Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.
We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.
Our unique unconditional service and mortgage guarantees.
We are whole of market brokers.
Life, critical illness & income protection
"We are here to make life easier and better for everyone"
Abatec House, Oldmixon Crescent, Weston-super-Mare, North Somerset, BS24 9AX, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service! I’ve never had everything explained to me as clearly as Max did at key solutions. I was so thankful for the guidance and navigating our mortgage renewal. Nothing was too much to ask or too much trouble, everything was answered in a way I understood and wasn’t left wondered why.
I was referred to them by a friend and am very glad because now I won’t go anywhere else!

Reply from Key Solutions
Have used Key Solutions for several years to take out and renew my mortgage. Every time they have delivered by providing the best deals and presenting the options available to me clearly, as well as helping through the whole process to ensure it runs as smoothly as possible.

Reply from Key Solutions
Great help from Ben Dawkins
Kept things going along to resolve
Top job

Reply from Key Solutions
We have used Key Solutions since 2018, they have helped us buy our first home, remortgage and move house. Their expertise is excellent and they have made very stressful situations easy and uncomplicated. Ryan Pipkin is fantastic; he is helpful, patient and understanding and I truly believe he always has our best interests in mind with his recommendations and advice. We couldn't have done this without him!

Reply from Key Solutions
Alex Nash is a fantastic broker who has helped me before in the past. He is the reason I came to KS for my mortgage.

Reply from Key Solutions
Excellent service from John Prideaux, I could not fault him or the company.
I would highly recommend both.

Reply from Key Solutions
I recently worked with my mortgage advisor Ryan Pipkin from Key Solutions and I couldn't be happier with the experience. I initially used the company in 2018 and decided to return for my new purchase, and it was the best decision I made. From our very first interaction, Ryan demonstrated an exceptional level of responsiveness and professionalism. Whenever I had questions or needed advice, he was always available and willing to help, making the entire process so much smoother. What impressed me the most was his commitment to finding the best rates. He continuously reviewed and updated our rate right up to the day of completion with our approval of course, ensuring we got the most favorable rate possible.
One key point to highlight is that the company doesn’t charge any fees, which is a significant advantage these days.
I wholeheartedly recommend this company. Call them and ask for Ryan—he’s phenomenal! If he’s not available, I’m confident that another team member will provide equally excellent support. You’ll see it for yourself. His dedication and expertise made me feel supported every step of the way. Simply great!

Reply from Key Solutions
Excellent service by Alexander Nash. He has done all the processes smoothly and got our mortgage offer in 14 days which is mind blowing. He gave me all the information in detail and communication was great. Lot of thanks from golam and tazin

Reply from Key Solutions
We currently have Alex from key solutions as our mortgage broker and couldn’t be more pleased. Our conversations have been very informative and Alex has been great at breaking things down. We have just received our mortgage offer which we are really happy with. Friendly, efficient helpful service. Happy customers.

Reply from Key Solutions
As a first time buyer getting my first mortgage, Ryan made the process simple and was incredibly helpful, responsive and great throughout.

Reply from Key Solutions
Have been working with Victoria at Key Solutions since my initial mortgage almost 10 years ago. Victoria has been very informative, and also took the initiative on one occasion (during the mortgage price hikes a few years ago) when the package I agreed on was pulled that day and was no longer available - through no fault of Victoria or Key Solutions.
Victoria instead immediately signed me up to the next best package - of a similar nature, making sure I wouldn't lose out on it and then contacted me to let me know the development, and allow me to change my mind.
I was happy with this decision, as it meant that I was didn't miss out on the newer deal but also wasn't tied in if it wasn't to my liking.
Her correspondence has always been professional, and when we schedule an appointment, she will always call me at the time we scheduled for.
For my latest experience, I inquired into how much I could borrow, as I am thinking of moving house within the next few years, and Victoria came back with estimates of my properties worth, what lenders would realistically lend me and suggested a mortgage which would help facilitate moving during its duration.
Absolutely no complaints at all on my end!

Reply from Key Solutions
From start to finish, John has been brilliant to deal with and made the process effortless. Exceptional value for money and highly recommended!

Reply from Key Solutions
Ben is Brilliant in arranging the mortgage for us and he has gone extra mile in sorting the paper work involved and chasing the bank to get this on time.

Reply from Key Solutions
Ryan provided a brilliant service throughout the process. He was very helpful and answered any questions I had; would recommend Key Solutions.

Reply from Key Solutions
Exceptional Experience with Ryan Pipkin!
We recently purchased our first home and couldn’t be more pleased with the service provided by Ryan Pipkin. From our initial conversation right through to completion, Ryan was consistently professional, knowledgeable, and supportive. He took the time to fully understand our financial situation and offered clear, practical advice at every stage.
When the Bank of England reduced the base interest rate, Ryan was quick to react, securing us a better mortgage deal and saving us money. His attentiveness to market changes and his ability to think from the customer’s perspective made us feel truly looked after.
Ryan’s communication was impeccable—always prompt, clear, and ensuring we felt informed and reassured throughout the process. As first-time buyers, we had our fair share of nerves, but Ryan made everything smooth and straightforward, which greatly put our minds at ease. A special mention also goes to Fay Fraser, who was backing up Ryan to brilliantly coordinating the documents, making the process even more seamless.
We can’t recommend Ryan highly enough to anyone in need of brokerage services. His dedication and expertise genuinely made a world of difference in our home-buying journey. Thank you, Ryan, for making the process as stress-free as possible!

Reply from Key Solutions
Would highly recommend using Key Solutions! They were very easy to communicate with, as well as being very helpful! Had everything moving quickly as possible and was always easy to get hold of! John Prideaux was a huge help and had great advice, easy to speak to! Couldn’t have been happier!

Reply from Key Solutions
We cannot thank John enough for all his help during our remortgage. He is beyond helpful and always goes the extra mile in providing an outstanding service! His excellent knowledge, attentiveness and reassuring manner all go hand in hand to making the whole experience relaxing and manageable, even when it’s quite stressful. As always, we will be sure to recommend John to anyone looking for Mortgage help and advice.

Reply from Key Solutions
Alexander Nash was incredibly helpful throughout the process of organising my mortgage. I felt really supported and his calm demeanour put me at ease and I found him very easy to talk to. All in all a great experience.

Reply from Key Solutions
We had an exceptional experience with Max May from KS Mortgages. Max was incredibly approachable, helpful, and prompt throughout the entire process. His expert guidance helped us secure the right mortgage for our new home, tailored perfectly to our needs. Max's professionalism and dedication made the complex mortgage process seamless and stress-free. We truly appreciate his effort in ensuring we got the best possible deal. Highly recommend Max for anyone seeking a knowledgeable and supportive mortgage advisor!

Reply from Key Solutions
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.