Kukirin Escooter Reviews 

493
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, describing the scooters as excellent, stable, and powerful. Many also highlight the exceptionally fast and smooth delivery service, with items often arriving in perfect condition. Customer service receives frequent commendation for being helpful, responsive, and proactive in resolving issues and providing support. Conversely, a small portion of people felt that products arrived with defects, such as misaligned parts or battery issues, or developed quality problems shortly after purchase. Some customers also noted significant delays and discrepancies with delivery tracking, where parcels were not scanned or moved for extended periods. In these instances, some reviewers reported difficulties with post-sales support, including unresponsiveness or refusal of returns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the product's stability, strong build,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast shipping times and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the support team's... See more

Order

People report ambiguous experiences with order, with some finding the ordering process smooth and easy, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy with my purchase of the KuKirin G2 Electric Scooter. The customer service team was very prompt, helpful, and friendly from the start. Delivery was super fast, and the tracking link kept me... See more

Rated 5 out of 5 stars

I purchased the extended warranty with my G2 PRO. Kukirin support team helped with a number of issues. They sent parts when required together with videos to help the maintenance/repair. I am s... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more


Company details

  1. Motor Scooter Dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(493)

441 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking company fake reviews!

Shocking company fake reviews!! Order a scooter there saying its been shipped but fed ex not even pick it up yet all lies

2 July 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello,we sincerely apologize for the inconvenience caused. Please rest assured that this is not a case of fraud; the packages were indeed collected by the local FedEx truck. However, the sheer volume of orders has prevented FedEx from scanning and forwarding them in a timely manner. The FedEx customer service representatives you contacted can only provide information based on the tracking system, the packages have actually already been picked up by FedEx.

Pre-sales for the KuKirin G2 and G4 began two weeks ago; the G2 units arrived and were shipped on June 30, while the G4 units arrived and were shipped on July 2. Between June 30 and July 3, our UK warehouse dispatched a total of 2,000 to 3,000 packages—ten times our usual volume. Consequently, neither warehouse staff nor FedEx personnel could fully process the scanning and forwarding within such a short timeframe. We are currently coordinating with FedEx to resolve this issue and ask for your continued patience. We would like to offer compensation for the delay; please contact us via email to discuss the details. Thank you again for your understanding.

Rated 1 out of 5 stars

do not buy its a scam

do not buy its a scam

3 July 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello, I was unable to find your order information based on the name you provided. Please provide your order number so that I can assist you in resolving the issue.

Rated 5 out of 5 stars

Great Quality

I have had many electric scooters over the years, but have never come across one of such reliable and good quality! Super happy with the 2 I have bought, will definitely buy again and give to my children!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Honest company and outstanding warranty support!

I purchased a Kukirin G2 2025 scooter and I couldn't be happier with my choice. The delivery was incredibly fast and the company proved to be highly professional from day one. After one year of use, I experienced a minor issue with the scooter. I contacted their customer support, and they were extremely honest and efficient: they shipped the necessary replacement parts immediately without asking endless questions. Truly an honest, fast, and reliable company.

Highly recommended!

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Kukirin

Hello,
I just wanted to take a moment to express my satisfaction with your customer service.
I had made a mistake in my order for the G4 wheel, and your team managed to correct it immediately after I sent my email. That kind of responsiveness is truly appreciated.
Thank you for your efficiency and professionalism. It's always a pleasure doing business with you.

Best regards,
Hassan Bakbak

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Pretty good😂👍🏼

Well there is not much that i can say, than awesome 😂😎 rides good, speed good, stability good,. Charging good,. Looks good. So yeah pretty good👍🏼😂

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Good e-scooter, good price, good service

The order process was easy and the scooter arrived in only a few days. Everything arrived in good form. As well we experienced good customer service with a few questions afterward. Would definitely buy again for the next one

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Kukirin g2 pro 2026(normal version)

I bought the kukirin g2 pro 2026 and i got great experiences, the suspensions are great, speed is good, battery last very decent if you are going full throttle.
The design is awesome, key ignition is a nice feature to have and so on. I recommend this product if you want a good e scooter with a decent price!!✌🏻

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent design

Excellent design, superior quality, fast delivery, easy installation, and a lot of fun to drive – this shock absorber is fantastic! The customer service staff are warm, friendly, and helpful.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service & Amazing Scooters!

I had an excellent experience purchasing two KuKirin G2 Max electric scooters for my two boys.
What impressed me most was the customer service. Shortly after placing my order, I received a message from the team to verify the purchase because I had ordered two scooters. They wanted to make sure the order was legitimate and that my card hadn't been compromised. I really appreciated this extra security check—it showed that they genuinely care about their customers.
After the verification, the scooters were shipped quickly and arrived sooner than expected. My boys were absolutely thrilled! The scooters look fantastic, are well-built, and they've already received lots of compliments.
Overall, I'm very happy with both the product and the service. Fast delivery, excellent communication, and outstanding customer care. I would definitely recommend KuKirin to anyone looking for a quality electric scooter!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Kukirin g2 2026 Review

I have the Kukirin g2 2026 version since 1,5 months now and drove 610 km with it without any issues and I am Convinced that this is the best scooter you can get for the cheap price of 480€ it has a good range and speed wich makes it very fun to ride with friends. I Would recommend buying it anyone.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

It take soo long to got the package

Fast replies 🖤

23 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

We apologize for the long wait, as the G2 is a pre-order item. The G2 is arriving at our UK warehouse today and is ready to be shipped; however, your address is missing a house or building number, which could prevent successful delivery. Please reply to our email support@kukirinescooter.co.uk with the correct number so we can arrange shipment for you as soon as possible.

Rated 5 out of 5 stars

Best site for buying E-scooters

pros: the delivery from poland to romania was really quick
support is really helpful and comes back with answers for any questions really quick
the scooter is great and after 100km i don't have any problems with it.
the assembly was really easy and i love the experience overall. ❤️

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, clear communication, and very helpful support. The app is 100% legitimate and reliable. I highly recommend it to everyone.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered my scooter on 18th of June…

I ordered my scooter on 18th of June and still have not had any updates on the g2 I ordered no emails no updates on the shop app still saying waiting for details

25 June 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Hello, I searched for your order on both of our websites using your name but could not find it. We operate only two websites: https://kukirin-escooter.com/ and https://kukirinescooter.co.uk/. If you did not purchase from these sites, please contact the specific website where you made the purchase, as we are different companies.

If you are unable to contact them, please send me your order number and the website name, and I will help you locate them.

Rated 5 out of 5 stars

I bought a Kukirin G2 electric scooter

I bought a Kukirin G2 electric scooter, I'm very happy with the purchase. The scooter fully corresponds to the description, made of very high quality. Also on the plus side, it's a very fast delivery, and the operator's help in choosing a model. I recommend it with all my heart.

23 June 2026
Unprompted review

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