Their drink variety is unique. One of their foh staff, Gracia, is a friendly and thoughtful staff that she asked my name if it's a K or C in Katherine which made me felt really happy. Their kitchen st... See more
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Staff are always so nice and accommodating, food is consistently delicious and of course the matcha, my personal favourite, never fails!!! I will always come back to this shop as the environment is al... See more
customer service is really good, I love the $5 matcha deal, it is a really good deal (the main reason I come to Kumo). Everytime I go there would always be a long waiting line, if you just want to buy... See more
I get that they are very busy but they seem to be pissed when I politely asked they if received my online order because the drink never showed up 10mins after the “expected delivery” time or something... See more
Company details
Written by the company
Modern, minimalist and cozy Japanese dessert store serving signature fluffy soufflé pancakes, specialty drinks and coffee.
Contact info
198 Little Lonsdale Street, 3000, Melbourne, Australia
- hi@kumodesserts.com
- kumodesserts.com
Exceptional service
Staff are always so nice and accommodating, food is consistently delicious and of course the matcha, my personal favourite, never fails!!! I will always come back to this shop as the environment is always so welcoming and shoutout to the staff for always being so amazing :))
Great Service with friendly staff.
Great Service with friendly staff.
The desserts were were amazing…😉
Love Kumo’s dine in experience
Every dine in experience was really great! Will definitely come back 😊
Their drink variety is unique
Their drink variety is unique. One of their foh staff, Gracia, is a friendly and thoughtful staff that she asked my name if it's a K or C in Katherine which made me felt really happy. Their kitchen staffs are also very nice and make good drinks with care and love.
Warm Hospitality
Amazing service especially the warm welcome by Gracie and her colleagues. Pancakes always brilliant
Amazing customer service!
the best pancake you will ever have.
The café is cozy and welcoming. The pancakes were absolutely delicious, and the staff were very polite and friendly.
A great experience , I will definitely be coming back!
A usual spot me and my friends go to…
A usual spot me and my friends go to catch up. Pancakes always taste good and service is great! Depending on when you go there can be a line, but happy to wait a little bit.
Dessert test and the kind serving.
Great service and very tasty and…
Great service and very tasty and consistently good pancakes
The warm welcome ans hospitality were…
The warm welcome ans hospitality were so amazing. I really love the pancakes there and will always repeat for myself reward.
Just Perfect!
Kumo's fluffy pancakes are the best in Melbourne!
Love them and keep up with the good work team.
Rude staff
I get that they are very busy but they seem to be pissed when I politely asked they if received my online order because the drink never showed up 10mins after the “expected delivery” time or something
great promotion and deals + customer service
customer service is really good, I love the $5 matcha deal, it is a really good deal (the main reason I come to Kumo). Everytime I go there would always be a long waiting line, if you just want to buy matcha just scan QR code then you will get it soon without having to wait in the long line. Great service
Matcha to die for
Lovely, friendly yet efficient staff, and great matcha deal- one of the most decadent, best matcha I’ve ever had!
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