I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
Company replied
The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
Company replied
Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been running the ionizers since…
I have been running the ionizers since receiving them and I do not notice a difference at all.
20 February 2026
Unprompted review
Reply from labcharge.com
Hi Jodi,
We’re sorry to hear that you haven’t noticed a difference yet. Results can vary depending on room size, airflow, and placement, and consistent use in open areas typically provides the best performance.
If you have any questions about placement or would like assistance, please email us at hello@labcharge.com, and our team will be happy to help.
No long cord
They seem to be doing a good job, i've only been using him for a couple weeks, no complaints.
1 March 2026
Unprompted review
Reply from labcharge.com
Hi Karl,
Thank you for your review! We’re glad to hear the units are working well for you so far and that you’ve had a positive experience. We truly appreciate your support and hope they continue to meet your expectations!
Poor warranty and customer service
Bought 4 and bearings in one failed. Still waiting on customer service and warranty, 3 weeks now.
12 February 2026
Unprompted review
Reply from labcharge.com
Hi Don,
We’re very sorry to hear about your experience and sincerely apologize for the delay. That is not the level of service we strive to provide.
We would like to review your warranty request and assist you as quickly as possible. Please email us directly at hello@labcharge.com with your order number and a brief description of the issue so we can locate your case and prioritize your replacement.
Thank you for bringing this to our attention.
I got two and there wonderful i really…
I got two and there wonderful i really didn't think they would work this well and my husband gets allergies very bad and have really cut down on the dust we had so much dust in are home.
16 February 2026
Unprompted review
Reply from labcharge.com
Hi Linda,
Thank you so much for your wonderful review! We’re thrilled to hear that the purifiers are working so well for you and helping reduce dust in your home. It’s especially great to know your husband’s allergies are improving. We truly appreciate your support and feedback!
I have noticed a change in my air…
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t have a problem with it as it’s no louder than my c-pap machine. I will need more time to give a 5 star review to see if it truly helps with my allergies.
1 March 2026
Unprompted review
Reply from labcharge.com
Hi Mike,
Thank you for sharing your thoughtful feedback. We’re glad to hear you’ve noticed an improvement in your air quality. We understand that sensitivity to sound and light can vary from person to person, and placement in a slightly different location may help improve nighttime comfort.
If you have any questions or need assistance, please feel free to contact us at hello@labcharge.com—we’re happy to help.
The ion purchase was quick
The ion purchase was quick, easy and arrived in record time! I hooked it up right away and the dust has decreased substantially. It was quiet at first but now I can hear a fan like sound. I place both filters on a cork base and that has helped with the vibration and sound. Other than that I’m licking the unit.
28 February 2026
Unprompted review
Reply from labcharge.com
Hi James,
Thank you for your review! We’re glad to hear the purchase and delivery process was smooth and that you’ve noticed a reduction in dust. It’s also great that you found a placement solution to help minimize vibration and sound.
If the unit becomes noticeably noisy, please email us at hello@labcharge.com with your order details so we can review the issue and assist you further. We truly appreciate your feedback and support!
Don’t believe the ads!
The ads are false advertising. Don’t get caught up believing them . I spent my hard earned money on two of them . They don’t work , I have dust everywhere. I gave one to my sister who’s a smoker, doesn’t work at all . These people should be ashamed for taking money from the elderly ( me) for a product they know is no good . I’ve reached out several times to them for a refund , all they’ve done is give me the run around . Next stop for me , the BBB , they don’t deserve even 1 star .
30 November 2025
Unprompted review
Reply from labcharge.com
Hi Sheila,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the experience we want for our customers.
We would like the opportunity to review your case and assist you with your refund request. Please contact us directly at hello@labcharge.com with your order number so we can locate your account and help resolve this matter as quickly as possible.
Thank you for bringing this to our attention.
I love these air purifiers so much
28 February 2026
Unprompted review
Reply from labcharge.com
Hi Patricia,
Thank you so much for your kind words! We’re thrilled to hear that you love the air purifiers. We truly appreciate your support and are glad they’re making a positive difference in your home!
Really nice small device
Really nice small device. Look’s good in the space’s we put it in and hope it cleans the air as good as the. Others we’ve had in the past!
18 February 2026
Unprompted review
Reply from labcharge.com
Hi Jason,
Thank you for your review! We’re glad to hear you like the compact size and design, and that it fits nicely into your space. We hope it continues to meet your expectations and provide great results. We truly appreciate your support!
They say plugs are better 5 feet
They say plugs are better 5 feet
My plugs are closer to floor
20 February 2026
Unprompted review
Reply from labcharge.com
Hi Jill,
Thank you for your question. While placement around 5 feet above the floor can help maximize air circulation, the unit can still operate when plugged into outlets closer to the floor. For best results, we recommend placing it in an open area where airflow is not blocked by furniture, curtains, or walls.
If you have any other questions or need assistance, please feel free to email us at hello@labcharge.com, and our team will be happy to help.
Four stars — it's about Customer Care after the sale—otherwise it would be a Five Star Review
We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever.
So we chatted online and connected with one of your CSRs, who asked for a video of the unit and the noise it makes.
We sent that video more than two weeks ago now, and we've heard nothing in response to our request for a replacement. We resent the request for replacement, and still no answer.
It's like we dropped off your radar, and nobody remembers to pick us up.
We like the air purifiers; in fact, we just bought 8 units to put around our place, but we'd like the one that isn't working replaced. It's humming out in our living room right now.
The purifiers are great, shipping time is great, but this one fact: unresponsive to customer requests—that drops your rating to 4 stars.
12 February 2026
Unprompted review
Reply from labcharge.com
Hi Dalton,
Thank you for your review and for your continued support—we truly appreciate it, especially your recent purchase. We’re glad to hear the purifiers and shipping met your expectations, and we’re sorry for the delay in responding to your replacement request.
A noticeably loud humming is not expected, and we would like to review your case and assist you as soon as possible. Please email us directly at hello@labcharge.com with your order number and mention that you previously submitted a video, so our team can locate your request and prioritize your replacement.
Thank you for your patience, and we look forward to resolving this for you.
Do not buy from them
Do not buy from them. They promise 100% satisfaction and claim you have 30 days to return the item. Well, I was not satisfied with the product and they then said that they charge a 25% restocking fee and I had to pay the shipping. I originally paid $52.68. In the end I will get only $27.46 which is just over 50%. I am definitely not 100% satisfied!!!
27 February 2026
Unprompted review
Reply from labcharge.com
Hi Lynne,
We’re sorry to hear that you were dissatisfied with your experience and apologize for any frustration caused.
We would be happy to review your case and confirm the details of your return and refund. Please contact us directly at hello@labcharge.com with your order number so we can assist you further.
I can breath better and not having to…
I can breath better and not having to dust ever day is even better.
23 February 2026
Unprompted review
Reply from labcharge.com
Hi Lisa,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re breathing better and noticing less dust in your home. It’s great to know the purifiers are making a positive difference. We truly appreciate your support!
Easy to set up
Easy to set up. Has made a difference to the air in my home. They do emit some noise but I don’t find it annoying.
20 February 2026
Unprompted review
Reply from labcharge.com
Hi Anne,
Thank you for your review! We’re glad to hear the units were easy to set up and that you’ve noticed an improvement in your home’s air quality. We appreciate your feedback about the sound and are happy to know it hasn’t been disruptive. Thank you for your support!
Not that good
The information states the device covers 250 sq. ft.
Not likely.
It is slightly better than may air filtered purifier.
The constant green and blue light in the bedroom makes it difficult to sleep.
Too bad you can’t turn off the lights.
End result is, I wouldn’t recommend.
2 February 2026
Unprompted review
Reply from labcharge.com
Hi Mark,
We’re sorry to hear that the product did not meet your expectations. We understand how important both performance and comfort are, especially in bedroom environments.
Coverage and results can vary depending on room layout, airflow, and placement, and we appreciate your feedback regarding the indicator lights and your overall experience. If you have any questions or would like assistance with your unit, please contact us directly at hello@labcharge.com, and our team will be happy to help.
None of the 4 worked
None of the 4 worked. Either send 4 of the new Lab Charge Air Purifer. This is the 3rd text I’ve sent. You seem to ignore my texts. I can send the 4 duds back to you. I am on a limited budget. I felt these would be helpful with my constant sneezing and allergies. If you don’t respond after 3 times. I will send in a google review. Thank you in advance for quickly handing this complaint.
Sincerely,
Rebecca A Loudermilk
4238172622
2416 E. Stone Dr
Apt 700A
Kingsport, TN. 37660
23 January 2026
Unprompted review
Reply from labcharge.com
Hi Rebecca,
Thank you for reaching out, and we’re very sorry to hear that your units are not working as expected. We understand how frustrating this must be, especially when you were hoping they would help with your allergies.
To assist you properly, please email us directly at hello@labcharge.com with your order number and a brief description of the issue.
We appreciate your patience and look forward to resolving this for you.
Arrived within a few days of ordering…
Arrived within a few days of ordering them. I have 4 spread out in my home & some pet odors are fading within the first week
26 February 2026
Unprompted review
Reply from labcharge.com
Hi Nancy,
Thank you so much for your wonderful review! We’re glad to hear your order arrived quickly and that you’re already noticing pet odors fading within the first week. It’s great to know the units are working well throughout your home. We truly appreciate your support and feedback!
Labcharge works great
17 February 2026
Unprompted review
Reply from labcharge.com
Hi Frankie,
Thank you for your review! We’re glad to hear that LabCharge is working great for you. We truly appreciate your support!
Just plug in and it works great
Just plug in and it works great. I love them I will buy more.2/18
18 February 2026
Unprompted review
Reply from labcharge.com
Hi Alice,
Thank you so much for your wonderful review! We’re delighted to hear that the units are easy to use and working great for you. It means a lot to us that you love them and are planning to purchase more. We truly appreciate your support!
Small but mighty!
These units are compact in size, but do a stellar job cleaning the air. I will most likely bring one with me for my next train trip. I do not doubt that it will keep the air in my roomette super clean!
25 February 2026
Unprompted review
Reply from labcharge.com
Hi Ruth,
Thank you so much for your wonderful review! We’re glad to hear you appreciate the compact size and performance of the units. It’s great that they’re convenient enough to take with you while traveling. We truly appreciate your support and hope they continue to provide you with cleaner, fresher air wherever you go!
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