Kukirin Escooter Reviews 

493
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, describing the scooters as excellent, stable, and powerful. Many also highlight the exceptionally fast and smooth delivery service, with items often arriving in perfect condition. Customer service receives frequent commendation for being helpful, responsive, and proactive in resolving issues and providing support. Conversely, a small portion of people felt that products arrived with defects, such as misaligned parts or battery issues, or developed quality problems shortly after purchase. Some customers also noted significant delays and discrepancies with delivery tracking, where parcels were not scanned or moved for extended periods. In these instances, some reviewers reported difficulties with post-sales support, including unresponsiveness or refusal of returns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the product's stability, strong build,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast shipping times and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the support team's... See more

Order

People report ambiguous experiences with order, with some finding the ordering process smooth and easy, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy with my purchase of the KuKirin G2 Electric Scooter. The customer service team was very prompt, helpful, and friendly from the start. Delivery was super fast, and the tracking link kept me... See more

Rated 5 out of 5 stars

I purchased the extended warranty with my G2 PRO. Kukirin support team helped with a number of issues. They sent parts when required together with videos to help the maintenance/repair. I am s... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more


Company details

  1. Motor Scooter Dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(493)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I've ordered a G2 a few days ago

I've ordered a G2 a few days ago, they haven't reached out ever since, not even an email or any tracking at all.

Guys dont purchase from here, it's a scam.

28 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello, all recent orders have been shipped. If there are any issues with your address, we will contact you via email to confirm before shipping. Please check your email regularly. If you could provide your order number, I can help you resolve the issue more quickly.

Rated 5 out of 5 stars

Very Good

Hello, I received the brake disk. Thank you so much for being so kind, helpful, and overall such a great company towards its customers. Everything was handled very quickly and easily, without too much unnecessary back-and-forth, and honestly that matters a lot for a customer.

The instant care and fast response to resolve issues quickly is one of the best things a company can offer.

Again, thank you so much, and I hope everything goes well for you in life, and for the company too. Goodbye, and thank you so much once again!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Exp

Great, fast delivery and the scooter is very good. I order again!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

great scooter worth it with the…

I’m happy with the KuKirin T3 overall. The scooter looks great, has strong power, and rides comfortably thanks to the suspension. It handles daily use well and feels stable on the road. Shipping was decent and arrived within the expected time, though tracking updates could be better. Overall, good value for the price and a fun scooter to ride.”

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a G2 PRO for my son

I ordered a G2 PRO for my son. The delivery was smooth and fast, the product looks excellent and works perfectly. It was very well packaged, and the customer service was great through both email and WhatsApp. Absolutely nothing to complain about! 👍🏻

29 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the great feedback!

Rated 5 out of 5 stars

This site is reliable

This site is reliable and the support is good. The order came very quickly. I am very happy that I used your site. The quality of the product is good and it arrived in perfect condition.

27 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

I ordered 4 escooters

I ordered 4 escooters from yall and they were all delivered in 5 days the quality is super good and the design and power they have is crazy. I ordered a g2, g2 master, g4 and a g2 master again all of them didnt have shipping problems or any damage on the escooter thank you kukirin❤️

28 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the awesome feedback! We're glad to hear that all four scooters

Rated 5 out of 5 stars

Great Service & a Great Ride

Delivery speed was great and my order was double checked which was great. The scooter is so much fun to ride and you can ride it all over the place. All in all a great choice!

28 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the review! It’s great to hear that your order was double-checked and delivered so quickly.

Rated 5 out of 5 stars

We brought two scooters.

We brought two scooters.
Good value for money.
Very communicative and swift delivery.
I am very satisfied.

15 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Quick delivery

Quick delivery! Super customer service! 5 star product!

20 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

amazing scooter

amazing scooter, great quality, and very fast. I was surprised when I receive it is actually quite big in size. The functions for speed is easy to understand and the push to start for safety is really good using it here on the island on different trains has no problems.

20 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the great feedback! It’s awesome to hear that the scooter is handling the island terrain so well and that you're finding the push-to-start safety feature useful

Rated 5 out of 5 stars

Helpful Team and Quick Response

Great customer service! My package was delayed, but they responded quickly and helped speed up the delivery process. Very friendly communication and the package finally arrived safely. Thank you for the support!

20 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the review! We are so glad our team could jump in quickly, sort out the delay, and make sure your package arrived safely.

Rated 5 out of 5 stars

5 Stars Seller

Hi.
Very good seller.
Good help to solve some issues.
Had some problems, and they respond very fast to solve the problem.
I will buy with them my next kukirin-escooter.
Recommended

19 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the great feedback!

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