Label Menswear Reviews 

Item arrived very quickly and as described, best price anywhere too. Will definitely shop here again.

This is the second time I have ordered from label menswear,the customer service is fantastic,I put the order in on a Sunday and I received my parcel 3 days later…well packaged and great pieces….i will definitely be wording from them again.
Also label menswear are quality for money,much better than the high street retailers.

DO NOT USE THIS WEBSITE!
I placed two orders for a total cost of around £1700. When returning these orders I had selected return to original payment method and returned both orders within the 14 day timeframe from the date the orders were delivered.

Label menswear decided to ignore my request for return to original payment method and instead decided to refund me to store credit. They apparently don’t refund reduced items which is interesting as there is no mention of that anywhere on their website. After countless emails explaining I did not want store credit and I wanted my money back they completely disregarded this.

Not only is this shocking behaviour but under consumer rights it is highly illegal, if you return an order in its original condition within 14 days of receiving the item then you are entitled to a full refund to your original payment method.

I have raised a chargeback dispute with my bank and I would advise anyone else who is currently caught in the same predicament to do the same as what they are doing is illegal.

Going forward I wouldn’t advise anyone to shop at label menswear, they are a joke of a company.

UPDATE: after writing the above review I was contacted by label menswear who then offered me a refund and asked for the review to be removed. In the interests of other potential customers I have decided to not remove my review but to update it and respond to their response but also highlight that I have since been refunded via chargebacks raised as legally if you return your order in the condition you received it and within 14 days of delivery you are entitled to a refund.

Thank you for your response, I would however like to point out some faults with it.

When processing my review I selected ‘refund to original payment method’ it is not the customers fault if you have an issue with your returns portal. After conversations with your customer services team I was told conflicting information of ‘return to original payment method was not an option on the returns portal’ and ‘we don’t offer refund on items below RRP’. I know the first statement to be untrue as I selected return to original payment method, the second statement has no bearing as this isn’t it your T&C’s and even if it were they do not supersede consumer rights.

I would like to apologise for the additional costs incurred for ordering the same items but I wasn’t aware this was frowned upon.

To say you agreed to resolve the matter after I contacted you is again incorrect, the correct timeline of events were.
1. I emailed to explain I wanted return to original payment method.
2. You told me I selected store credit.
3. I sent roughly 10+ emails back and forth explaining I didn’t accept the refund method of store credit and requested a return to my original payment method as per my consumer rights.
4. You ignored the fact I’d raised my consumer rights to you and proceeded not to refund me to the method I had asked for.
5. I posted a review on here to alert other people looking at your site.
6. You offered me a refund and said you would authorise this after my review was removed.
7. I reminded you that asking someone to remove a review and offering incentives to do so was not inline with trust pilots T&C’s.
8. As I hadn’t agreed to remove the review you then reneged on your offer of a refund.
9. I raised charge backs on my purchases which you accepted and I got my refunds.

When I returned my first order I was good enough to not only include the order number in the parcel but also a note asking to be refunded to my original payment method, this was overlooked and you refunded me via store credit which is proof you have overlooked my consumer rights.

I appreciate your trustpilot rating but unfortunately this has not been the experience I have received, this is the first negative review I have ever left a company due to the experience I’ve had. While I appreciate your score on trustpilot it does not surprise me that you have such an admirable score if you offer to acknowledge consumer rights after the removal of a negative review.

Great product, fantastic selection, very competitive prices and fast delivery.

I can’t recommend Label highly enough.

Great service and great price for C.P Company T shirt.
wouldn't hesitate to order from them again

Great service quick deliver my quick responses

Be careful with this company - you CANNOT get a refund to your original payment method, they will only let you exchange or have store credit. (UPDATE: I was refunded after this negative review)! When querying this, I was told this has changed since 1st May. This is not mentioned on their website or returns policy. Have effectively lost £200 because there’s nothing else on the website my husband wants. Customer service is appalling. I am looking into how to escalate this.

Update:
I have now received a refund in full to my original payment method after writing this review. The refund was sent promptly and I have returned the item.
However, I have now been contacted by the Founder/Director of the company who have asked me to remove/amend this review as they state it is ‘factually incorrect’. I have been threatened with formal action ‘to seek correction and recovery of any loses arising from false or misleading statements’.
Whilst the matter has been resolved, it took me to write this review for this to happen, otherwise I would have remained unable to received the refund to my original payment method.

Great personalised service. Speedy and upto date communications on delivery times. Well done I used to use Flannels not anymore. These guys know about customer service

Brilliant online site, my go to for excellent deals and choice, always a great range and plenty options, below RRP which is always good 👍

Rapid delivery and amazing selection of items!

I have ordered from label menswear quite a few times now and never had any issues with the items I’ve bought, they such a reliable and trustworthy company! Very fast delivery as well thank you 🩵

Brilliant service .
Definitely order again.

Great service and great quality of clothing.

2 tees with a bank hol discount so proper good value great service as always 👍🏼

Really good service ,quick delivery,great prices will be ordering again many thanks label menswear

Easy to use site ,great choice and value,detailed description of products, fast delivery well packaged , thanks guys.

East to order, quick delivery and great quality and value for money.

Great service rapid shipment and great prices
Quality 5 Star ⭐ service

Loved the top and quick delivery and good price no issues great customer support and care making sure everything was ok would highly recommend and will be buying again in the future