kuxiu.coReviews 

Product works well, but had an early magnet failure — support came through in the end

I've been using the Kuxiu X44 mount and overall it does what it promises. However, the magnet failed earlier than it should have, which was frustrating given the price point.

That said, I reached out to Kuxiu support and they agreed to replace the faulty part. Really appreciated that they honoured it without much hassle — it would have been easy for them to brush it off.

Still waiting on the replacement to arrive, but honestly the support experience alone has restored my confidence in the brand. A company that stands behind their product is worth sticking with.

Excellent customer service and an overall awesome product!

Awful customer service. I placed my order for an iPad stand, and then they emailed me 4 days later asking if I was planning to upgrade to the next iOS, in which case their testing was not yet completed. They still haven't shipped my product!

Awesome customer service… I’d bought a 3-1 power bank from an advert. It arrived and I was very impressed so I explored there website. Noticed that said power bank was available with a case… I contacted customer service… they replied in minutes… I had asked about trying to purchase a case but they sent me one free of charge… I just had to pay the £5 postage. Very impressed… and definitely a company III be buying from in the future.

Laderen virker perfekt til min iPhone og Apple Watch.

Men der er lang leverings tid på det.

I was doubtful about the purchase as I am with new online "shops". HOWEVER KUXIU's service was more than 5 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Quick in responding to my concerns. Delivery when stocks are available was super fast. I realised I shorted my initial order and only required to order one more. They were very accomodating in helping me out $$. I can highly recommend KUXIU and look forward to them increasing their product line.

I Purchased one of the Kuxiu Magnetic Smart Connector chargers for my iPad at the end of December. Not only did it arrive swiftly in pristine condition but the product itself was even better than expected - super convenient and a very long lead - couldn't be happier

Unfortunately last week I noticed that it was not charging the iPad - I messaged support and they replied straight away asking for further specific details and once supplied they informed me that they would be sending out a newer model that supports online firmware updates

I honestly cannot fault them both in terms of quality of product but also the quick, helpful, and, above all, painless customer support

Highly recommended

After seeing a lot of Kuxiu on social media I decided to look into a new charger for my Apple iPhone, watch and Air Pods and came across the 3-in-1 MagSafe Foldable Wireless Charging Stand in Cosmic Orange. It was shipped and delivered super quick and I'm really pleased with the charger itself. It's super compact, so takes up no room on my bedside table, comes with a case so when you travel you don't have to take multiple chargers, it looks great and it charges my iPhone super quickly. Highly recommended.

I made an error with my purchase, I ordered a 13-inch tablet stand instead of an 11-inch one. Customer support was incredibly understanding and flexible, making sure I was fully satisfied. They responded very quickly and were reliable and friendly throughout the entire process.

Even though the mistake was mine, I still received a refund for returning the wrong product, and they shipped the correct one free of charge. The tablet stand itself is very sturdy and has strong magnets.

Hands down, this is the best customer support experience I’ve had in a while.

I bought a magnetic iPad charger recently from this company. I found this to be the most amazing product - at a great price - well worth the money.
It’s a really sturdy item and small enough to be portable. That aside, it’s been an absolute life saver. Apple decided our iPad Air was unrepairable, so an expensive iPad that stopped charging via cable would have had to be thrown away after 18 months had it not been for this magnetic charger. Hopefully it will last for some time to come, but I would have no hesitation in buying another.
Great customer service - they responded in a timely manner given the time difference and were always helpful and professional - great job KUXIU!

I had a really positive experience with this seller and their customer support team. I ordered a power bank but accidentally entered the wrong ZIP code. I only noticed the mistake after the item had already been shipped. Because of the incorrect address, the delivery service returned the package to the sender.

I contacted customer support, and they quickly arranged to resend the item. Unfortunately, something went wrong again, and the package was returned once more. I reached out again, and they sent it a third time, reassuring me that this time it would arrive without issues.

And it did! Just a couple of days later, the package was successfully delivered.

Throughout the whole process, the support team was very responsive, polite, and helpful. They even followed up after the delivery to make sure everything arrived safely and that I was satisfied.

Great service and excellent customer care — highly recommended!

A beautiful, convenient product that lasted less than a year. I loved that it charged everything and I only needed to bring one small case when travelling. It would frequently overheat when charging more than one item at a time. It stopped working when I smelled burning and I saw that the port (and cable) had melted.

Bought a wireless charger before Christmas and the watch charging part of the charger stopped working for reasons unknown, I e-mailed the company and had a reply within 24 hours, they asked me to check several things which I did they were very reassuring and told me they would resolve my issue or issue a new charger, which they did after not being able to resolve the problem. The charger arrived within a few days from China with full tracking so I could see where it was.
May e-mails were all answered within 24 hours.
I would definitely buy from this company again, great communication.
The product is great very compact and comes in a carry case.
Would definitely recommend without a doubt.

When I received the product (x40 turbo), it turned out really good and I really liked it as it was the ONLY ONE I could find that charges 3 in 1 with 25W data charging for the phone, as well as being extremely portable and foldable, which is very innovative. Then, after a few months of perfect use, the watch charger broke and I reached out to their support team, who handled the scenario very well, and allowed me a replacement, which arrived ONLY AT MOST A WEEK after I shipped it out, which is very fast in my opinion, and they also reimbursed the shipping fee, so all ended well. Their service is flawless, and despite breaking, their product is also very higher quality and very innovative,

Genuinely great product and even better customer service. Would 100% recommend the X40 Turbo.

I bought the magnetic charging stand for my iPad Pro and it was great. Unfortunately, apparently the iPadOS 26 update broke the charging feature. Not only did Kuxiu replace the stand for me, but when that one didn't charge the iPad Pro either, they shipped me a replacement charging unit which only required removing four screws and swapping the charging unit. (The first stand did not have the ability to replace the charging unit.) Thanks to their excellent support, I now have a fully functioning magnetic charging stand for my iPad Pro again.

I purchased an IPad magnetic stand. Despite the usual and straightforward return promises, I have been unable to return the item never mind get a refund. After having to provide all sorts of photographic evidence (!) I have since been sent a return code and a return FedEx label both of which have been faulty. Not sure why this has become such an arduous and complicated process. PS. I have altered my rating above - from 1 to 3: They sorted out the return. It was a difficult and time consuming process but they were very courteous and ultimately helpful.

Bought a x40 turbo a month ago, worked perfectly and some days ago watch charger stopped working.
Wrote to customer support, done few tests and then they replaced with a new one.
All perfect and working new one
Great customer care so appreciated

So I purchased their 3 in 1 charger. After setting everything up with the included charger, I experienced that it was faulty with the charging part for my Airpods. I tried different set of airpods from family and friends, all with same issue. It kept turning on and off. I contacted Kuxiu. Here the problems began. You're mostly responded to by something that seems like an Ai. They keep making me send pictures, videos and trying different things. I tried to do all the said things, but without solving the issue. After a lot of writing back and fourth I demanded a repair, new unit or refund. They just kept asking for more and more pictures, videos etc.

I think it's a solid product if it worked, but with this costumer support and way of treating costumers, ill give it 1 star.