London Residential Management Limited Reviews 50

Utterly hopeless.
Poor communications.
Not worth any attention whatsoever

Shocking and useless management. Extortionate fees for nothing.

Embarrassingly incompetent management of the Atlas building. Air cooling system constantly failing when the weather gets even slightly warm! This should be the whole point of the system. Useless and would recommend avoiding developments where LRM are involved. Bothering to write a review to counter their suspicious positive ‘reviews’.

From their website: What to expect from lrm in a few words

Excellent communication
Responsive action, tracking and resolution of issues
Budgetary control

What you actually experience: poor / slow communication (no response to a licence to alter, then they got upset that we'd done the work)
An average online portal that includes many useful documents but with no ability to filter or order in any useful (ie date) order
No service charge accounts provided for the last 3 years, in clear breach of the lease and their obligations. No material attempt to resolve this.

There are worse managing agents, but LRM are not good!

Horrible company. Untrustworthy & don't seem to be able to hold onto any of there properties! Notice their website showcases nothing that they manage. They seemed too move from Private to Social Housing management but none of these properties show up on the site now either. Avoid! Taking them on as your Building Management or working for them!!

Getting basic information from LRM is an ongoing struggle. You have to ask the same thing over and over, hoping they'll finally understand. Filing a formal complaint with the Redress Scheme seems to be the only way to get results.

Back in September 2024, I requested all insurance details for our building using a Section 30, Paragraph 3 notice under the Landlord and Tenant Act 1985. They sent the building insurance only, but missed everything else.

I pointed out the missing insurance information on December 22nd and again on January 6th. Then, on March 28th, they told me they'd already sent everything. They hadn't.

It's hard to understand how LRM and our property manager can get such simple things wrong. The staff seem incapable.

Avoid LRM if you can.

Lazy and not responsible
Did nothing on the issues in the building, the lift is out of order 6 times in 2 months under their management.
Claimed to monitor the CCTV 24x7, but knew nothing about every issue happened in the building until someone called them

Jessica Rodrigues is always eager to help with any updates I require. She is helpful and very efficient. A real credit to London Residential Management. I'm looking to working with her for the foreseeable future.

I'm only sorry I had to give them one star to write a review. Do not deal with this company, they have been nothing but a headache from start to (hopefully soon) finish.

Janice Whitticom of LRM has been efficient and helpful in providing an LPE1 sales information pack, and in updating it as needed; she has been most attentive in resolving subsequent difficulties with the delivery of the many contained files to a specific destination.

Absolutely useless. And they post fake reviews to boost their score.

Very happy with customer service and information/help I received from head of finance.

The Service from LRM's Conveyancing Team has been outstanding. Janice Whitticom has been incredible helping us in completing a remortgage for one of our clients. We didn't give Janice a lot of time at all, but from start to finish she delivered a service that went above and beyond the asking. Janice was very friendly, polite and even sent us responses whilst she was on annual leave! I'd highly recommend LRM Conveyancing Team. Thank you!

Mukate from Key Conveyancing

fixed the water problem very efficiently and in a timely manner

Great Company to work with. Great staff and very helpful, as someone who has contracted with them, appreciate the good service they provide.

Best management company I have dealt with in years, it is evident that LRM have a vested interest in managing their properties well. I would recommend, they have been good to me and my family.

I had such a positive encounter with this company. They answered all my question and resolved all issues promptly and with great professionalism. They were also extremely friendly. I definitely recommend and I am definitely delighted going further and having any other future engagements with the company.

Very surprised with the bad reviews.
If you want the job done this is the company for you. They are amazing 👏 thank you again. I will be back when needed 😌

Not sure what all the bad reviews are about as we have just moved over and had all our documents in a timely manner and all emails have been answered within a few hours. They even made sure our grass it cut regularly unlike our previous MA. We are happy with the services they provide.

Absolutely awful.

Communication is dreadful, staff turnover is ridiculous and there seems to be a severe lack of common sense from leaders.
I have lived in a development they ‘look after’ for 4+ yrs and still have snags unresolved.
I have had so many issues with this company there are too many to write. I would give 0 if allowed.
Avoid!