KT Insurance Reviews 

5,011
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, offering clear explanations and making the process easy to understand. Many appreciate the excellent customer service, noting the ability to speak to a person promptly and the overall ease of the process. Reviewers also highlight the competitive pricing and good value, often finding better deals compared to other providers. However, some customers also noted that certain repair processes could be lengthy, with people experiencing delays in getting jobs finished. Reviewers mentioned needing to make multiple calls to get approvals or updates, and some waited extended periods for repairs to be completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as great, efficient, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Price

Users describe positive interactions with price, consistently finding it competitive and reasonable compared... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were fantastic explained the step by step process all the way through our call and product was exactly what we needed. Would recommend to anyone looking for good competitive priced insurance f... See more

Company replied

Rated 5 out of 5 stars

Quote was prompt Well explained by the person I spoke to Good to be able to pick up the phone and talk to someone rather than just doing a chat online. Also, the first quote I received from the on... See more

Company replied

Rated 5 out of 5 stars

The service from your Sunshine Coast rep Mark was awesome , very helpful and informative so I could way up my decision on who to go with 👍 On my return phone call I informed Mark that my compariso... See more

Company replied

Rated 5 out of 5 stars

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road w... See more

Company replied


Company details

  1. Caravan and Motorhome Insurance Company
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,011)

1,983 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They listen and couldn't be more…

They listen and couldn't be more helpful.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad to hear you felt listened to and supported—your feedback means a lot to us.

Rated 5 out of 5 stars

Easy to get windscreen replacement

Call was quick and easy, claim was made then for windscreen replacement. Windscreen company called right after I got off the phone and sorted repair.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We're glad the windscreen replacement process was quick and straightforward for you.

Rated 5 out of 5 stars

The process was simple and staff…

The process was simple and staff friendly and efficient.

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—it's great to hear you found the process simple and our staff friendly and efficient. We appreciate your feedback!

Rated 5 out of 5 stars

Motorhome insurance experience.

Staff member answered promptly, courteously and was helpful in choosing alternatives/add-ons.
Price was competitive.

21 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We’re glad to hear our staff was helpful and that you found our pricing competitive—your feedback is greatly appreciated.

Rated 5 out of 5 stars

Very helpful in arranging insurance and…

Very helpful in arranging insurance and at a really good price.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback—we’re glad to hear you found our team helpful and our pricing competitive. We appreciate you choosing us!

Rated 5 out of 5 stars

Legendary Luke won my business for years to come !!

Luke was a total legend in helping to organise insurance cover. His industry and personal knowledge helped to make the application and purchase seamless. All questions answered, no question too big of an ask, and the assistance in explaining simply which cover options were available made the entire process easier to deal with.

10 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your wonderful feedback. We’re delighted to hear that Luke provided you with such knowledgeable and helpful service throughout your insurance process, and we’ll make sure your kind words are shared with him. It’s great to know you felt supported and informed every step of the way—thanks again for choosing us and for taking the time to share your experience.

Rated 5 out of 5 stars

Courteous and helpful.

I always find that the operators are helpful and informative. A follow up was required and I was informed every step if the way.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad to know our team kept you informed and provided the support you needed every step of the way.

Rated 5 out of 5 stars

good advise

i was very appreciative of the advise i was given and the speed of wich the claim was processed helped with all the trauma i had been through.

29 June 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and kind words. We're really pleased our advice and prompt claims process could support you during a difficult time.

Rated 5 out of 5 stars

easy insurance for my van

easy insurance for my van

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—it's great to hear the process was easy for you. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ease of operation

Ease of operation, using the net. Competitive price, great follow up.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your great feedback. We're glad you found the online process easy and appreciated our follow-up and pricing.

Rated 4 out of 5 stars

Claim process started well but then had…

Claim process started well but then had to contact several times after having waited several weeks without hearing anything. It felt as if nothing was going to happen until I pressed with a few phone calls to get approval for repairs to go ahead.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and for your honest feedback. We’re sorry for the delays and the need to follow up on your claim—we appreciate your patience and take your comments on board as we work to improve our communication and processes.

Rated 4 out of 5 stars

Easy to deal with

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—we’re glad to hear you found us easy to deal with. We appreciate your review and are always looking for ways to improve.

Rated 5 out of 5 stars

Easy to buy policy

Easy to buy policy, time will tell how the customer service is!

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your positive feedback and for choosing us—it's great to hear the process was easy. We're here if you need anything and hope to continue meeting your expectations.

Rated 5 out of 5 stars

Very Prompt

Very Prompt, friendly, understanding/knowledgable

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—we’re glad you found our team prompt, friendly, and knowledgeable. We appreciate your feedback!

Rated 5 out of 5 stars

I contacted KT re a broken rear window…

I contacted KT re a broken rear window on my MAZDA BT50 utility canopy. On telephoning KT and lodging my claim I received a confirmation email within one hour acknowledging my claim advising the procedures required to have the damage assessed and repaired. The window was fitted by my repairer in Strathalbyn and on laying the invoice and lodging the paid invoice to KT I received a response within two hours advising that the claim had been approved for payment and that the payment was being processed. I received my reimbursement within four days. The KT Staff who handled my claim were very professional in handling my claim Thank you KT

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for sharing your detailed experience and for your kind words about our team’s professionalism. We're glad to hear your claim was handled smoothly and efficiently, and we appreciate you taking the time to let us know how we did. If you ever need assistance in the future, we're always here to help.

Rated 5 out of 5 stars

Very helpful and easy to deal with and…

Very helpful and easy to deal with and also their pricing of their products are very competitive

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback—we're glad to hear that you found our team helpful and our pricing competitive. We appreciate your support!

Rated 5 out of 5 stars

KT Insurance handled everything well

KT Insurance handled everything promptly and kept me informed. Any delay was with the repairer

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad to know you felt well-informed and that things went smoothly on our end.

Rated 5 out of 5 stars

such an easy process to go through and…

such an easy process to go through and get the cover I wanted no upselling or paying for what I don't need.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for sharing your experience. We're glad the process was straightforward and met your needs.

Rated 5 out of 5 stars

The easiest done in 10 minutes

The easiest done in 10 minutes. Lovely lady on the phone.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for taking the time to share your experience. We're glad to hear the process was quick and that our team member made it pleasant for you.

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