitch, and we have looked into the matter to help prevent it from happening again in the future.

Thank you for your patience and understanding.

Kind regards,
Label Source Team

Rated 5 out of 5 stars

"Lola is the best and presents the…

"Lola is the best and presents the TikTok lives with ease, making it look easy when it's a tough role and you can see people. Lola is what makes the lives—she is infectious and so friendly, with a great selling technique that doesn't put pressure on. I can't tell you how many items I have purchased from Lola: Hermès scarf, trainers, Prada shoes, Dior sunglasses, Lady Dior wallet on chain."

10 October 2025
Unprompted review

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