Expensive for what it’s offered. No full ingredients on website when trying to decide on meals to select, some very spicy without spicy rating on The site. would not recommend. 3/6 meals went in the b... See more
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I’m very sorry to say that the chicken was like dry leather, potatoes squidgy and the taste non existent. I think what they are trying to do is great but to charge for that level of food is crimina... See more
Very nutritious food. Helps with having variety of nutrition to support good gut and health. And it is freshly delivered in the morning that I love as well. As I prefer to have it for breakfast and lu... See more
Company replied
I'm genuinely impressed with this service! The meals are consistently fresh and delicious, simplifying healthy eating. The portion sizes are just right, and there's a wonderful variety to choose from... See more
Company replied
Company details
About Kurami
Written by the company
About Kurami
Kurami is a London-based, premium meal delivery service with a unique focus on gut health. All of our meals are nutritionist approved and chef crafted, to ensure you receive deliciously nutritious meals right at your doorstep. We supply your breakfast, lunch & dinner, alongside snacks and drinks; all delivered in fully recyclable packaging, ready to heat or eat. In all of our paths you will find balanced macros, which will support you in your wellness journey. Unlike other meal path services, our dishes have been carefully designed and approved by our dedicated nutritionist, contain zero preservatives, and we do not use ingredients that contain dairy or gluten. With standard, vegetarian, vegan and pescatarian options available, our menus are bursting with flavour to suit every taste bud.
Contact info
United Kingdom
- info@kurami.co.uk
- kurami.co.uk
3.4
Average
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful healthy food
Great company providing super healthy, gut friendly, food options. I'm gluten & dairy intolerant, and as a busy entrepreneur, it's very hard to eat/cook well. I've always eat out/order from Deliveroo, but can't find consistently delicious and healthy options on Deliveroo. Recently did a gut test through Zoe, and realised that my gut is not in its best shape and I really need to fix my health through a better diet.
I value the diversity & customisability of Kurami meals. Also some meals are really tasty, and honestly for the price, it's totally worth it. Will be ordering more frequently when back from holidays.
Delivery company did deliver a bit later than expected, which is ok for someone like me who does intermittent fasting and doesn't eat breakfast, but might be an issue for someone who does eat breakfast. Kurami support is great though, with really fast support, and I believe they are actively trying to fix the issue to ensure the delivery would be on time.
But nonetheless, it really is a unique service, and magical that it exists in this empire of ultra processed food. Wholeheartedly support Kurami! Please keep up the good work.
5 December 2023
Unprompted review
I'm still waiting on my refund and it's…
I'm still waiting on my refund and it's been over 30 days. In this financial climate I feel it's very poor that a company provide no product, give poor customer communication (in me having to prove I didn't receive the products and continuously ask for a refund).
As well as the above I'm now waiting on a refund that I was told could not be sped up and have to wait the full 30 days.
Please Kurami get this sorted and reply to my email I sent asking where my refund is.
28 November 2023
Unprompted review
Reply from Kurami
Dear Sue,
We hope you are well! Thank you for reaching out.
Can you kindly reach out to us again so we can sort this out for you? We would recommend using our online form to ensure that we receive your message. You can also use our helpful chat on our website!
We are unable to find your order and cannot locate your email.
We look forward to resolving this for you as soon as possible!
With gratitude
Fantastic, fresh and tasty!
I’m so happy with this service. The Nationwide trays are really helping me keep on track with my overall diet and nutrition and they taste waaaay better than so many of the other pre prepared options that are out there!
22 November 2023
Unprompted review
Reply from Kurami
Dear Catty Polly,
We are so delighted to hear this, and we thank you so much for your positive review!
Our team is delighted to support you.
With love and good taste,
Team Kurami
Generally disappointed
Generally disappointed. My subscription lasted for three weeks and during that time my food arrived spilled twice. The first time I was compensated, the second time they never replied to my email. The food is great on some days, but most days it is bland and absolutely not worth the price.
16 November 2023
Unprompted review
Reply from Kurami
Dear Dania,
Thank you for your words, and we are firstly regretful to hear of any disappointment, especially that of the spilt item(s), which we take seriously. This is certainly not our usual standard and one in which, I hope, we were proven to respond and react swiftly.
We take our customers' experiences seriously, and we regret any inconvenience caused by the spilled soup. We want to assure you that we took immediate action upon learning of the issue.
Having raised this with the client services manager, we can confirm that we sent an email on 7 November notifying that our third-party courier had spilled one of the soups. Understanding that this was inedible nor appropriate to receive, we informed you that we had already arranged a private courier to resend a soup directly to you, which was received at 12:54 pm the same day.
The following day, we received a notification that you had cancelled your subscription, to which we welcomed further feedback, however we had not received a response on this occasion.
As for a second spilled item, I can confirm that no further incoming correspondence notified us of this, and we are not aware of a second incident. We reached out to you on 21st November to express concerns that indeed a second spilled item had unknowingly occurred based on this review, however unfortunately we are yet to receive a response.
We would appreciate the opportunity to understand your experience further and address any concerns you may have. Please feel free to contact us directly at info@kurami.co.uk for any additional information or assistance.
Thank you for bringing this to our attention. We value your feedback, and we are committed to continuously improving our services. If you have any further questions or concerns, please do not hesitate to reach out.
With love and good taste,
The Kurami Team.
Terrible delivery with bad service, absolutely not worth the price
Forgets boxes and delivers late; once so far (in the first fortnight of the subscription) delivered only one of two boxes and then delivered a non-vegetarian box later when our orders were vegetarian; appalling customer service with zero accountability, including begging for subscription not to be cancelled and assuring a "genuinely positive experience" during the next delivery only for the next delivery to be late.
The food is also mediocre, on top of the above problems.
28 October 2023
Unprompted review
Food consistently arrives late
Food consistently delivered late - around or after midday. Completely defeats the purpose of a calorie controlled meal plan if you’re not able to have the food due to late delivery. Whilst the food isn’t bad, it’s not for you if you’re hoping to have your food delivered on time, early morning, and maintain a calorie controlled diet throughout the day. Would not recommend.
24 October 2023
Unprompted review
Reply from Kurami
Dear Andriana,
We are sorry to hear of your disappointment with our third-party delivery courier.
We are so delighted that you have decided to continue using our services and that we have been able to turn this around for you!
We have now switched to a new provider that allows you to live-track all deliveries. We hope that this will help improve the customer experience.
Given your specific situation and delay, I can see that our team has already extended a complimentary Kurami day. Please let us know if you wish to book this, and we would be delighted to turn this around for you.
If there is anything else we can do to assist you, please do not hesitate to email our customer experience managers!
With love and good taste,
Team Kurami
Great variety and taste in ingredients
15 August 2023
Unprompted review
Reply from Kurami
Thank you so much for your wonderful review ❤️
Food exceeded expectations and was…
Food exceeded expectations and was thoroughly enjoyable. Very much looking forward to trying more of your dishes, Kurami!
21 August 2023
Unprompted review
Reply from Kurami
❤️ We truly appreciate it, thank you!
Very disappointing
I was excited to try this after all the positive reviews and media coverage. But I am sorry to say that the food is cheaply made and deeply unpleasant. Most of it consists of random collections of beans of various kinds which seem to have come out of cans, accompanied by drinks that are almost entirely water coloured by some tiny addition of extract. Just occasionally there is a dish which tastes OK, but even then you are reminded that you are essentially eating a microwave meal that you could get at Tesco, just for a much higher price. Nothing here makes you feel healthy, happy or well.
17 August 2023
Reply from Kurami
Hello,
Thank you for your review.
Unfortunately, we were unable to find your account or order in our systems.
Please let us know if there is anything else we can do to turn this around for you, and we would be delighted to help!
With love and good taste,
Team Kurami
Amazing food
Delicious food, great service. Coming from LA I’ve struggled finding good df and gf food, this meal service is amazing.
Would be even better if they included more sauces to pour over the amazing dishes, but I’m already very pleased.
7 August 2023
Reply from Kurami
Charlie, thank you so much for your fantastic review. We are delighted to support your wellness journey in London and take your feedback to heart to improve our services! ❤️
Amazing, tasty and filling.
Incredibly healthy and filling food. It has changed my digestion altogether! The food always arrives on time and everything is specially and perfectly tailored to your needs. If you don’t enjoy a particular meal, they will replace it with something else etc. Very awesome!
6 August 2023
Lovely meals great taste
11 August 2023
Reply from Kurami
❤️ Thank you so much Beverley, we truly appreciate you taking the time to review us!
I love Kurami so much and what they…
I love Kurami so much and what they stand for. The quality of their meals is incredible. I love their tailored weekly meals and also love their freezable meals. So many nutritious healthy options with great quality food. I am so excited to order more.
3 August 2023
Unprompted review
Reply from Kurami
Carley, it is our pleasure to support your wellness journey ❤️ Thank you for your beautiful review!
Do it.
I’m currently suffering from long covid, which makes shopping, cooking and cleaning hard - extremely exhausting. Kurami feels like the most amazing gift to myself - it is not only super convenient but absolutely delicious and SO nutritionally dense. It feels like deep healing for my body, and such a nice thing to be able to nourish it with. There’s no way I’d be able to eat such a diverse range of food if I was cooking for myself. I know it’s going to do great things for my microbiome. And it so totally yum!
5 July 2023
Unprompted review
Reply from Kurami
Thank you so much for this wonderful review! ❤️ It warms our hearts to read this.
We are so delighted to have you as a Kurami client and to support your wellness journey.
With love and good taste,
Team Kurami ✨
Absolutely love Kurami
Absolutely love Kurami, lovely fresh food with great variety. Really good customer service I recommend it to everyone that wants healthy, tasty food delivered.
26 June 2023
Reply from Kurami
❤️ Thank you so much for your beautiful review!
Excellent service
Excellent service, delicious, satisfying and varied options and choices. Beautifully packaged and generous portions.
7 June 2023
Reply from Kurami
Vicki, we love being part of your path to wellness! Thank you for this beautiful review ❤️
Boring food and ridiculous anti-cancellation tactics.
I never write bad reviews but this company was terrible. The food tasted like cardboard and had a terrible consistency (please bear in mind that taste is personal preference). The company also tried to force us into 2 weeks of subscription by making the cancel button unavailable for 2 weeks which I am almost sure is illegal.
23 May 2023
Unprompted review
Reply from Kurami
Dear Tim,
Thank you for taking the time to share your feedback on TrustPilot. We appreciate the opportunity to address your concerns and apologize for any inconvenience you experienced.
At Kurami, we value constructive criticism as it helps us improve our services and provide a better experience for our clients. We understand your dissatisfaction and would like to provide some clarity while also assisting potential clients in making well-informed decisions when choosing Kurami.
Firstly, we want to acknowledge that your request to cancel your subscription order was received at 16:18 through our website form. Our customer service team handled your request professionally and promptly confirmed the successful cancellation of your subscription at 16:28 on the same day.
We take pride in our efficient response time, which in this case was 10 minutes. Our team did not resist or attempt to persuade you to continue as a client, as we understand that Kurami may not be to everyone's taste. We promptly processed your request before your next charge, providing a swift resolution, stating in our email: "This has now been done for you!".
As a token of appreciation for subscribing, we offer clients a discount on their order and request a minimum of 2 consecutive renewals. This allows us to provide the best possible service while supporting our clients' wellness goals. Despite this, it is important to note that we were prompt in cancelling your subscription upon your request.
We offer both one-off and subscription products, and all our terms and conditions are transparently accessible on our website. We encourage clients to review these terms before placing an order to ensure they are in agreement. Additionally, we always advise starting with a one-off order to ensure Kurami aligns with your taste preferences before committing to a subscription.
We are proud to have a high retention rate, as many of our clients choose to continue using our services for multiple months, demonstrating their satisfaction and trust in our ability to meet their needs.
We genuinely care about our clients' satisfaction, and it is disheartening to learn that your experience was perceived negatively. We strive to provide top-quality service, especially when issues arise with orders. Feedback is crucial in enhancing our processes and addressing any areas for improvement.
We hope this response provides clarity on our position regarding your specific case. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly. We value your feedback and are committed to ensuring a positive experience for all our clients.
Absolutely Amazing
Absolutely Amazing!
So many delicious meals! I've been struggling with finding any meal plan type services due to my dietary restrictions for so long. Kurami offers such a diverse range of options and each and everyone of their dishes are incredibly flavourful and filling. Despite a bit of a kerfluffle with the delivery, the customer service team - especially Camilla managed to sort everything out perfectly.
Thank you so much!
10 May 2023
Reply from Kurami
❤️ Thank you for this beautiful review!
The very best super food in town
I have never tasted better quality ultra healthy super food, I can't recommend Kurami enough! This company really cares about what goes into their products and how each ingredient benefits their customers.
You will fall in love with Kurami like I did.
6 March 2023
Unprompted review
Reply from Kurami
Charlotte, we love hearing about your experience with Kurami. Thank you for your fantastic review! ❤️
First of all DPD delivered our parcel…
First of all DPD delivered our parcel late and put it in our post box rather than ringing the buzzer or leaving it with our neighbours. It was in our postbox over night and we are worried that the fish and chicken might have gone bad. Secondly it’s disappointing to see things like Xanten gum etc in the supposedly fresh meals.
5 May 2023
Reply from Kurami
Dear Alice,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and the issues you experienced with the delivery. We understand how important it is for our customers to receive their orders on time.
Nonetheless, we would like to reassure you that our meals have been tested and are packed in such a way that ensures the cold chain for up to 48 hours.
If you ever encounter any issues, or have any doubt, our customer service team is always one email away. We would have loved to have confirmed and reassured you of this via email!
Regarding the delivery, we have addressed this matter with our delivery partner, DPD, to ensure that such instances are minimized in the future. We apologize for any inconvenience caused by the package being placed in your post box instead of your indicated safe place.
At Kurami we pride ourselves on the high quality of the ingredients in your meal, we strive to provide fresh and high-quality ingredients in all our dishes. All of our meals are made to order, the day before delivery, from scratch, in our London-based kitchen. We will review the ingredient labels to ensure that they are improved on!
The xanath gum and other ingredients on the label derive from the plant-based milks used to make some of our dishes.
We apologize for falling short of your expectations in this regard. We take your concerns seriously and will review our quality control procedures to ensure that the ingredients meet our stringent standards.
We would like to make it right for you. Please reach out to our customer service department with your order details, and we will be more than happy to welcome you back to Kurami. We value your satisfaction and aim to provide you with the best possible dining experience.
We really appreciate your feedback, as it helps us improve our services.
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