Kuurth Reviews 3,295

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 900 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting their unique designs and elegant appearance. Many people are happy with their purchases, finding the items to be exactly as described and receiving numerous compliments. The packaging is frequently highlighted as careful and beautiful, ensuring products arrive safely. However, some customers experienced significant delays with delivery, with orders taking several months to arrive, and some even getting lost in transit. There are also mixed opinions regarding customer service, with some finding it very helpful and quick, while others reported slow responses, conflicting information, or unsatisfactory resolutions for issues like wrong sizes or product defects. A few people noted quality issues with certain items, such as beads falling off, mechanisms breaking, or products not matching their online depiction, leading to disappointment.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the high quality,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the high quality and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the efficiency,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely and fast delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing satisfaction, while others... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the product goes without saying, this is not my first time buying with Kuurth and I am as impressed this time around as before. These are beautiful, quality, art inspired products that... See more

Rated 4 out of 5 stars

I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great. It's a good shop I recomand it for this qualité and originali... See more

Rated 4 out of 5 stars

The quality on the jewellery is always on point. Never too expensive, but still delivers. Delivery is usually not a problem, but keep in mind that Christmas season could impact deliveries and the trac... See more

Rated 4 out of 5 stars

Good items but a bit overpriced. For the price they list, some of the items should use real stones instead of fake stones, but the silver is definitely real silver. Will buy again, have bought seve... See more


Company details

  1. Jewelry Store

Written by the company

Under construction, continuously.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Refund

Hello,

On 27th of January I sent the order 158516EN (The Creation of Adam Ring V2) back to get a refund. As I can see at Correos following site, you got it a lot of days ago, but still I haven’t got any money back, could you help me with that?

Thank you.

27 December 2025
Kuurth logo

Reply from Kuurth

Dear Anastasiia,

We apologize for the delay. As far as we can see, your refund has already been processed.

Please note that it may take 1-2 business days for the refund to appear in your original payment method.

If we can help you in any other way, please don't hesitate to contact us again.

Have a great day!

Rated 5 out of 5 stars

Best quality

The quality of products were of the best, I was afraid at first as I dont do much online shopping especially when it comes to jewelry.

1 January 2026
Rated 1 out of 5 stars

Cheap quality

Cheap quality, much smaller than expected

23 December 2025
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Reply from Kuurth

Dear David,

We regret that your expectations regarding the ring were not met.

I would like to clarify that the product you purchased is made entirely of 925 sterling silver (the highest quality silver available today), so the quality of the product is virtually impeccable.

Regarding the ring's dimensions, we will take your experience into account to prevent this from happening again (for example, by posting photos on the website showing how the ring looks on a hand!).

Thank you very much for your feedback and best regards.

Rated 1 out of 5 stars

Nice pieces, bad info, too much fees

Bought a ring, it said the size was an 11.5 US and it’s not. It’s a size 12 US. I had to pay import fees and now it seems that for a return I need to pay return fees for an item that was sized wrong which is annoying. I spent close to 300$ CDN already to get the ring now I’m gonna have to spend another 75$CDN to return it to only get 217$ back… Don’t buy from the site outside of Europe

23 February 2026
Unprompted review
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Reply from Kuurth

Dear Matthew

We would like to clarify that our sizing guide is carefully prepared and aligned with standard EU and US measurements. The rings are produced according to those specifications, and we do not alter sizes individually.

For international returns (outside the EU), return shipping costs and any associated customs fees are the responsibility of the customer, as outlined in our return policy.

We understand that international purchases can involve additional costs, and we always aim to be transparent about this before checkout.

Kind regards,

Rated 1 out of 5 stars

Return process was horrible

The Rings didn't fit. The Return process was a complete mess.

15 December 2025
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Reply from Kuurth

Dear Berno,

We’re sorry to hear that the sizing didn’t work out for you.

All ring measurements are clearly detailed on our website to help customers select the correct size before purchasing. In cases where a return is needed, we follow a structured return procedure to ensure everything is processed correctly and securely.

Regarding the return process, the delay you experienced was due to a high volume of requests during that period, which unfortunately extended our response times more than expected.

If there is anything you wanna discuss about, please do not hesitate to contact our customer support team!

Kind regards,

Rated 3 out of 5 stars

Great items - service needs work

The items are exactly as described and beautiful and have gotten lots of compliments so can’t fault that.

The only part that brings this review down is the delivery service as it took 2 months to get to me ( I did order in December so poor timing) and also trying to get any help through customer service was awful and didn’t hear back till the day I received it finally

16 December 2025
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Reply from Kuurth

Dear Sebastian,

First of all, thank you so much for your kind words about the pieces, we’re truly happy to hear they’ve received compliments and that you’re enjoying them.

Regarding the shipping time, we’d like to clarify that deliveries to Australia typically take around 16 business days. A two-month transit time is not standard and unfortunately reflects the peak holiday congestion that affects international logistics in mid-December, rather than our usual delivery performance.

That said, we completely understand how frustrating the wait must have felt, especially combined with delayed responses from customer service.

We genuinely appreciate your feedback and your patience :)

Receive our best regards!

Rated 2 out of 5 stars

Hitodama ring has a bad quality.

Hitodama ring has a bad quality.
After a month and a half, the stone on the ring came off and was lost.
I can't believe that such an expensive silver ring is of such poor quality.

21 February 2026
Unprompted review
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Reply from Kuurth

Dear Yulia,

We are sorry to hear about the situation you described! As far as we can see, our customer service team contacted you 10 days ago requesting additional information so we could take action and offer you the best solution for your circumstances.

As soon as we receive your response, we will be able to offer you a solution :)

We look forward to your reply!

Sincerely,

Rated 5 out of 5 stars

Perfect for jewelry

Perfect for jewelry, and really cool design for bags / accessories !
The team are very cool too (met at the popup)

22 December 2025
Rated 5 out of 5 stars

Amazing gift!

I purchased a pair of earring for my girlfriend. Kuurth gifted me another pair for free! Fast shipping and great presentation.

17 February 2026
Unprompted review

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