Label Menswear Reviews 

1,844
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that items arrive very quickly and match online descriptions perfectly. Shoppers also highlight the fantastic savings, great clothing ranges, and helpful sizing information available on the easy website. Many people emphasize the brilliant communication and smooth, hassle-free ordering process that keeps loyal buyers returning. Some reviewers were not happy with order discrepancies, unexpected extra charges, or difficulties regarding customer support responses. A few people also mentioned experiencing frustrating issues such as receiving incorrect items, wrong sizes, or dealing with return complications.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, praising the genuine high-end items, excellent... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting next-day arrivals and prompt dispatch... See more

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Price

People report positive experiences with price, frequently highlighting that items are far cheaper than retail... See more

Order

Reviewers highlight positive aspects of order, frequently praising the straightforward online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for a Stone Island Hoodie for my son’s birthday. It was despatched straight away and I received it the very next day on his birthday. Had tracking updates throughout the journey. Hoodi... See more

Rated 5 out of 5 stars

Found this website during an online search and have been very impressed. Firstly the range of fashion is very good and the service was excellent. Item arrived within 2 days of ordering,. Unfortunately... See more

Rated 5 out of 5 stars

This is the second time I have ordered from label menswear,the customer service is fantastic,I put the order in on a Sunday and I received my parcel 3 days later…well packaged and great pieces….i wil... See more

Rated 5 out of 5 stars

I found the Label Menswear website very easy to use and the Stone Island t-shirt I ordered was just as described when it arrived a couple of days later. Packaging was excellent and I benefited from 10... See more


Company details

  1. Men's Clothing Store

Written by the company

Independent retailer offering designer clothing, shoes & accessories below retail.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,844)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company.

Avoid this company.

I purchased an item online, and after my purchase the returns policy on the website was changed from allowing returns within 14 days to exchange only. Although I reluctantly accepted this and placed another order, the replacement item also didn't fit.

When I used their QR code return service, the return label that was printed opened an account with a different company. The whole situation sounds unbelievable, but that's exactly what happened.

What has been most disappointing is the complete lack of customer service. Throughout the entire process, Label Menswear did not contact me proactively, respond meaningfully to my emails, or answer my calls to try to resolve the issue or offer any goodwill compensation.

I am now £405 out of pocket, apart from a £75 compensation payment from Royal Mail, which indicates the parcel was lost in transit. I have therefore suffered a loss of around £330.

I have retained evidence of the correspondence, including WhatsApp messages, emails, and other communications.

I'm not someone who normally leaves negative reviews, but I feel this experience should be documented so other customers are aware. Based on my experience, I would not recommend this company.

4 June 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

Hi Alex, thanks for the feedback. A couple of points worth correcting for anyone reading this.
Our returns policy hasn't changed — refunds and exchanges have been available throughout, including on your order. On the label, Royal Mail have confirmed in writing that the QR code we issued generated correctly and that there were no operational issues on the day — it simply printed under a different business name (Raylo), which isn't something we control or caused. The parcel being lost in transit is also a Royal Mail matter, which is why they've compensated you directly as the carrier.
We're sorry you've had a frustrating experience, but happy to keep working with you directly to sort this — please drop us an email.

Rated 5 out of 5 stars

never had a problem with this company

Always use this company for my designers clothes..never had a problem with company thay used to send a gift when first started like a bottle off aftershave..what was a nice touch…or chocolates..different designer clothes are sized differently like c.p and stone island can get the same size but won’t fit the same..it’s like most clothes even cheap clothes..thanks labels menswear great service next day free delivery!!!what more do people want already getting items cheaper then other designers outlets…mr Southcoat (do miss the free stuff thow)lol must have bought at least 20 items from here never had a problem..just make sure you read size guide

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a a jacket

Purchased a a jacket , it didn't fit so returned it immediately. They refused to give a full refund, I stead gave me a credit notes. Their terms and conditions state a full refund is offered upon the return of items. Therefore after several attempts to email them to request a full refund they claimed that they only offer credit notes

28 May 2026
Label Menswear logo

Reply from Label Menswear

Hi Rumel, thank you for your review. We're sorry to hear about your experience with order #77010.

To clarify, we do offer full refunds to the original payment method for returns made within our 14-day window — store credit is an option presented during the returns process but is never the only option. We have no record of receiving emails from you regarding this order, which we apologise for if something has gone astray.

We're reaching out to you directly now to get this resolved. Please expect an email from us shortly.

Rated 1 out of 5 stars

Disgusting Customer Service 🤬

Bought a Stone Island ‘Sky Blue’ overshirt, received a grey, returned it immediately within days received an email confirming my return, within minutes I received another email confirming my refund as Store Credit, as they have no contact number, which ‘legitimate business does not have a contact number?

They even tried to convince me Grey was Sky Blue, considering I already own Sky Blue, Polo, TShirt, Hoodie and a button up Hoodie. I have been wearing the brand for over 30 years long before these clowns business existed.

When purchase do you pay in ‘Store Credit’ yes they think it is acceptable to refund in this form.

No idea what customer service is 🤬

As I am a registered Trust Pilot user as I have been shopping online for two decades I will warm every potential customer to avoid these clowns 🤡

30 June 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

Thank you for your review, Ramesh — we're sorry to hear your experience didn't meet expectations, and we'd like to address a few points directly.

Regarding your refund: all customers are entitled to a full refund to their original payment method when a return is made within 14 days, and this will always be honoured. We'll be looking into your case directly to ensure this is resolved correctly.

On the subject of contact — we offer live chat, WhatsApp, and email support, all of which are actively monitored. We're sorry if this wasn't immediately obvious, and we'll be in touch with you directly to get things sorted.

As for the colour itself: Sky Blue is a colourway Stone Island has produced across multiple seasons, and the shade does vary year on year. This season's version (V0041) is a noticeably lighter, cooler blue than in previous years — so if you're comparing it to older pieces from your collection, the difference will be visible. That's not something we'd ever try to dismiss, and we understand it may not have been what you were expecting.

We'd welcome the opportunity to speak with you directly and find a resolution. Please reach out via WhatsApp or email and we'll prioritise your case.

Rated 5 out of 5 stars

Label Menswear delivers great quality…

Label Menswear delivers great quality across all their clothing — durable fabrics, clean stitching, and comfortable fits that last. Their service is always fast, friendly, and reliable, with smooth delivery and easy returns. They also offer a standout range of designer clothes at great prices, making premium style accessible without the premium cost.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Have emailed multiple times and being…

Have emailed multiple times and being ignored. Not giving me an option to get a refund when I look to return the item and still being ignored now.

27 June 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

Hi Alfie,

Thank you for flagging this. Your order had unfortunately already been dispatched by the time we saw your cancellation request, so we weren't able to hold it back, but we've since confirmed a full refund will be processed once the item is returned, and sent you the return address and instructions for this on 29th June.

If you haven't received that email or need it resent, please get in touch at info@label-menswear.com and we'll get this moving for you straight away.

Rated 1 out of 5 stars

Stay clear

Ordered something. Wouldn’t give me option of refund when it was wrong. Emailed them and got ignored left them a bad review on here and all of a sudden they emailed and said they’d refund me. Sent item back last week and they emailed asking to remove my bad review. So I did.
Got an email today with a gift card!! Nothing about refund. Crooks!!

22 June 2026
Unprompted review
Label Menswear logo

Reply from Label Menswear

Hi Paul,

Thank you for the update, and apologies for the confusion here. A credit note was issued automatically after your return, based on your earlier email saying you'd order a replacement t-shirt. As soon as you let us know you'd prefer a refund instead, we corrected this and instructed our returns team to process it.

We can confirm the refund has been actioned on our end, if it hasn't landed yet please bear with us as these can take a few days to clear, and do reach out to info@label-menswear.com if it hasn't shown within a few days so we can check on it directly.

Rated 3 out of 5 stars

Got there in the end

The website lists Stone Island waist sizes incorrectly, compared with other retailers. I ordered my usual size XL, which is usually a 34 on the label tags. However, i received a 36 waist and had to request an exchange. After some confusion and mix up with my exchange, they addressed the issue promptly and I received the correct order the next day. Thank you

19 June 2026
Unprompted review

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