Lab Reviews 

Appointment was scheduled a week and a half ago. I got a reminder the morning of the appointment, I showed up at the scheduled time and the office was closed for the day, while on the phone trying to sort it out 3 other patients with scheduled appointments showed up to the closed office.
Website showed the location was open (I had an appointment…), door locked with a note saying closed for the day. By the way the call was not able to sort out the situation and put me on “a list”. I had delayed a visit to my elderly parents in order to get my blood work done,…..would not depend or use Labcorp in the future if given any choice at all

As far as how I would rate my experience I gave it a #1 because 0 was not available.

Lab Corp
La Cholla Blvd.
Tucson, AZ

Front desk. very rude. Staff and techs appear to be selecting preferred patients while those, even with appointments, are ignored.

I went to my doctor for follow up of chronic neck, back and arm pain requesting a prescription for something stronger than XS Tylenol. The APRN agreed to give me a prescription for Cyclobenzaprine. It is not a controlled medication. She asked me to provide a urine sample. I complied. I then received a notification from LabCorp that the test could not be completed due to inadequate specimen. A couple of weeks later, I received a bill for the lab test. I called customer service and was placed on hold for 32 minutes then, call was disconnected. I called back and spoke to a different agent who said that the lab test was completed and I need to pay the fees. He refused to allow me to speak with a supervisor. I have filed complaints with multiple administrations including Better Business Bureau and Federal Trade Commissioner. I do not feel this is valid and believe this is blatant fraud.

I have never had an issue with Labcorp. Everyone is always nice to me. I might sit in the waiting room for 5-10 minutes before I am helped. Their office is always clean and the staff always professional. 🙂

Horrible uncaring company! Worst customer service and dirty locations. I hope they go out of business

Please do not use this company. It is so difficult to work out issues.
The day of my appt I paid in full. Left with invoice/receipt in hand. Not realizing the front desk woman entered the wrong ordering physician info. So,
a few weeks later I receive a bill for almost $500 for testing my Dr did not order. After repeated calls to Labcorp billings from me and my Dr’s office trying to resolve this charge I realized Labcorp error which I pointed out to them. They said they I was not responsible and they would zero out my balance. Great!
Nope. A week or so later I receive another bill for same amount. Call again. The person tells me the same thing. I am not responsible and my balance will be zeroed out.
‘Give it up to 7day’. Less than 2 weeks later I have received yet another notice for same charge.
I will continue to call.

This is the worst experience ever! Making an appointment over the phone or online with Labcorp is impossible!!

Not sure what is going on with Labcorp but I have used them for years not just in Florida but other places too. Went to the Ascension 210 Lab in St.Johns where I have gone since living in Florida, I was always able to walk in and have my blood drawn for testing, not today. No one in the waiting area but the Kiosk would not allow me to check in, had to make an appointment, in one week. Went to another provider and had no problems, My wife and I will henceforth use the other provider. Labs are a business and Labcorp is not user friendly.

You can make an appointment. They will send you a reminder the day before. Then when you arrive there is a little note on the door saying they are closed that day, again and again, location after location.

I usually go for my blood drawn on Saturdays, and about a month ago I went for one, and only they couldn't get very much out of me. So I came back for more on the same day, but no luck. So I waited about 3 more weeks to go back again, and there was Ben Vara, the guy who could draw it with no problem. He had a lot of experience and was very courteous and supportive because I got pretty nervous knowing my veins are pretty tough to work with. I really recommend Ben for a full-time position at this Quest office in Victorville, California. We really need people like him to feel safe. Please let him be a full-time phlebotomist. I need to feel happy when it's time for me to stop by this office and know that he will be one of the few people who can work with my veins with no problem. 03/04/2025

How do they not have a tracking system? Got work done Friday and in the past it has taken 24 hours or less to get rests. Now goimg on 48. Cant even confirm if they got it. Noone on the phones for the weekend. Such a trash company. Even Quest has tracking on their portals.

Made an appointment last month for today (2/18/25) and put it on my calendar immediately. When I arrived today prior to my scheduled time my check in didn't state appointment!
Woman at the desk said I was NOT on the list. Apparently you'd better know your confirmation number or you're S.O.L. in this place....should put mouse ears on the building...

Brought some family in for some testing that we scheduled for online. There was a lady up front dark skinned said her name was Alfreda. Giving a description because she doesn't wear a name tag and she's obviously the same person everyone here is complaining about. We arrived 02/17/25 at 9:45 am.
This lady was extremely rude to my Fiance Tanya Jernigan. She gave our family a hard time kept saying they can't see us even though we had an appointment. Went back and forth about all kinds of things that had nothing to do with anything we did wrong.
How can a medical facility employ someone like this to handle paying customers!!!
Never going back, this lady needs removed from employment. This is the worse experience we have ever gone through!!

West Chester. 520 Maple Ave. 2days in a row. Went for my blood test (had an appointment). Feb 13 and 14. 15 minutes before my appointment tech comes out (1:15). And tells us to leave b/c she has to go to lunch. Repeat I Had An App). Went to Hopewell Rd in Downingtown. They were VERY nice. Never go too West Chester. Disapline needed. I hope someone in charge of the company sees this. Too bad there is not a ZERO rating!!!

On January 29th 2025 I went back to LAB Corp to have another TB Test and Jeanette did it again. GREAT JOB!!! Didn't even feel the pinch. I am sorry that people are not having great experiences with Lab Corp but the Lab Corp in Wyomissing Pennsylvania is excellent!!! Perhaps you all need to come to PA which is courteous, quick and pain free!!!

I went into the LabCorp on Glades Rd in Boca Raton, Florida yesterday and they charged me $151.93 to do blood tests. They gave me a print out of my bill which has 10 items on it (and NO invoice numbers) and I paid for some of them. This is quite disturbing because these charges aren't valid and now I get an email my results are ready and my online account has NO results NOR bills. I called the customer service and they foreign based, and get angry because I don't have an invoice number. I'm caught in an unresolvable loop so I'm really hoping LabCorp sees this and tries to help me out!

The state of this company is frankly shocking. They are still sending me bills two months after I paid, and weeks after I provided them with proof of payment. They won't answer questions about why they are still sending me bills. Seems like a business tactic to get people to double pay. Can't speak to a human on the phone either. If a company is acting like this, I wouldn't even trust them to be doing the tests they claim to do. Absolute joke of a company.

Signed in thru txt never got a call or response there were 8 people waiting waiting an hour 1 person working there
I left! NEVER AGAIN WILL I GO THERE!

Worst services ever. Went to my appointment, checked in and 45 min later the receptionist informed me I needed to go to a different location. I went to that location and they said I had no appointment. Amazing, my email and my txt all showed my appointment was confirmed. CRAP ORGANIZATION that has ZERO CUSTOMER SERVICE!